During the Spring Festival in 2024, the Palace Museum will be closed all day on Chinese New Year's Eve (February 9). It is open from the first day of the first lunar month (February 10) to the eighth day of the first lunar month (February 17). The earliest admission time is 8:30 a.m., the last admission time is 15:30, and the museum closes at 4:30 p.m.
Can you store your suitcases with luggage?
The "Visitor Service Center" is located on the west side of Duanmen Square, which is the first stop before entering the Palace Museum, providing ticketing consultation and item storage services.
During the Spring Festival, the lock-in opens at 8:15 a.m. After the audience goes through the storage procedures, they can get the stored items at the two pick-up offices of Donghua Gate and Shenwu Gate after entering the open area as soon as 1 hour.
It should be noted that during the Spring Festival, the Palace Museum will stop checking in at 15:30 at the noon gate, and in order to ensure the smooth ticket check-in and admission of visitors, the check-in procedures must be completed 15 minutes before the check-in (i.e. 15:15).
In order to ensure smooth ticket checking, security checks, and admission, it is recommended that visitors refer to the "Instructions for Visiting the Palace Museum" and the "Catalogue of Prohibited Items in the Palace Museum" on the official website and WeChat mini program of the Palace Museum in advance to reduce their personal belongings, such as knives, flammable and explosive items, ** rods, drones, costume props, etc., all need to go to the storage office to go through the storage procedures before entering the hospital.
The Forbidden City provides services for the elderly, and docents slow down the pace of speech for the elderly audience
The Forbidden City Interpretation Service is located under the city wall south of the Wumen Gate Cave and provides multilingual automatic interpreters and manual interpretation services.
The automatic narrator has Mandarin, Cantonese, Hokkien, Tibetan, Uygur version, as well as English, French, Russian and other 35 foreign languages, which can meet the needs of audiences in different countries and regions, multiple needs, and multiple ages.
Manual narration can provide a more personalized tour guide service, and the narrator will "tailor the lecture to the person", slow down the speed and pace of speech, raise or lower the volume appropriately, and remind the elderly and child audience to pay attention to travel safety.
The wheelchair stroller rental office is located in the north of the Wumen Gate Cave and in the door opening on the west side of the Wing Gate. The return office is located on the west side of the inner Shenmu Gate. Wheelchair service users are over 60 years old or people with reduced mobility; Strollers and strollers are available for children aged 0-3 years old and weighing less than 15kg.
What should I do if I get separated from my family? It is possible to broadcast the search for a person
When visiting the Palace Museum, the following ** can be stored in advance in case of emergency:
400** answers visitors' inquiries about visit information, service information, and ticket information, and accepts emergency help, complaints and suggestions. The automated voice service is available 24 hours a day, and the human customer service is available from 8 a.m. to 8 p.m.
Broadcasting Room of the Palace Museum: 85007424
The broadcasting room of the Palace Museum is located in the southeast corner of Qianqingmen Square. If you are separated from your companions during the visit and need missing person service, you can go to the radio room for help, and the staff will issue a real-time tracing broadcast based on the name and place of origin you provide. You can also dial the ** 85007424 to inform the staff of the information of the person who needs to be searched, and broadcast the search for the person after verification.
120 First Aid Station in the Forbidden City: 85007120
The 120 First Aid Station in the Forbidden City is located on the east side of Jianting Square, equipped with emergency medical equipment, medical consumables and first-aid medicines, etc., to provide on-site medical rescue services.
*: CCTV News.