In the workplace, entertaining customers is an essential job. However, not everyone is adept at this task, and some even make ridiculous mistakes along the way.
No, a netizen recently broke the news about a "joke" that happened in the process of entertaining customers. Because the boss was busy with work, he asked the employee to entertain customers on his behalf, go to KTV to play, and give a certain fee, but as a result, something unexpected happened.
The employee actually refunded most of the fee to the boss the next day, because he chose a KTV for 480 yuan for 3 hours and also included a fruit plate, and reminded the boss that he could find a discount on Meituan next time.
To the boss's dumbfounded, the employee added, "The customer doesn't seem to like singing, so he sings alone." This strange way of hospitality made netizens anxious about their emotional intelligence, guessing that the boss might have wanted to cry without tears.
Different netizens have expressed their opinions on this, and some people feel that the employees are too real, and even a little stupid, because the money given by the boss is used to entertain customers according to the standard; Others believe that employees can be placed in finance positions and become a money-saver.
Whatever the comments, it shows that people don't agree with the way this employee is entertained. After all, in the workplace, people who are too practical are either low in emotional intelligence or a little stupid. So, how exactly should we entertain our customers?
First of all, be sincere. No matter how high or low the standard of hospitality is, attitude is always the most important. Only when customers can feel your sincerity, the cooperation will be smoother. Hospitality is not only a time companion, but also a psychological care. In every second of getting along, you have to work hard, not just to complete the task. We will try our best to meet the customer's requirements within the scope of our ability, and if we cannot meet them, we will explain them to the customer clearly. Only by paying sincerely can we win the trust of customers. Thinking about the customer in all aspects is not just about getting the job done.
Just like the previous employee, focusing on completing tasks and ignoring the customer's feelings will inevitably make the customer and the boss unhappy and create a negative working atmosphere.
Secondly, it is necessary to pay attention to the emotional changes of customers at any time and respond to them. If a client shows dissatisfaction with an event or is not interested in the current arrangement, the hostess should make adjustments accordingly. If the funds allow, other activities can be arranged for the customer, especially in the case of a cold scene, to enliven the atmosphere in time, guide the customer to communicate happily, and avoid making the whole hospitality process boring.
Third, it is necessary to understand the customer's preferences and arrange the corresponding projects accordingly. As the saying goes: "Only by knowing oneself and knowing one's opponent can one not be defeated." "The same is true when entertaining customers, knowing their preferences in advance allows you to arrange the corresponding projects accordingly. It's right for the boss to ask his employees to take customers to KTV, after all, it is impossible for the boss to understand the preferences of each customer. However, as a hospitality employee, you should have different hospitality plans for different customers. After understanding clearly, report to the boss in time, change the plan, and prepare a budget. This reassures the boss on the one hand, and ensures that the customer is happy at the event.
For customers, it doesn't have to be a luxury event to satisfy them, as long as they are interested, even if it is cheap, it can get good reviews. Therefore, it is very important to understand the preferences of customers, which is also an essential skill in hospitality.
In short, entertaining customers is not only about completing tasks, but also about the process of relationship maintenance and management. Being honest and responding to changes in customer sentiment, understanding customer preferences and arranging events accordingly is the key to doing a good job in hospitality. Being overly realistic can have a bad impact in the workplace, so when entertaining customers, you should not only listen to your boss's arrangement, but also focus on being flexible and making a good impression on customers. When you have a good budget, don't be stingy with your investment in your clients, because the most important thing for hospitality staff is to keep them with them, not to think about how to save money.
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