Recently, a netizen in Shandong posted **, saying that the Bosideng goose down jacket he bought for more than 2,000 yuan in a physical store had serious problems after a wash. ** shows that after the down jacket was disassembled, the down inside turned into flocculent and powdery, which attracted widespread public attention and discussion.
According to the "Xiaoxiang Morning News", the netizen said that this was a product purchased in a physical store, and there was a problem with the down jacket after washing it once. After contacting Bosideng's customer service, he received a reply that it was not a quality problem, but a man-made wash. This reply further stimulated the public discussion about product quality and after-sales service.
The reporter then contacted Bosideng's official after-sales service and asked the staff of the Shunshi Pedestrian Street store about the situation. The store said that the woman could not show the shopping receipt, and the style she purchased was a product from several years ago and had not been sold in the store in the past two years. The store believes that this is due to improper cleaning and advises consumers to conduct an identification.
This incident is not only a case of consumer disputes, but also reflects the dilemma of consumers in the face of after-sales service. When quality problems occur, it is often difficult for consumers to obtain satisfactory solutions, which to a certain extent exposes the shortcomings of some brands in after-sales service.
In addition, this incident also reminds consumers that they should properly keep the shopping voucher when purchasing **value goods, and operate in accordance with the instructions during use and cleaning to avoid unnecessary losses. At the same time, it has also aroused public attention to product quality appraisal and rights protection channels.
This Bosideng down jacket quality controversy is not only a discussion about consumer rights, but also a reflection on the brand's after-sales service and market supervision system. In the context of consumption upgrading, how to protect the rights and interests of consumers and enhance brand reputation and service quality has become an issue worthy of attention.