The incident occurred on the K511 train on February 21, and a violent argument ensued when some passengers thought that the conductor eating in the dining car was disturbing, so they asked them to be quiet and take out their mobile phones to take pictures. On February 22, after investigating and verifying the relevant situation, the Changsha passenger section of the Guangzhou Railway criticized and educated the train staff concerned for the problem of weak service awareness and affecting the rest of passengers.
CCTV believes that the passenger came up and held a camera to shoot the train attendant, and fiercely accused the attendant, saying: This is a place for passengers to eat, not for you attendants to eat, you are waiters. With such heated remarks, can the crew on the train not be angry? In fact, the dining car was originally used for dining, and both passengers and attendants could use it. It's understandable for the flight attendant to pay ** time to eat in the dining car, but it is a little disturbing that you should also be considerate of each other, you come up with a camera to shoot and make fierce accusations, which will only intensify the contradiction, not who takes a picture ** who is naturally reasonable.
And as a flight attendant, it is not advisable to quarrel loudly with passengers when there is a conflict, after all, the customer is God. In similar situations, the flight attendant and the passenger communicate with each other with understanding, respect and rationality, which is a good way to solve the problem. It was precisely because of the loud quarrels between the attendants and the passengers that the railway bureau dealt with the attendants harshly.
This also reflects the lack of service awareness of the crew on the K511 train, and they also need to be trained on how to deal with similar problems.
A harmonious society requires every citizen to respect others and speak civilly.