February**Dynamic Incentive Plan Course Background: The level of professionalism is the first criterion for talent selection, and it is the first magic weapon for success in the workplace and career success.
With the in-depth development of the market economy, the competition is unprecedentedly fierce, and the technology and products are becoming more and more convergent. Customers choose high-quality products at the same time, but also choose the high satisfaction service provided by highly professional employees to bring a good experience, as a fresh business card on behalf of the enterprise, the employee image represents the quality of the corporate image, and the quality of employees reflects the strength of the enterprise.
This course helps enterprise talents improve their professional quality from multiple dimensions such as employee image, mentality, social networking, communication, and standardization of official documents, so as to make them become the real "soft power" of enterprises.
Course Benefits:
Professionalism - build a professional team, improve the public image of the enterprise, and win a good social reputation.
Standardization - improve the degree of standardization of the training unit and the efficiency of internal and external information transmission.
Professionalism - redefine and interpret professionalism, stimulate vitality and ignite enthusiasm for work.
Rationalization - Combined with the current situation of students, the essence and laws of knowledge points are taught from shallow to deep, from the surface to the inside.
Course Highlights:
Practicality: Years of management, consulting, training experience, really teach students what to do and how to do.
Effectiveness: Keep pace with the times for dry goods, practicality: provide rich tools and templates, ready to use, efficient collaboration.
Course Duration:2 days, 6 hours a day.
Course Audience:
Very suitable for: medium and large enterprises and institutions, reserve cadres, market front-end personnel, new employees.
It can be suitable for: all employees of the enterprise.
Course Method:Combination of lectures and exercises, case analysis, contextual teaching, focusing on practical operation, and providing rich cases and tools.
Course outline
Import:Professionalism – upbringing in the business world.
Case Import:My relationship with the business.
1. What is professionalism?
Second, five aspects, to create professionalism
First: work attitude.
Second: work ethics.
Third: job skills.
Fourth: team spirit.
Fifth: work image.
3. Three levels of career
Level 1: Drive career growth with diligence.
Level 2: Drive career growth with emotional intelligence.
Level 3: Mind-driven career growth.
Lecture 1: Professional image building - your image is the most vivid business card of the enterprise
1. Professional image building
1.Requirements and taboos for women's professional image (dress, makeup, hairstyle).
Discuss:What is Business Formal Wear?
Discuss:What kind of clothes should I wear to work every day?
2.Men's dress code and taboos for professionals (suits and details).
3.What to wear for different occasions.
Cases & Discussions:Analysis of the right and wrong attire.
2. Professional demeanor
1.Stand politely and politely.
2.Suave sitting posture.
3.A squatting posture that embodies self-cultivation.
4.Down-and-out and generous walking posture.
5.Appropriate gestures.
Facial expression etiquette
1) The importance and essentials of smiling.
2) Explanation of the gaze area of the eyes.
**Share:Standard manners and essentials.
On-site training:Workplace manners.
Lecture 2: Workplace Advancement - Use etiquette to create a professional image
1. Space etiquette
1.The power of distance: to bring the mind closer.
Second, the business etiquette of the elevator
Discuss:Riding the same elevator with the leader, who is advanced? Who's out first?
1.Arrangement of locations within the elevator.
2.Conversation and topic control in the elevator.
3.The 30-second elevator rule.
Practice:The 30-second elevator rule is the shortest and most effective way to communicate.
3. Business meeting etiquette
1.Business Presentation Specifications and Sequence.
Interaction & Exercises:Business presentation.
2.Handshake etiquette.
Interaction & Exercises:Shake hands.
3.Seating arrangement in the meeting room - negotiation table style round table style.
4.Riding etiquette - seating arrangement Getting on and off the bus etiquette.
Interactive Games:Seating arrangement.
5.Tips for exchanging business cards.
Practice in groups
Lecture 3: Workplace Communication - Career Development
1. Listen
1.Listen to the 4 pitfalls that can't be avoided - value judgment, getting to the bottom of things, being a good teacher, and taking it for granted.
2.The Four Principles of Effective Listening – Listen to Information, Evaluate Information, Interpret Information, and Respond to Information.
3.Listen to the sound outside the strings and realize the meaning beyond the words - to be a smart person in the workplace.
Practice:Based on the conversation, make a list of facts you can hear about feelings and motivations.
2. The three-step method of upward communication
One-step approach: Proactive communication, regular dialogue.
Two-step approach: Start from the perspective that the other party really cares.
Three-step approach: support it openly, suggest it privately.
3. Four ways to communicate downward
Method 1: Clarify your goals.
Method 2: Reflect the truth.
Method 3: Mindset for good.
Option 4: Action Plan.
Fourth, the three major situations of downward communication
Scenario 1: Assign tasks – set permissions, set time limits, confirm understanding, and resource requirements.
Scenario 2: Praise subordinates – timely, specific, and sincere.
Scenario 3: Criticize subordinates - talk about facts, not feelings.
5. Obstacles and key points of parallel communication
Import:The importance of horizontal communication within the organization.
Case:The first and second halves of Zeng Guofan's official.
1.Forbidden area for parallel communication - public accusations, which have nothing to do with me.
2.Seek support – speak well, speak important, and speak difficult.
Interactive:Guess Poker – Guided Communication.
Case:Zen masters treat upper, middle, and lower people differently.
Case:Haier and Gu Xiaojun responded to the obstacles of cross-departmental communication in the face of Lang Xianping's bombardment.
Discuss:What are the barriers to cross-departmental communication.
Practice:Develop a cross-departmental communication schedule.
6. Communication Rules
There are five levels of communication that need to be met
1) Physiological needs.
2) Security requirements.
3) Social needs.
4) Respect needs.
5) Fulfillment of requirements.
2.Meet the other person's unmet needs.
Communication Tools:Johari Window of Communication The classic communication triangle model.
Lecture 4: Common Official Document Writing in the WorkplaceFrom the mediocre to the extraordinary
1. Writing of notices
Discuss:How do I write a good notification?
Types of commonly used notifications
1) Forwarding, ** notification.
2) Indicative Notices.
3) Transactional Notifications.
4) Notice of Meeting.
5) Notice of appointment and dismissal.
Notes on Writing Notices
1) Make-up classes are up.
2) The matter is clear and specific.
Case Study:Notifications for an organization Common notification titles are incorrect.
Practice:Notice title writing exercises.
Case:Notifications for an organization Common notification titles are incorrect.
Practice:Notice title writing exercises.
2. Writing of the request
1.Characteristics and format specifications for instructions.
Comparative Analysis:The difference between a request and a report.
2.Please give us precautions.
1) One thing one please.
2) Have tendentious suggestions.
3) Application scenarios.
Case:Common errors ask for problems.
Practice:Rewrite a request based on the materials given.
3. E-mail writing standards
1.Email Writing Principles – The 5Cs.
2.The title and body of the email – subject and content.
3.E-mail Etiquette & Management – Become a master communicator in the workplace.
Fourth, planning essay skills
1.The form of the plan.
2.The content of the plan (tasks, objectives, methods, measures, progress, steps).
Case:Sample plan.
Practice:List the monthly work plan of the department.
5. Work summary writing specifications
1.The three characteristics of the summary are objectivity, rationality, and uniqueness.
2.The three major components of the work summary - the title, the text, and the paragraph.
3.How to write the title – single heading, double heading.
Case:Sample summary text.
Practice:Write an outline of your work.