"Yes, I'm 365. The mantissa of this siren is the business card of Deng Yong, the top ten outstanding community policemen in the "Ma Tianmin style in the new era" and the "peace hero" of Baoshan District.
045365, in the eyes of Deng Yong, the captain of the police team of the first responsibility area of the Gucun Police Station of the Baoshan Branch, this easy-to-remember siren is his "stepping stone" for the masses to remember him.
When asked about the mystery of "seamless communication" with residents, Deng Yong never shied away from it. 365 days a year, 24 hours a year, bound to the residents, in addition to this string of lucky police numbers, more important is his 3 mobile phones, more than 80 police WeChat groups, 8,500 group members of the "social network".
This policeman, who "loves to play with mobile phones", used his mobile phone to firmly "** together" himself and the residents.
Deng Yong, who was born in 1985, worked in IT before joining the police and worked as a consultant in a headhunting company. After 13 years in the police, he has learned that people-oriented is also the most important entry point for resolving conflicts and disputes.
A new community on Sujiabang Road was delivered three years ago, with a total of 1,499 households, of which 611 have been occupied, and there are 1,511 saleable parking spaces, all of which are garage parking spaces. At the end of August 2023, the community issued an announcement on the opening and sale of parking spaces. Garage parking spaces will be leased and used, and management fees and temporary parking fees will be charged. Unexpectedly, after-sales problems followed, and the most difficult problem was the charging of new energy vehicles.
Originally, the 26 public charging piles in the community were concentrated in 4 unit buildings, and 18 of them were subscribed for sale, and the other owners were told that they could no longer apply for the installation of new charging piles due to insufficient capacitance in the community. Since the developer of the complex did not anticipate this situation, the residents were not informed at the time of sale. As a result, a series of problems such as grabbing parking spaces and slowing the toll collection system have aroused strong dissatisfaction among residents.
For a time, the number of complaints from 110 police and 12345 citizens in the community surged, and the number of similar 110 police in the community reached 23 in just one month, and this problem has also become the only "hot search" topic in the police WeChat group every day. Huang Shili, a young community policeman, had no choice but to ask his master Deng Yong for help.
At this time, Deng Yong thought of the "three linkages", the "golden key" to resolve contradictions and disputes. After combing at the legal level, judicial offices and law firms put forward more standardized adjustment opinions on the pricing and sales of developers. Immediately afterwards, Xiao Huang organized a community policing meeting, inviting cadres of the neighborhood committee, property management companies, owners' representatives, building team leaders, etc. to participate, listen to suggestions, and announce the adjustment measures in the WeChat group.
Faced with the most difficult problem of charging new energy vehicles, the master and apprentice upgraded "3" to "3+N", so that the power sector can also be absorbed into the "three linkages" to further improve the execution of entity disposal. In the process of disposal, Deng Yong and Xiaohuang continuously pushed the situation of the field investigation and the progress of the work carried out by various departments to the WeChat group of the police and the people, so that the residents always feel that their concerns are also the concerns of the police, and the problems that the residents are concerned about are being solved by the community police with heart and soul.
After that, the Gucun Police Station specially invited the person in charge of the State Grid to come to the community for on-the-spot investigation, and formulated a plan at the joint meeting of the "three linkages", that is, according to the existing regulations, the community will be provided with free capacity increase within 3 months, and the electricity will meet 150 charging spaces to meet the needs of all charging vehicle owners to the greatest extent. With the help of "3+N", since mid-September last year, the police situation involving parking disputes in the community has dropped to single digits.
After the capacity increase and transformation of the community, it can not only meet the charging needs of new energy vehicles of existing owners, but also reserve the capacity for the popularization of new energy vehicles in the future, so that residents are full of happiness and gain.
Inter-provincial entrustment of the key to the house: to solve the contradiction by trust
Deng Yong's police bag has a self-made "account book" all the year round, which clearly records the type, mediation time, frequency, and results of each contradiction and dispute, and Deng Yong is "like a treasure" for nearly 100 records in the book. Among them, the façade maintenance dispute of a community on Shapu Road has just been revised from "mediation and observation" to "completed resolution".
Funding has been secured, agreements have been reached, but repairs have not been completed? At the beginning of December 2023, Deng Yong encountered such a "strange thing" when he visited a community on Shapu Road to resolve conflicts and disputes. Deng Yong opened the "ledger", reviewed the contradictions, and contacted all parties involved. It turned out that the façade of the community was in disrepair, and there was local water seepage in individual buildings, Deng Yong convened the "troika" of the neighborhood committee, the property company and the property committee, started the relevant review and publicity process, and used the special maintenance funds from the corridor maintenance **, but the "special circumstances" of the No. 300 building have not been able to "draw an end" of this maintenance project.
It was learned that Ms. Wang, a resident on the top floor of Building 300, believed that she was the "first victim" of water seepage on the façade, and once had antagonistic feelings because the property company did not carry out repairs in time after reporting for repairs, and she lived in other places all the year round, and always refused to allow the property management company to enter her home to fix the rope hanging plate after the maintenance project started, resulting in Building 300 becoming a "blind spot" for community maintenance, which made other neighbors miserable.
During the construction of the community, the property and the construction party tried to contact Ms. Wang many times through **, WeChat and other means, but the other party always delayed and cooperated on the grounds of working in the field. Seeing that the project was basically completed, Deng Yong knew that the problem of one household would affect the construction of the entire building, and even delay the delivery of the maintenance project of the entire community. On the one hand, it is easy to cause conflicts between residents and property management companies, and on the other hand, it may also cause settlement problems between property management companies and construction units, so it is necessary to solve them as soon as possible within the year.
On December 12, 2023, in order to solve this problem, Deng Yong organized a "three linkage" conflict and dispute mediation meeting led by the police station, and invited the judicial office, the law firm, the neighborhood committee, the property company, and the construction unit to negotiate together and record the whole process in the absence of Miss Wang. After the coordination meeting, Deng Yong sent the scanned copy of the meeting** and the mediation agreement of the "three institutes" to Ms. Wang, a resident, through the Internet.
When you come back for the New Year, the construction team has already rested, and now hurry up to repair it to welcome the New Year with peace of mind! Deng Yong patiently explained the situation to Ms. Wang and carried out legal notice. On this basis, Deng Yong also additionally "customized" a supporting plan for Ms. Wang: signing a multi-party construction responsibility agreement, and at the same time recording the whole process of key construction links to ensure that Ms. Wang's property at home is not lost when she is not at home.
A key opens a door. Because Ms. Wang had received Deng Yong's care and help many times when she lived in the community in the past, and she could often see Deng Yong solving problems for the masses in the WeChat group of the community police and people, she was gradually moved by Deng Yong's careful sincerity. Soon, Ms. Wang couriered the house key from Ningbo City to the neighborhood committee, and was "opened" in Deng Yong's testimony and "live broadcast". On the eve of New Year's Day, the façade repair project of this residential building was successfully completed, and the problem of water leakage was solved.
A good square turned into a parking lot, and you let us go ** dance? At the beginning of September last year, there was a disturbing police situation in the construction site of the Gucun Gymnasium, and Deng Yong, who was patrolling, heard Aunt Liu's complaints as soon as he arrived at the scene, and several elderly residents were about to block the construction party from marking the new parking lot. The old people recognized the "365 police officer" at a glance, so they surrounded Deng Yong and began to complain.
Let's go, I'll take you to solve the problem. In order to prevent the situation from escalating, Deng Yong beckoned the elderly to sit and chat in the neighborhood committee office. On one side was the engineering team that was working according to the drawings, and on the other side was the "elderly dance team" expressing their own opinions, and the atmosphere of the scene was immediately solemn.
Auntie, uncle, don't worry. Just now I took a look at the WeChat group of the police and the people, and it seems that the people who talked about this parking lot in WeChat are all your children, right? After the old people listened, their voices gradually weakened. "There are places to dance, are you afraid that once the gymnasium opens, there will be more foreign vehicles that will squeeze your already tight parking space in the community? The old men looked at each other silently and nodded.
The construction of the gymnasium is legal and compliant, which is also a first-class livelihood project, and if you stop it, you will violate the provisions of the Public Security Administration Punishment Law that disturb public order. Deng Yong first solemnly informed the law. "The renovated parking lot is designed to ease the parking pressure in the surrounding community. In addition to this new parking lot, there is also an underground parking space and a temporary parking area on the road. Deng Yong said as he flipped through the map software on his mobile phone to explain the plan to the old people.
The square dance team that everyone cares about is about to be established, and the new square dance venue is on the vacant green space opposite the gymnasium, we have already reported, and there will be some small renovations at that time, which is better than the current venue, and there is greenery! Secretary Zhu of the neighborhood committee immediately added.
Really, that's great, we're causing trouble. The old people thanked them again and again. Now that the gymnasium has been completed and the idle green space has been renovated, the "good news" has been uploaded to the police and people's WeChat groups, and the residents have praised it.
The "temporary deputy secretary" of the new community: one more step forward, one step faster
Since 2021, 9 new communities have been added to the jurisdiction of the Gucun Police Station, 3 of which are in the first area of responsibility where Deng Yong is located, and the number of "Xingu Village residents" has increased by more than 6,500, of which 70% are temporary residents in Shanghai. In the new community, there are many problems, such as decoration noise disturbances, parking disputes, conflicts caused by imperfect facilities, etc. As a result, the total police intelligence of 110 increased by 11% year-on-year, of which the police intelligence of disputes increased by 34% year-on-year. In addition, the number of 12,345 complaints involving the renovation of new residential areas also increased by 27% year-on-year.
Although the neighborhood committees and properties of these communities are still in the stage of preparation and improvement, Deng Yong relied on the "Lianxinwu" party building brand of Gucun Police Station, gave full play to the advantages of the "secretary through train" working mechanism, took the initiative to assume the responsibilities of "deputy secretary of the temporary neighborhood committee", and relied on the "three linkages" to focus on the most prominent problems and start from the problems that residents are most concerned about, and successfully resolved more than 40 conflicts and disputes in the three newly built communities. The conflict resolution rate in the first responsibility area reached 95%, and the number of 12,345 repeated complaints dropped to less than 5%.
The first thing to do when the new community opens is to decorate, but due to the differences in the check-in time and decoration progress of each family, noise disturbance has become a haunting "first class annoyance". In June 2022, a community on Baidanghe Road completed the delivery procedures, with a total of 1,008 households. From July 2022 to the end of the year, there were 34 110 police cases involving "decoration noise disturbing the people" in this community, and 7 complaints from 12,345 citizens. At this time, the occupancy rate of the community is only 30%, and with the gradual increase of the subsequent occupancy rate, the contradictions and disputes will be intensified. Although even the neighborhood committee in the community is still temporary, Deng Yong, the "deputy secretary of the temporary neighborhood committee", has already pulled the judicial office and the law firm to drive into the community to solve the problem.
Deng Yong took the lead in leading the "three linkages" to convene temporary neighborhood committees and property companies to form a working group for conflict and dispute resolution. As soon as the working group was established, Deng Yong led the members of the community comprehensive management team to regularly go to the community to collect the actual population information of the newly relocated owners and tenants, and took the initiative to add the WeChat of the owners and tenants, and quickly established a WeChat group for the owners, so that the new owners and tenants could become "problem finders" and establish a foundation for subsequent information control and investigation and resolution. Cadres of neighborhood committees and property security guards give full play to the advantages of being familiar with people, places, and situations, and promptly intervene in the occurrence of upstairs and downstairs complaints about decoration noise disturbances, so as to alleviate the tension between neighbors.
In accordance with the "Property Management Regulations", "Shanghai Residential Property Management Regulations", "Civil Code of the People's Republic of China" and other relevant laws and regulations, the judicial office and law firm have discussed and formulated a set of agreement documents such as the "Residential Interior Decoration Management Service Agreement", "Entrustment Agreement" and "Housing Decoration Construction Permit" that are suitable for the community and have legal effect, and urge the owners of new houses to handle property rights registration, delivery and acceptance, and sign contracts seriously and truthfully when entering the house for decoration, which will play a warning role from the legal level in the early stage.
At the same time, under the joint efforts of the special working group, the property management office carefully sorted out the decoration households in the community, and "has been handed over and got the key is not decorated", "is under renovation construction", "decoration is close to completion but the garbage has not been removed" three different states of new houses are classified and summarized in red, blue and yellow, and the property security guards enter the house in the morning and evening to inspect to ensure that the data is fresh and accurate, and timely publicize it on the community bulletin board, so as to facilitate the working group to wall chart operations, and strive to install the decoration" muffler". To this end, Deng Yong also regularly pulls the property manager to check whether the security patrol members implement the inspection work against the "Housing Decoration Supervision and Inspection Sign-in Form" to ensure that the work is implemented.
Despite this, Deng Yong did not relax the management of this community, he said that the community police are always by the side of the masses in need and demands, do things practically, carefully, concretely, deeply, and effectively, and guard the hearts of the people.
Deng Yong often said that the end of my siren is 365, which is a coincidence and a requirement of duty and mission, spurring me to be like Ma Tianmin, 365 days, every day for the people!
*: Shanghai Baoshan official WeChat.