Only refunds are not returned, which is good for consumers or has ulterior motives!
For merchants,"Refunds only"This feature has long been criticized by merchants. In the small **, after the buyer receives the goods, if the seller raises questions about after-sales service, if the seller cannot deal with it quickly, the system confirms, then the Pinduoduo in the background will immediately ban the seller, and take over the after-sales service, and propose the treatment method of "only return but not supplement". Once the customer agrees to this approach, the after-sales service will be handled immediately. To put it simply, it is harming the rights and interests of the seller, and at the same time protecting the customer's shopping experience.
Who would have thought that not long ago, the two companies of **Jingdong also changed the terms of after-sales service and entered one after another"Only return and not exchange"of the ranks. The reason is very simple, the previous Pinduoduo was cheap, Jingdong was quality and service, and ** was the category and leading, once Pinduoduo made up for it"services"The competition between Jingdong and ** will become more intense, so the three parties are working hard to improve their service capabilities, and even after Pinduoduo issued a policy of "only returns, no returns", JD.com and ** were forced to follow suit.
"Refund" has many advantages, first, it will be "easy to refund online, difficult to refund" This problem can be solved in three words, and even express delivery does not need to be delivered to the home. Such a good shopping experience will inevitably drive more spending and form a virtuous economic cycle.
However, I myself am firmly in favor of "just rewards", which are ill-intentioned and very harmful!
1.Merely returning goods is illegal by their very nature. First of all, it is inherently illegal to return only the goods without returning them. In this case, it is precisely for this reason that after the two parties reach an agreement, they will let the customer try to jump, that is, this is the buyer's own behavior, not their own behavior, therefore, the platform does not need to bear any legal responsibility. Nowadays, many sellers have filed lawsuits against buyers for refund of the purchase price only, and it appears from the existing cases that the seller usually wins the case. Therefore, although the small profit is small, if the defendant goes to court, it will be too late to regret it.
2) Are returns really beneficial to customers? If it is only a return, it is a loss, and the seller can choose to increase the price or reduce the price, and transfer the cost of the return to the buyer, because it is a big deal, and the only problem is the cost of the return.
3) The repayment of the loan can only harm the integrity system of society as a whole. Paying off debts will make people become more **, borrow as much as they want, borrow as much as they want, don't even want their own things, and don't even want their own bottom line. How is this different from the news that local farmers are rushing to harvest corn, peanuts and herbs? If a country's credit system collapses, then the country's business ecology will be greatly damaged, which will have a great impact on the development of the country and region.
Outline. On the surface, the only benefit is that the service quality of major e-commerce companies has declined, and the released strategies have done more harm to merchants, focusing on customer feelings. However, in an avalanche, the good guys are kicked out of their homes by the bad guys, the credit system is destroyed, and the ** of humanity is inspired with meager profits, allowing for nothing. The only problem is the discount that violates the rules of the market, that is the platform's own problem, I just want ** to solve this problem, so that this tragedy will not be repeated!
Have you ever used it"Refunds only"services? What do you think"Refunds only"Characteristics?