In the new era, the party and the first party have regarded the construction of social work stations as the basic, overall and strategic work of civil affairs reform. Through competition, Chaoyang Ju and Social Work Volunteer Service Center undertook the professional social work service project purchased by the Chaoyang County Civil Affairs Bureau from the end of 2022. Juhe Center gives full play to its own advantages, forges ahead, forges ahead, pays attention to the innovation of the content and form of the work of the social work station, strengthens the improvement of quality and efficiency, and highlights the "three forces" of the construction of the social work station: power, vitality and charm.
1. Take scientific and standardized operation as the starting point to highlight the driving force of the construction of social work stations.
In full accordance with the basic requirements of "project-based procurement, professional services, and socialized operation", we will comprehensively promote the construction of 28 social work stations in towns and towns (fields and streets) in Chaoyang County at the beginning of 2023, with 75 social workers, 2 to 3 social workers at each site, and have now achieved full coverage and precise assistance for people's livelihood services. Scientific and standardized operation is the basic work of the construction of social work stations, we take standardized operation as a top priority to grasp, in accordance with the fixed office service place, there are resident social workers in the social work station, there are certain service items, there are clear system norms, there are basic social work service standards "five haves" standard to complete the infrastructure construction of each social work station, as a starting point, for the benign operation of the social station, for the people to provide qualified services to lay a solid foundation. First of all, the social work station empowerment project was implemented, and full-time social work practical training and supervision services were carried out. Adhere to the organic combination of training and practice, invite experts and scholars with rich experience in universities or social workers in Beijing, Shenyang and other places to give lectures in Chaoyang, explain and impart social work theory, practical knowledge and practical skills, and "face-to-face" and "one-to-one" teaching, so that every social worker can master the basic knowledge and skills of social workers, solidly improve the basic quality of social workers, and achieve the purpose of "empowerment". At the same time, the construction and operation, service development, management system, operation evaluation and other aspects were refined one by one, combined with the actual situation of Chaoyang County, the "Township (Field, Street) Social Work Station Practice Manual" was compiled and printed, the work system was unified, the service process was standardized, and the "Practice Manual" was issued to social workers to guide the social work station to carry out professional social work practice operations and specific services. These measures have enhanced the work confidence and motivation of social workers, and effectively stimulated and mobilized the enthusiasm, initiative and pioneering spirit of social workers. The social workers said from the bottom of their hearts: In such a working environment of the social work station, we feel inexhaustible, and we feel like a machine with oil again, full of tenacity and motivation to operate.
Second, to improve the operation mechanism as a breakthrough point, to highlight the vitality of the construction of social work stations.
In order to maximize the work efficiency of the social work station, we pay attention to the "five social linkage" as the breakthrough point, guide the township (field, street) social work station to effectively solve the problem of insufficient grassroots service capacity, open up the "last meter" of serving the people and grassroots governance, and innovatively improve the operation mechanism of the "five social linkage". Build social work stations into important platforms for townships (fields, streets) to serve basic livelihood protection and participate in grassroots social governance, and actively encourage and guide social work stations to link communities, social organizations, community volunteers, and social charity resources to complement each other's advantages, cross-leverage, and jointly do social work. Juhe Center has its own 3 volunteer service teams, helping each social work station in the county to set up its own volunteer team and establish a village (community) social work liaison system. Encourage and lead the city's social organizations to serve the grassroots, rural areas, and vulnerable groups, and encourage social organizations to carry out projects together with social work stations in the application for public welfare venture capital. Give full play to the resource advantages of the gathering of various professionals in the center, help each social work station to carry out solid activities to serve the masses, adhere to the problem-oriented, goal-oriented, and effect-oriented operation of the social work station, and combine the actual work to create a service brand of the social work station, basically realize "one station, one product", and some carry out care services for left-behind children; some carry out support services for juveniles involved in crimes; some build brands of elderly and social assistance services; some focus on family education and actively explore family social work services; Some social work stations cooperate with psychological counselors to carry out relationship adjustment and psychological counseling services; Some hold summer camps for teenagers; It can be said that in the process of promoting social assistance, protection of minors, and cultivation and incubation of social organizations, Chaoyang County Social Worker Station has become a hub platform for township (field, street) civil affairs services. At present, all social work stations have undertaken the physical operation services of social organization service centers and undertaken the responsibility of social organization incubation; Individual social work stations have also settled in and operated workstations for the protection of minors to carry out services for the protection and care of minors. In addition, in order to innovate and develop the "Fengqiao Experience" in the new era, Juhe Center relies on the extensive expertise of professionals to help social work stations strengthen the contact, alliance and linkage with education, public security, justice, human resources and social security, veterans' affairs, Youth League Committee, Women's Federation, Disabled Persons' Federation and other departments, and provide professional services such as life security, livelihood development, relationship adjustment, ability improvement, psychological counseling, humanistic care, and social integration for service recipients in need. We also implement the mechanism of learning to catch up, establish the operation evaluation system of the social work station, and formulate the "Chaoyang County Township (Field, Street) Social Work Station Operation Evaluation Index System", almost all of the work is quantitatively assessed, to promote reform, to promote learning, to promote evaluation, to compare services, highlights, and results, and publish a monthly push work briefing, so that the professional services carried out by each social work station are clear at a glance. The outstanding social workers of the social work station are selected and commended, and the excellent cases of the social work station are selected to continuously improve the professional service ability of social workers. We have also explored and promoted the construction of village (community) social work offices, built a practice platform for urban and rural licensed social workers to participate in professional services, and attracted and supported licensed social workers to contact social work stations to carry out service projects independently by adopting public welfare venture capital and micro-venture capital, so as to realize that social work stations have both "professional qualifications" and "service capabilities", and strengthen the foundation for the growth of social work stations. Now, each social work station is full of vitality and vitality, figuratively speaking, the social work station is not a stop, a rest point, but a gas station, a transfer station, a veritable workstation.
3. Take exquisite and refined services as the foothold to highlight the charm of the construction of social work stations.
In essence, the social work station should be a "bridge" and "link" between the party and the first contact service object with service, accuracy and personalization as the basic attributes and can meet the multi-faceted practical needs of the service object. This "bridge" and "link" must avoid the arbitrariness and fragmentation of social service activities, and the social work station must play a vital function and role in strengthening and improving the pertinence, accuracy and meticulousness of social services. Therefore, the construction of social work stations must adhere to the people-centered, social demand-oriented, focus on "urgency, difficulty and hope", push relevant information in a timely manner while carrying out services, increase the publicity of professional services of social work stations, and let more people know that "there are difficulties in finding social workers". As an important service force at the grassroots level of civil affairs, social workers play an important role in civil affairs such as social assistance, elderly care services, and marriage registration. In social assistance, protection of minors, cultivation and incubation of charitable organizations and social organizations, especially in civil affairs such as "one old and one young", "one disabled and one poor", care and assistance, dynamic review of subsistence allowance and low margins, and self-care ability screening for the elderly aged 60, the social work station has become the backbone force. At present, the social work stations provide real-time, effective and high-quality assistance for urban and rural subsistence allowances, extremely poor support, children in difficulty, empty nest living alone, left-behind elderly, etc., and have matched the visited objects into the grid, and used the power of the grid to carry out data cleaning, comparison, and integration into a database of extremely poor support, empty nest living alone, left-behind elderly, children in difficulty, and urban and rural subsistence allowances. Based on the concept of "full-cycle management", we have adopted a project-based operation mode, carried out demand research in the village, accurately mapped out the needs of the service recipients, and implemented professional and characteristic social work services in accordance with the social work concepts of "helping people to help themselves" and "people in the situation", which improved the quality of life and personal satisfaction of the special difficult groups, and truly demonstrated the accurate service, information verification, and visit and reporting of social workers in Chaoyang County. Functions such as timely feedback on appeals have effectively improved the sense of gain and happiness of service users. According to statistics, from January to August this year, 28 township (field, street) social work stations visited and cared for 910 social assistance recipients, served 1,380 elderly people, served 561 disabled people, cared for and accompanied 44 children in difficulty, trained 813 volunteers, carried out 80 case services, and stationed 76 village community activities. The effective work of the social work station, the grassroots masses are satisfied, and the relevant party and government departments fully affirm that now the Chaoyang County social work station has become a "fragrant bait", attracting and inspiring people, and the masses have something to do with the social work station, and the superiors have entrusted the social work station to complete the task, but the ordinary social work station has shown infinite charm.
Iron shoulders to shoulder morality, diligence and brilliance. In the next step, the focus of our work is to improve the quality and efficiency of the construction of social work stations, seize the financial guarantee, strive to form diversified investment, improve the treatment and protection of social workers in the station, increase the training of civil affairs business and social work of social workers in the station, increase the proportion of licensed social workers, take precise services as the main line, take the initiative and actively act, and play a good role as a "bridge" and "link". I believe that as long as we continue to uphold the concept of "gathering for love and harmony for righteousness", adhere to the character of "dedication, friendship, mutual assistance, and progress", move forward vigorously, and work hard, we will definitely create a new situation in the construction of Chaoyang County Social Work Station, effectively help the high-quality economic and social development of Chaoyang, and bloom to write a new chapter in the development of Chaoyang with Chinese-style modernization.
Author: Chairman of Chaoyang City Poly and Social Work Volunteer Service Center, Deputy Director of Chaoyang County Social Work Station.