In order to further promote the theme practice of "I do practical things for the masses", Macheng Tobacco organized party members and cadres to enter the terminal, visit the market in-depth, listen to the voice of customers, and focus on helping to solve the difficulties, worries and worries of retail customers.
With the help of heart, veterans do not fade
Since the beginning of this year, the operating profit of my store has doubled compared to the same period last year, and the increase in income has solved a big problem for my special family!Zhu Yongming of the Rongjun Store on North Ring Road in Macheng City talked about the cigarette business situation with clear thinking and a number of treasures, and for the help of tobacco people, his eyes were filled with tears when he talked about emotion. Zhu Yongming, 54 years old this year, is a first-class combat hero in the self-defense and counterattack against Vietnam; he joined the army at the age of 18 and became a soldier of a certain unit of the Chinese People's Liberation Army; at the age of 19, his hands were blown off by a landmine on the battlefield, and his left eye was permanently blinded;At the age of 22, he left the barracks, gave up the opportunity to go to the Invalides Hospital in Hubei Province to recuperate, and started his own business with his wife.
After learning about Boss Zhu's situation, Macheng Tobacco set up a special class to help, the bosom friend service team fully assisted in the overall transformation of the store, and the party members and volunteers carried out in-store experience activities and normalized rotation in phases and batches, through on-site guidance of store operation, brand cultivation, consumer marketing, "immersive" experience of the new retail model, "zero distance" touch the market, perceive consumption, deeply understand the pain points and difficulties of customers' daily operations, deeply understand the real service needs of customers, and focus on helping difficult retail customers, adhering to the " Employee-oriented, customer-oriented, and emotion-oriented" concept, providing zero-distance service, zero-defect service, and zero discipline violations for retailers, consumers and employees.
With affection, post-disaster reconstruction warms people's hearts
Wang Quanjia, a retail household in Fuzihe Town, Macheng City, unfortunately caused a fire due to a short circuit in the wires, and the goods, bedroom furniture, kitchen appliances and other property in the store were burned to ashes in the fire. This family, who made a living from a grocery store, was already living in poverty, but now the sudden fire has hit them even harder.
After learning of this situation, the Macheng Municipal Bureau attached great importance to it, quickly assembled the "Party Member Bosom Friend Service Team", and rushed to the scene with the ground cabinets, back cabinets, permits and other materials as soon as possible, sent warmth and care, assisted in cleaning up the ruins, building temporary residences, and revitalizing the business premises, ensuring that the basic life and business needs of Wang Quan's family were met, and encouraged him to maintain a positive attitude towards life, strive to overcome the current difficulties, and let the retail households have a "new hope" for life.
The picture shows the post-disaster assistance scene taken by Zhu Yilin).
Stick to it with love and create a new chapter together
Since Hubei Province launched the activity of "creating a better environment and a happy life together", the first secretary of the Ministry of Housing and Urban-Rural Development in Gucheng Village has promoted the linkage between the Ministry and the village, and a butterfly journey to build a better environment and a happy life has quietly taken place in the small village ......of GuchengBefore the renovation, the roads were muddy, the rivers and ponds were overgrown with weeds, the banks were built haphazardly, and there were stalls and poultry houses everywhere. After the transformation, the smoke willow painted the bridge, the river was rippling, the ancient trees on the side of the bridge were coiled, and the people on both sides of the bank were uneven.
Focusing on the overall situation of jointly creating work, based on the "Five Communists" concept of "decision-making and conspiracy, development and co-management, construction and management, effect co-evaluation and achievement sharing", Macheng City Bureau will create a "clean, comfortable, safe and beautiful" rural living environment and jointly create a new picture of a better environment.
Villagers are the main body of the village, how to stimulate the endogenous motivation of local rural network customers and actively participate in the environmental governance of the village? To this end, the Macheng Municipal Bureau adheres to the forms of household surveys and integrity mutual aid groups, fully taps the wisdom of villagers, and guides villagers to contribute to the common creation. The "bosom friend" volunteer service team joined by the villagers has become even stronger, and they bring "heart-warming gift bags" to the homes of poor households and special groups to send warmth, help them clean up, tidy up their rooms, repair water and electricity equipment, apply for subsistence allowances, and so on. Up to now, it has carried out more than 20 diversified volunteer service activities such as caring for left-behind children, the health of empty-nest elderly, and difficult groups, which have been praised by the local people.
The picture shows the staff replacing the display cabinets for the retail customers of the rural network Photo by Zhu Yilin).
In recent years, Macheng Tobacco Monopoly Bureau (Marketing Department) has taken the initiative to integrate into the overall development of the party and the country, the overall development of local and industry development, boosted the economic development of the county, and with the opportunity of rural revitalization, launched the bosom friend service brand in the joint creation, and opened up the "last mile" of all-round service to customers and the masses. (Wang Shuo).