donews news on February 21, recently, a woman in Jiangsu released ** said that during the Spring Festival, she took her children to the snow town with her friends, and booked a four-person kang for 4,900 yuan a night in Tuniu, and found that it was a double kang at the homestay.
According to the "Yangtze River **" report, the party Ms. Zhang described that on February 14, she made an appointment with two friends and took their respective families to travel to the snow town. She originally planned to book a two-person kang homestay, but the platform staff said that there was no two-person kang, so she could only add money to book a four-person kang.
It just so happened that before departure, a friend could not play temporarily, and consulted to refund the money, and the platform said that the fee could not be refunded in full, and showed Ms. Zhang the consumption details, and she found that the accommodation fee was 4900 yuan for a room, "I thought at the time, anyway, take the children out to play, ** expensive can also live better." ”
But when Ms. Zhang arrived at the homestay, she found that the room she lived in was still a double kang. On the day of check-in, the owner of the B&B confirmed to Ms. Zhang that the room they had booked was indeed a double kang. The boss told Ms. Zhang that when booking, he had told the platform that the three rooms were double kangs, but the other party only told the homestay to add beds and quilts to the rooms.
The proprietress said they couldn't help it, because that's how the platform handed them over. Ms. Zhang believes that the platform is suspected of defrauding consumers.
Subsequently, Ms. Zhang contacted the platform, and the staff said that they could refund 1,800 yuan per room. Ms. Zhang disagrees with the refund plan, and she hopes that the platform will either refund the full price of the room or book a new room for four people. However, the platform also said that it was unacceptable, but said that each room could be refunded up to 2,200 yuan, but Ms. Zhang still did not agree.