Many friends want to quickly resolve the dispute with China Unicom through the method of complaints, but they don't know which method to use, and Lao Wang, as a loyal user of Unicom for 15 years, combined with his own experience, to explain to you the knowledge related to it.
China Unicom's customer service is 10010, if the user wants to complain to China Unicom because of mobile phone**, business or service, etc., it is recommended to call China Unicom's customer service first**, and then transfer to manual complaints.
Although China Unicom is not the first communication operator in China, the service provided is very good, and the manual customer service adopts the "first question responsibility system" reception method, as long as the user consults or complains through customer service, then the customer service must record all this. Problems within the scope of authority will be dealt with directly; If the problem exceeds the permission, it will be reported immediately for processing, and the final processing result will be fed back to the user.
In addition, some users will be curious, by calling Unicom customer service** to complain about Unicom, is this way useful? The answer is useful, to know that China Unicom is a group company, and the number used by the user exists in the place of ownership, when disputes occur, the branch of the number is often responsible, 10010 is the customer service set up by the head office**, in the case of not dialing the area code, any appeal of the user is arranged by the head office customer service reception. So, this method of complaint is just as effective.
If the complaint method of calling customer service ** is an online complaint method, then going to the business hall to complain is an offline complaint method. Regardless of the user's number attribution, as long as you encounter a problem and need to complain, you can complain through the offline business hall.
When the user arrives at the business hall, you can inform the staff of the business hall of your demands, the staff will make a record, and report it to the company leaders, the company leaders will verify and investigate the matter, if it is determined that the user's demands and complaints are reasonable, then the things involved will be dealt with, and will take the initiative to contact the complaining user, and inform the progress and results of the matter.
The first two methods are to complain through China Unicom's internal channels, in addition to these two methods, we can also make a complaint by calling the ** set up by the Ministry of Industry and Information Technology, such as 12381, which is a customer service hotline set up by the Ministry of Industry and Information Technology, which is specially used to accept complaints against domestic companies engaged in telecommunications business, including but not limited to China Unicom, China Telecom, and China Mobile.
However, it should be noted that the early complaint ** was 12300, and later the restructuring was carried out to integrate the customer service ** and merge the original number to 12381, but no matter which number is dialed, the Ministry of Industry and Information Technology will eventually accept it, as long as the user's appeal is reasonable, then the Ministry of Industry and Information Technology will urge the company involved to actively deal with it and give the user a satisfactory answer or processing result.
Conclusion: Complaints are a citizen's right, but they must be reasonable. The state has national laws and family rules, and the same is true for complaints against communication operators. Based on the company's internal management mechanism and the restrictions of relevant national laws, the so-called fast and effective methods also need a resolution cycle, which can be as short as 24 hours or even more than seven days, and users want to seek a quick and effective solution, which is actually difficult.
Therefore, the methods mentioned in the article are all effective methods, but they are not necessarily the fastest, which is like eating in daily life, it can only be eaten one bite at a time, and it is impossible to eat it all at once. When initiating a complaint, it is recommended to be more patient, give the operator and the acceptor some time, and the problem will eventually be resolved, and these methods are all tested and effective by Lao Wang.