On the 17th, a consumer in Tianjin broke the news on the short ** platform that "go to Lao Fengxiang to clean the ** bracelet mildew", and the brand logo was suspected to have been deliberately rubbed off. The consumer said in reply to netizens' comments: "I have called the police, I will go to court tomorrow, and I am going through the process." ”
On the 19th, the reporter called the office of the Hexi District Market Supervision and Administration Bureau of Tianjin, and the relevant staff said that the above incident is currently under investigation, and the written report of the investigation has not yet been formed. In response to this matter, the reporter contacted Lao Fengxiang on the 19th, and the relevant staff of Lao Fengxiang said: "There is no (response) at present." ”
Regarding the above incident, some netizens questioned that real gold would not be moldy, and suspected that Lao Fengxiang's ** purity was problematic; Some netizens also questioned that Lao Fengxiang's staff deliberately washed off the brand logo when washing gold to avoid after-sales troubles in the future.
On the 18th, the consumer issued another ** saying that on the 17th, she went to the Market Supervision and Administration Commission and the appraisal center. On the morning of the 18th, the Market Supervision and Administration Commission made a return visit to her** to learn more about the incident. On the morning of the 18th, the consumer went to the court again. However, she did not specify the full names of the above-mentioned units in **.
On the 19th, the consumer posted an invoice for the purchase of jewelry on the short **platform** and said that in response to the incident, the staff of the Lao Fengxiang store gave 2 solutions. One option was for her to leave the bracelet in the store, and they would take care of returning to the store to re-stamp it, and then notify her to pick it up when it was done. Another plan is to let her exchange for ** jewelry with the same weight as the above-mentioned bracelet at the Lao Fengxiang counter, and she still needs to pay labor fees when she replaces, and the store said that it can waive 6% of the discount fee for her. However, based on the previous behavior of the store staff, the consumer did not approve of the plan proposed by Lao Fengxiang's store. As of press time, the consumer's short ** platform account shows that the ** no longer exists.
On the 19th, Zhongxin Jingwei contacted the consumer to understand the situation, but did not receive a reply by press time.
The reporter learned that most of the first-class brand gold stores have trade-in services. However, there are certain restrictions on the trade-in of gold shops. For example, if a brand exchanges 1 gram of old gold for 1 gram of new gold, it needs to pay a depreciation fee of 7 grams, minus 1% of the loss, and then add 20% of the new gold, and the labor cost will rise by 20%; There are brands that exchange 1 gram for 1 gram, but each gram needs to be supplemented 60 yuan and a processing fee is paid.
*: Sino-Singapore Jingwei).