February**Dynamic Incentive Program Course Background: Communication is an important job for managers. Some entrepreneurs say that to do management is to do communication. However, miscommunication within the company is widespread. For example, poor communication between superiors and subordinates reduces trust; Poor horizontal communication, exacerbating conflict; Poor interpersonal communication, amplifying conflicts; Poor communication with the outside world leads to a public relations crisis. Bad communication is a disservice to the business! Good communication is productivity, organization.
As the 360-degree goal connector of the enterprise, the communication awareness and communication ability of managers directly affect the work effectiveness. This course helps managers become high-emotional communicators, improve the efficiency and effectiveness of 360-degree communication, smoothly promote work, and promote organizational collaboration.
Course Benefits:
1.Understand the connotation of communication and communication barriers, seek self-reliance, and improve emotional intelligence.
2.Master horizontal communication techniques, improve communication literacy, and achieve smooth communication with colleagues and horizontal departments.
3.Apply upward communication techniques to win the trust and support of superiors and establish a good working relationship.
4.Apply down-to-line communication techniques to build relationships and empower employees to achieve individual and team goals.
Course Duration:1 or 2 days (content modules can be adjusted), 6 hours per day.
Course Audience:Managers at the middle and grassroots level.
Course Method:Case teaching + group discussion + role play +**
Course outline
Lecture 1: Understanding the Essence of Communication
1. The importance of communication
1.360-degree communication in the workplace.
2.The value and significance of good communication.
2. The nature and form of communication
1.The essence and purpose of communication.
2.The process of communication.
3.The form and choice of communication.
3. Communication windows and emotional intelligence training
1.Johari windows four areas with applications.
2.Improve emotional intelligence and self-awareness.
Lecture 2: Five Techniques of Horizontal Communication
1. Same frequency resonance technology
1.The reason why we like others.
2.Showing similarity with the other person.
3.Effectively deal with "differences" with the other party
2. Inquire about technology
1.Open-ended questions > closed-ended questions.
Five tips for asking
1) Use open questions, combined with closed questions.
2) Reduce the threat of the problem.
3) Ask only one question at a time.
4) Advice, not advocacy.
5) Use less or no rhetorical questions.
3. Listening technology
1.Five levels of listening.
Responses in listening
Judgments, suggestions, autobiographies, collisions, retellings.
3.The magic of retelling.
4. Conflict Handling Techniques
1.The nature and main causes of the conflict.
Five Styles for Dealing with Conflict
1) Integrated.
2) Coordination.
3) Compromise.
4) Dominant.
5) Evasive type: No transaction type.
3.Conflict style assessment and application context.
Fifth, agree on the technology
1.Define the problem.
2.Identify areas of consensus.
Together** solutions
1) Express your point clearly.
2) Summarize the differences between the two sides.
3) Ask questions.
4) Give advice.
4.Determine an action plan.
5.Looking to the future.
Lecture 3: Upward Communication Techniques
1. The principle of communication with superiors
1.The importance of upward communication.
2.Cognitive misunderstandings of upward communication.
3.The principle of upward communication and the six disciplines.
2. Upward communication situation management
Scenario 1: Accept the task.
Scenario 2: Reporting work.
Scenario 3: Giving advice
Establish your own credibility and give advice on presentation skills.
Scenario 4: Accept criticism.
Scenario 5: Negotiate work
Dare to negotiate work with superiors, and be good at working to negotiate work arrangements.
Scenario 6: Express personal needs
Express needs: Don't be a "mimosa".
3. Dealing with imperfect superiors
1."Imperfect" parent type.
2.Dealing with "stress-type" superior skills.
3.Dealing with "suspicious" superiors.
4.Dealing with "imperfect" general skills for superiors.
Lecture 4: Downward Communication Techniques
1. Effectively delegate work
1.Be prepared.
2.Elaborate on the task.
3.Follow-up and support.
2. Giving and receiving feedback
1.The importance of feedback.
2.Why managers give less feedback.
3.The principle of effective feedback.
Types of feedback and words
1) Positive feedback: star
2) Developmental Feedback: Star AR
5.Techniques for requesting and receiving feedback from others.
3. Performance coaching
Tutoring needs to meet both needs
1) Psychological needs.
2) Solve the actual needs.
Meeting Psychological Needs: Five Skills for Counseling
1) Maintain self-esteem and self-confidence.
2) Listen and respond with empathy.
3) Ask questions and inspire thinking.
4) Share emotions and opinions.
5) Express trust and encourage responsibility.
3.Solve a real problem: interactive grow model.
Fourth, performance interviews
Make good use of the interview process
1) Prepare for the interview.
2) Effective interaction during the interview.
3) Follow-up after the interview.
Personalized interviews
1) Interview skills with introverted employees.
2) Interview skills with impatient employees.
3) Interview skills with strong employees.
Course summary and action plan