In the past two years, with the attention of government departments across the country to digital construction, the application of RPA digital employees in government practice has received extensive attention. At the same time, in the field of government affairs, RPA vendors with mature solutions and landing capabilities have frequently emerged.
As a leading RPA service provider in China with more than ten years of enterprise-level RPA technology accumulation, Jin Zhiwei is well aware of the key role of digital technology in accelerating the construction of digital technology, and has closely followed national policies for many years, and has continued to cultivate in the field of government affairs. This article will go into more detailJin Zhiwei's digital solution for government affairsThe technical characteristics, product advantages and application cases in the field of government affairs provide reference for the selection of RPA manufacturers in government and enterprise organizations.
RPA Digital Employee is built on the basis of artificial intelligence and automation technology, as an efficient digital transformation tool, it integrates RPA, AI, large models and other technologies, and can simulate human employees to automatically handle a large number of repetitive and well-defined daily tasks according to pre-set procedures without modifying existing systems.
As an advanced automation technology, RPA robots have the following basic characteristics:
RPA does not require the user to make any changes to the underlying application system when deploying and using, avoiding a complex and expensive implementation process, and the robot implements a unified adapter (interface interface) by using various technologies to collect data and integrate various processing tasks at an abstraction level, so as to ensure that the underlying system is not affected.
RPA can 7 24 365, rules such as.
1. Safe and stable implementation, such tireless "robot employees" greatly release the time and energy of employees, assist employees to complete more work in the same time, and effectively alleviate the problem of overtime.
RPA can greatly improve the degree of data integration between systems and systems, help enterprises cross the information gap between departments, and business personnel can quickly obtain relevant enterprise operation data through it, and improve data utilization and data processing efficiency as a whole.
RPA digital employees have a success or failure check logic for each execution step, which can be unattended, and also supports manual takeover and process audit.
The strong scalability features of the RPA and the ease of integration with other technologies make the RPA solution easy to scale or modify according to the needs of the enterprise to adapt to business changes and growth.
Jin Zhiwei's RPA digital employees integrate AI technology, which can automatically identify relevant data and integrate it in a unified manner, reducing the work pressure of grassroots personnel.
For businesses with strong repetitiveness, large workload and clear rules, RPA will automatically review and approve without manual intervention throughout the process, solving the problem of repeated operations across systems for grassroots personnel, and effectively improving the work efficiency of grassroots personnel.
Through RPA digital employees, they can effectively break through the data barriers between the best departments and realize data sharing;
RPA digital staff7 operates 24 hours a day to achieve "instant handling of complaints", further optimize the approval process, and greatly improve the efficiency of complaint handling.
Since RPA operates according to preset rules, this makes it close to zero error rate when performing tasks, greatly reducing the risk of human error; In the case of abnormal conditions, RPA will provide timely feedback and automatically handle exceptions, which greatly improves the service quality.
In the process of cooperation with Karamay City, Jin Zhiwei built an information management system of "one table for grassroots burden reduction" based on RPA and other digital technology means, unified the management of the previously scattered data, and brought together the system data of nearly 30 departments such as public security, civil affairs, and market supervision, opened up the "last meter" to contact the masses, and completely solved the problems of "difficult sharing", "duplicate recording" and "multiple newspapers" of grassroots data.
In order to create a convenient, efficient, standardized and intelligent government service "total customer service", the 12345 citizen service ** platform in Xiangzhou District, Zhuhai City, has reached a cooperation with Jin Zhiwei to introduce RPA digital employees to assist grassroots personnel to complete the entry, review, proofreading and data aggregation more efficiently and accurately, greatly shorten the business processing time, promote the transformation of government services to intelligence and digitalization, and continue to improve the efficiency of government affairs. At the same time, digital employees can retain the operation data of each step and trace it at any time to ensure security and compliance, and promote more open, transparent and efficient government affairs.
Government affairs and public services have become the key areas of RPA application due to their large audience, wide range of services, and large amount of data. RPA digital employees can effectively alleviate the limitations of human resources, improve the efficiency of government services, public services and other fields, effectively reduce the burden on the grassroots, improve the satisfaction of the people, and achieve people-oriented. Jin Zhiwei will continue to dig deep into scene services, promote scientific and technological innovation and achievement transformation, make it more suitable for the new needs of government office process automation in the new era, help the construction of service-oriented, and provide technical and service support for the realization of the purpose of serving the people.