Have you noticed that ETC (Electronic Toll Collection System) channels used to be popular, but now more and more people choose not to go, preferring to wait in line for manual charging? The old driver pointed out the real reasons, including the difficulty of handling ETC equipment and charging operations, the lack of humanization of the deduction process, and the popularization of mobile payment, etc., which unfortunately may have had a certain impact on the popularization and promotion of ETC.
The handling and recharge methods of ETC equipment are not friendly and cause inconvenience to users. First of all, the installation process of ETC devices is complicated, you need to wait in a queue, and some devices may have problems during the installation process. In addition, the recharge of ETC equipment is also inconvenient, and can only be recharged through bank counters, self-service terminals and other channels, and some users give up using the ETC channel because of the inconvenience of recharge methods.
The deduction method of the ETC channel is not humane. At present, the ETC channel mainly adopts the method of automatic deduction, that is, when the user's vehicle passes through the ETC channel, the system automatically deducts the user's toll. However, this deduction method lacks a human touch, and users do not know how their tolls are calculated, and they have no way of knowing whether their tolls are reasonable. In addition, in the ETC channel, if the vehicle has an abnormal situation, such as not inserting a card, card failure, etc., the ETC system often cannot automatically deduct the fee, and the user needs to go to the manual toll office for processing.
The popularity of mobile payment has also had a certain impact on the ETC channel. Currently, more and more people are choosing to use mobile payments for their daily purchases, including the payment of highway tolls. Compared with the ETC channel, mobile payment is more convenient and flexible, and users only need to scan *** or enter the password to complete the payment.
Although the ETC channel has the above problems, we cannot deny the advantages of the ETC channel. First of all, the ETC channel has the advantage of fast passage, which can greatly shorten the passage time of users. Secondly, the ETC channel can reduce the working pressure of the manual toll office and improve the traffic efficiency of the expressway. In addition, the ETC channel can also provide more accurate operational data for the highway management department to support the management and optimization of the expressway.
In order to solve the problems of the ETC channel, the following measures can be taken:
1.Simplify the installation and top-up process of ETC devices. It can simplify the installation process, reduce the difficulty of installation, and provide more convenient recharge methods, such as ** recharge, self-service recharge, etc.
2.The deduction method of ETC channel is improved. More user-friendly deduction methods can be adopted, such as providing clear deduction information and allowing users to query toll fees after passing. In addition, the introduction of manual charging methods can be considered to deal with the abnormal situation of the ETC channel**.
3.Strengthen the integration of ETC channels and mobile payments. Consideration can be given to integrating the ETC channel with mobile payment, so that users can use mobile payment to complete the payment after passing, and at the same time, it can also provide users with more discounts and convenience.
In short, although there are some problems in the ETC channel, its advantages of fast passage and improved traffic efficiency are still worthy of our affirmation. In order to solve the problems existing in the ETC channel, a series of measures can be taken to simplify the installation and recharge process of the device, improve the deduction method, and strengthen the integration with mobile payment to improve user satisfaction and the penetration rate of the ETC channel.