Electric car owners, have you ever encountered such an embarrassing moment: when you are about to charge your car and let it come back to life, all of a sudden, the charging pile is like being magical, and it stops working. That's right, this is the legendary phenomenon of "jumping guns", so what causes the occurrence of "jumping guns"? Will it hurt your car? How to deal with this problem? Excellent green station for everyone to answer one by one:
First, let's demystify the "jump gun". The so-called "jumping gun" actually means that during the charging process, the plug of the charging pile automatically pops out for some reason, which may be caused by a variety of reasons:
1. Charging equipment failure: The charging pile or charging gun itself may malfunction, resulting in failure to charge normally.
2. The battery temperature is too high: when the battery temperature is too high, in order to protect the battery, the charging gun will be automatically disconnected.
3. Unsafe charging environment: If there are flammable materials near the charging pile or someone is dangerous to operate, in order to ensure safety, the charging gun will be disconnected.
4. Vehicle failure: The electrical system or charging interface of the vehicle may malfunction, resulting in the phenomenon of jumping guns.
To put it simply, the charging equipment is saying: "The current charging environment is no longer suitable for continuing to work, I have to take a forced break!" ”
Does "jumping guns" cause damage to your car? In fact, as long as it does not happen frequently, the occasional "jump shot" once or twice will not cause substantial damage to the car or battery. This is because today's electric vehicles are equipped with a complete battery management system, which can effectively protect the battery from overcharging or discharging. However, if the phenomenon of "jumping guns" occurs frequently, it is still recommended that you contact the after-sales service in time for inspection, after all, it is always good to prevent problems before they happen.
Let's talk about how to deal with it, if you encounter the problem of "jumping gun" when charging at the excellent green station, don't panic, just follow the steps below:
1. Stay calm: First of all, the owner should stay calm and not panic, jumping the gun does not necessarily mean that there is a serious problem with the vehicle or battery.
2. Check the charging equipment: check whether the charging pile and charging gun of the excellent green station are working normally, whether there is any damage or failure, if there is any problem, please contact the stationmaster in time or call the customer service of the green station **400-0575-586 for repair.
3. Check the status of the vehicle: check whether the battery and charging interface of the vehicle are clean and dry, if you find water stains and foreign objects, you can try to throw it out, if it still can't be solved, it is recommended to change the pile to try to charge, or contact the station administrator customer service staff.
4. Consult the car manufacturer: If the reason for the jump gun cannot be determined, the owner can consult the car manufacturer for help, and the customer service staff will give corresponding suggestions or solutions according to the specific situation.
5. Update software: Sometimes there may be bugs in the software system of the vehicle, resulting in the phenomenon of jumping guns, and the owner should pay attention to the software update information released by the manufacturer and upgrade it in time to solve potential problems.
6. Understand the warranty policy: most new energy vehicle manufacturers provide a certain warranty period, if the vehicle jumps due to non-human factors during the warranty period, the owner can apply for free maintenance.
In order to solve the problem of "jumping guns" that car owners may encounter during the charging process, Excellence Green Station has implemented a series of comprehensive measures. We are not only equipped with a professional maintenance team to carry out regular maintenance and inspection of charging piles, but also use intelligent charging technology to stabilize the output of current and voltage, with the help of intelligent control technology, we can effectively prevent the occurrence of "jumping guns". In addition, the station manager will continue to inspect the station to keep the environment clean and safe, and provide professional guidance and assistance to vehicle owners to ensure that they can use the charging station correctly and safely.
Finally, what Excellence Green Station wants to say is that although the "jumping gun" may bring some trouble to our charging process, as long as we master the correct handling method, it can be easily solved, if you encounter any problems or difficulties in the charging process, you can contact our customer service team at any time, we will solve the problem and provide assistance for you in a timely manner, so that you can enjoy a more high-quality and stable charging service experience.