In recent years, with the rapid development of the railway network and the increase in people's travel demand, the railway passenger traffic has increased year by year. However, with this comes the problem of rushing for train tickets, especially during peak periods such as the Spring Festival, when many people struggle to be able to buy train tickets home. Therefore, the railway department has launched self-service ticket vending machines to improve the efficiency and convenience of ticket purchase. Recently, 12306 responded that the success rate of self-service ticket machines is higher, which has aroused social concern and discussion.
12306 responded that the success rate of self-service ticket vending machines is higher, mainly due to the following reasons. First of all, the self-service ticket vending machine adopts advanced technology, which can update the ticket information in real time, avoiding the defects of manual operation that may occur in the traditional ticket purchase method. Secondly, the self-service ticket vending machine simplifies various procedures in the process of purchasing tickets, and users only need to follow the interface prompts to operate, and no longer need to wait in line, which greatly saves time. Third, self-service ticket vending machines operate faster than traditional ticket windows, reducing transaction time and improving the efficiency of ticket purchase.
After the news of the 12306 response was released, it aroused widespread concern and discussion in the society. On the one hand, many passengers have said that the self-service ticket vending machine is indeed more efficient in purchasing tickets, and using the self-service machine to purchase tickets can not only avoid waiting in line, but also be able to obtain train information earlier and arrange the itinerary in advance. On the other hand, there are also some passengers who have raised some doubts and questions about the self-service ticket vending machines. They believe that self-service ticket vending machines require users to have certain operational skills and Internet awareness, and some elderly people and rural passengers may not be comfortable with this new way, which may cause inconvenience. In addition, there are concerns that self-service ticket vending machines may malfunction and congestion during peak periods, making it more difficult to purchase tickets.
In response to passengers' concerns and questions, the railway authorities said that they will further improve the functions and services of self-service ticket vending machines to improve the user experience. They will be staffed at each station to provide on-site guidance and assistance, especially for some elderly people and passengers who are not familiar with the Internet, to give special assistance and services to ensure that they can purchase tickets smoothly. In addition, they also plan to increase the number of self-service ticket vending machines to ease the pressure of ticket purchase and improve the efficiency of ticket purchase.
With the positive response of the railway department and the active participation of passengers, the 12306 self-service ticket vending machine is bound to play an even more important role in the future. It not only provides passengers with a more efficient and convenient way to purchase tickets, but also saves manpower and resources for the railway department and improves service efficiency. It is believed that with the development and popularization of technology, self-service ticket vending machines will be more widely used in various fields in the future.