Innovative technology, intelligent service: LumaHotel self-service machinesLeading the digital transformation of the hospitality industry.
In recent years, the domestic hotel industry has ushered in a wave of reform, and digital technology products have entered a "bottleneck period" after more than ten years of rapid development, and it is difficult to achieve new breakthroughs in new scene innovation, function development, and process reengineering. Against this backdrop, hotel brands are eager for a complete digital solution and efficient smart tools to break the puzzle. As a well-known smart hotel digital operation expert in China, Luma Intelligent has created a variety of well-received hotel self-service machine products to continuously empower hotels.
Luma Hotel self-service machine "star" product
One of the application values of hotel self-service machines is that it can lower the threshold for hoteliers to use products. In the check-in process of a traditional hotel, in order to ensure the quality of service, it is necessary to conduct long-term professional training for hotel staff, which not only increases the cost of training, but also may affect the operational efficiency of the hotel. After the introduction of the self-service machine at Luma Hotel, the hotel does not need to conduct long-term professional training, and the staff only needs to receive a brief operation instruction to quickly master the use of the self-service machine, and can quickly let a hotel intern serve the guests. At the same time, the self-service machine of Luma Hotel only needs a one-time investment to work around the clock 7 24 hours a day, and can provide services to guests at any time.
The self-service machine of Luma Hotel is not only a simple self-service device, but also supported by a powerful digital solution, which opens up business data and reconstructs the operating system. Hotel managers have easier access to a variety of business data to better understand the hotel's operations and support decision-making. In order to facilitate users to better carry out marketing, service and management, the self-service machine of Luma Hotel adopts an interactive method similar to that of a smartphone. Users can complete various tasks through simple tapping, swiping, and other operations, without the need for specialized technical knowledge. This design lowers the barrier to entry, allowing more people to quickly get started and become proficient in using self-service machines, bringing more business opportunities and revenue to hotels.
Ruba embedded hotel self-service machine renderings display
In addition, the self-service kiosk of Luma Hotel can also help the hotel activate the private domain customer group and realize the closed loop of traffic. Hotel staff can unify the originally scattered traffic in WeCom by scanning the code and adding powder, forming a huge customer pool. Then, customers are centrally managed to better understand their needs and preferences, which lays a solid foundation for personalized service, improves member conversion rates, and brings a stable source of guests and revenue to the hotel.
To sum up, the self-service machine of Luma Hotel has become a powerful tool to break the dilemma of the hotel industry with its excellent performance and convenient operation experience. Whether it is from the perspective of reducing costs, improving efficiency or innovative marketing, the Luma Hotel self-service kiosk brings great business value to the hotel. In the future, we believe that Luma will continue to lead the development trend of smart hotels and provide efficient and intelligent digital operation solutions for more hotels.