Deer horsesHotel self-service machines: Make membership services and hotel management more accurate and personalized.
At present, digital hotel application tools have covered the entire life cycle of the hotel, and have performed very well in terms of guest acquisition efficiency, operation efficiency, and management efficiency, and the proportion of members is also better than that of traditional hotels. Among them, the hotel self-service machine is one of the core products. As a pioneer in the industry, Luma Intelligent has created a variety of hotel self-service machine products that have been well received by the industry, and has become a partner of many hotel brands.
Renderings of the self-service machine of the Luma Desk Hotel
In the past, hotels typically offered loyalty cards or points rewards to attract and retain customers. However, in today's market environment, the effectiveness of these measures is not obvious, and customers are becoming more sensitive to ** and offers. Secondly, how to transform the original guest rights into a more attractive "guide guest OTA praise" has also become a major problem. This requires hotels to constantly innovate and improve to meet the needs of their customers and increase customer satisfaction. The self-service kiosk at Ruma Hotel is equipped with a digital marketing solution and uses advanced biometric technology, which can immediately identify whether a guest is a member with a single swipe, so as to proceed to the next step and make the hotel's membership service more accurate.
At the same time, the Queer Horse Hotel self-service machine also has a specially designed interface for recommending members, so that guests can start the check-in process with just one click. It is worth mentioning that the self-service machine of Luma Hotel has also been deeply integrated with the WeChat mini program, so that customers can experience a sense of gain through personalized operation, new user benefits, repurchase benefits and other means. For example, the hotel can launch a link of scanning the "breakfast code" to receive breakfast, and guests can add WeChat or members through breakfast rights and interests to obtain more discounts and benefits. Not only does this streamline the process and improve the breakfast experience for guests, but it also increases the hotel's customer loyalty and revenue.
Renderings of the self-service machine of the Luma Vertical Hotel
On the road of digital management, the self-service machine of Luma Hotel has always been at the forefront, and through SOP visual management, it has achieved simple and easy-to-use and training-free, so that employees can quickly get started, reduce training costs, and improve service quality. In addition, the self-service machine of Luma Hotel also has a series of powerful functions, from reservation, check-in, renewal, and co-occupant management, to room change, departure, room card replacement, accounting management, and then to the integrated management of orders and rooms, all of which reflect its excellent performance and stable quality. This all-in-one management solution not only simplifies business processes, but also improves work efficiency.
In the future, the self-service machine of Luma Hotel will continue to exert its excellent performance and stable quality, bringing more business opportunities and competitive advantages to the hotel. We believe that under the guidance of Luma Intelligence, the hotel industry will become more convenient, efficient and intelligent.