NARI Group has built a digital and intelligent service platform for employees to help create harmonious labor relations
"Online Home" to achieve a win-win situation for all parties.
20 categories, 160 functional modules, 1 active userMore than 80,000 people, and the relevant modules have been used 90 million times. These figures are the results of the "My NARI" APP, a digital and intelligent service platform for employees of NARI Group. All this originated from the 2016 solicitation of proposals for employees to do practical things.
NARI Group is a scientific research unit directly under the State Grid, an IT enterprise in the field of energy, power and industrial control, with industries distributed in many provinces and cities across the country, and 1 employeeMore than 80,000 people. How to serve so many people well and make everyone's work and life more convenient and comfortable? At the beginning of 2016, at the proposal collection symposium of NARI Group's "Ten Practical Things for Employees", some employees put forward a proposal to build an online service platform. This suggestion was widely recognized by the whole group, and the project was quickly established and developed.
On December 18, 2016, the "My NARI" APP, a digital and intelligent service platform belonging to NARI people, was successfully launched. After more than 7 years of development, it has become a good assistant for the work and life of the majority of employees.
Build the app that employees need".
We have always been open to development, and you can put forward any ideas and suggestions. As long as it is feasible, we will develop it. Yu Jun, director of the operation monitoring center of NARI Group, introduced.
Don't look at what Yu Jun is saying now, in fact, the platform construction has not been easy along the way. Thinking of the "first version" of the "My NARI" APP, Yu Jun said with emotion: "At the end of 2016, when the platform was first launched, there were only a few simple functions such as 'service guide', 'notification announcement' and 'attendance punching'. We were also confused about what to do next. ”
My NARI app is one of the ten practical things that NARI Group did for employees in 2016, "building an online service platform", how to make this "newborn" grow up healthily? Not only is the operation monitoring center thinking, but also the NARI Group Trade Union Office is also worried.
During that time, we met almost every day to 'brainstorm': what kind of app to build? How to go about building? To what extent? Liu Xinxin of the trade union office of NARI Group recalled, "We have reached a consensus that it is to build the app that employees need." "The direction is clear, all that's left is to put it into action. The two departments distributed questionnaires together, invited employees to come to the forum, and one department to publicize, and collected the ...... of employees' needs everywhere
At that time, the "My NARI" app was fledgling and few people knew about it. The trade union of the group took the lead in setting up functions such as member membership, holiday condolences, and employee appeals to the "My NARI" APP to create an online "NARI Home", and entrusted the live broadcast of the "Brilliant NARI People" employee cultural achievements exhibition to the "My NARI" APP.
Half a month later, more than 4,000 employees broadcast the event live through the "My NARI" APP** to share the cultural ceremony with the audience, and the event was a complete success.
The event was successful, and the "My NARI" app was also popular. With the successful launch of "NARI Home", more and more employees have begun to install and use, more and more departments have participated in the construction of the service platform, and more and more new and good functions such as "human resources e-station", "smart taxation" and "marketing assistant" have been applied, which not only facilitates employees, but also improves the work efficiency of the department, and also promotes the overall development of the enterprise and achieves a "win-win situation for all parties".
The construction of the APP that employees need, this is the foundation of our platform, and it is also the vitality of the platform, and we will always adhere to it. Lu Yeqing, project manager of NARI Group's "My NARI" APP, appeared full of confidence.
Let the data run more and let the staff run less errands".
Hey, Sister Hui, I'll transfer you an employee appeal immediately, you remember to deal with it. "Put down**, Li Sicheng, administrator of the employee appeal service center of NARI Group, opened the "My NARI" APP, and transferred an employee appeal to the administrator of the logistics department in the "appeal management" module. After refreshing the application interface, he saw that there were no new tasks in the to-do work area, and he told reporters: "The employee just submitted an appeal to find the wrong department, and was returned to our employee appeal service center. ”
We started to build the employee appeal service center in 2019, when we only had ** and mailboxes, and often did not receive one or two appeals a month. But every time I go to the grassroots unit to investigate, I find that there are still a lot of various demands. Later, we tried to handle the employees' appeals without meeting or contacting. ”
At the end of 2021, the "Employee Appeals" module of the unified management platform for employee appeals jointly created by the Group's labor union and the operation monitoring center was officially launched in the "My NARI" APP, realizing the closed-loop management of "raising, seeing, checking, asking, handling and commenting" employee appeals. As of press time, more than 280 appeals have been received at the group level alone, with a 14-day completion rate of 100%, and the employee evaluation is very high.
In the NARI Group Employee Appeal Service Center, the reporter saw the "NARI Group Employee Appeal Management System", Li Sicheng introduced: "Our Appeal Service Center is the platform, each department is the organizer, and the management system shows the handling of all appeals, from the processing time to the employee evaluation, at a glance. This system not only facilitates employee inquiries and supervision, but also makes various departments 'full of pressure' and handles employees' demands in a timely manner. ”
Let the data run more and let the staff run less errands".In the early stage of the construction of the platform, we adhered to a concept - to be as convenient as possible for employees to use. All the data that can be called from the system will not be bothered by the employees to fill it in again; All the information that can be sorted out by the system is resolutely not to let the employees bother to calculate it again; All the links that can be completed in the system will not let the employees bother to run again. The person in charge of the trade union office of NARI Group said.
Wait a minute, I'll connect with the master."
Yang Zhanghui is a new employee in the engineering department of NARI Group's electronic control company for less than a year, and he has recently begun to independently go to the project site to debug the equipment. Before leaving, he found his master. The master told him that if he encountered a problem, he would solve it through the "My NARI" app.
When I first arrived at the scene, "Wait a minute, I'll connect with the master" became the most common sentence on Yang Zhanghui's lips. While the owners joked that he was "the best talent", they also felt that the all-round support platform for the project site independently developed by NARI Group greatly improved the speed and quality of on-site service through message dialogue, high-definition voice, remote telecommunications, shared editing and other technologies.
R&D cloud, on-site**, these two functions are really practical. Ding Hongcheng, deputy manager of the Central China Engineering Department of NARI Group Substation Company, was very excited when he talked about these two functions, "You don't know, a lot of our data can not be transmitted on the public network, and in the past, R&D engineers encountered problems at the commissioning site, and it was very difficult to communicate with the rear, which was time-consuming and laborious." Before the group trade union came to us for research, we put forward the idea of data sharing, but we didn't expect it to become a reality in half a year, which was even easier to use than we imagined. ”
"Serving enterprises and serving employees" are the two main lines of platform construction. NARI Group continues to expand the boundaries of the digital and intelligent service platform closely around the core business and employee services of the enterprise, continuously enriching office applications horizontally and deepening business applications vertically. In the process of promoting, pay attention to listening to the voice of the staff, respect the initiative of the staff, draw wisdom from the staff, so that the function setting can accurately hit the "sore spot", scratch the "itch", just "right", the service content and operation effect by the staff to test, truly make the majority of employees satisfied.
One generation is stronger than the next".
Answering questions and replying to posts are now my regular items on the shuttle bus every day, and I am also a certified expert in the 'Ruitao' community! Guo Fangfang, the legal department of NARI Group, showed off her golden "R" logo avatar to reporters.
The "Ruitao" community is a knowledge sharing and exchange platform created by NARI Group for employees in 2021. From the beginning of the "diving expert", to now give full play to their professional advantages to open up the "legal consultation" column of certified experts, online every day to answer questions, Guo Fangfang is happy. "On it, I can see the work experience and practical cases shared by various 'gods'. When you encounter difficulties, you can also ask questions above, and there are many people to reply every time, which is simply amazing. I heard that soon 'Xiaorui knows' that the artificial intelligence robot will be deeply integrated with the 'Ruitao' community, and the 'Ruitao' community will have a higher degree of intelligence. ”
The "Xiaorui Knows" artificial intelligence robot mentioned by Guo Fangfang is an intelligent, friendly and easy-to-use personal work secretary created by NARI Group in combination with the latest AI artificial intelligence technology for employees. It will be launched in 2023, and as of December 2023, the cumulative service on the mobile terminal of the "My NARI" app alone has exceeded 200,000 times, realizing one-stop check of personnel, units, knowledge and applications, greatly improving the work efficiency of employees and realizing intelligent office.
Whether it is the "Ruitao" community or "Xiaorui knows", it is a practical project for employees of NARI Group in recent years. As the "mother's family" of the "My NARI" APP, the trade union of NARI Group actively guides more departments to use digital and intelligent means to serve employees in the process of daily work and doing practical things for employees.
The participation of many departments and the application of many functions have strongly promoted the continuous upgrading and optimization of the "My NARI" APP. Since the construction of the platform, it has been completed "10 basic services ""20 self-service ""30 smart service" three iterations have been updated, realizing that the service platform is "stronger from generation to generation".
In "1In the "0 Basic Services" version, data display and simple query are the mainstay, such as notification announcements, address books, shuttle buses, etc., to achieve convenient viewing of service data. In "2In the "0 self-service" version, the big data analysis function is added, which has been widely used in project management, production and warehousing and other fields, which greatly improves the service efficiency of the platform. In "3In the "0 Smart Service" version, the concept of artificial intelligence and human-computer interaction is introduced, and functional modules such as "Xiaorui Know" 7 24-hour intelligent assistant and "Ruitao" community have been created, so that the platform can be more intelligent and meet the needs of employees when serving employees.
The enterprise cares about the employees, and the employees contribute to the enterprise. NARI Group serves the majority of employees with heart and affection, the corporate atmosphere is more harmonious, and the enthusiasm of employees is high, which has effectively promoted the high-quality development of the enterprise, and NARI Group has also been rated as a "National Demonstration Enterprise for the Creation of Harmonious Labor Relations" in 2022.
*: Worker** Reporter Wang Wei Correspondent Hao Zhenqiang.
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