First, understand the situation.
First of all, the family needs to know the details of the fall of the elderly. You can ask the medical staff in the nursing home about the specific situation at the time, including the cause, place, and time of the fall, as well as the physical condition and injury of the elderly. Families need to listen carefully to the medical staff's explanations and remain calm in order to better communicate with the care home.
2. Communicate with nursing homes.
After learning about the specifics, the family can communicate with the management or person in charge of the care home. When communicating, families need to express their concerns and concerns, and ask about the care home's handling and solutions to the problem. Family members need to pay attention to tone and wording, and avoid emotional or overly verbal expressions to maintain good communication and cooperation.
3. Negotiate a solution.
After communicating with the care home, the family and the care home need to work together to negotiate a solution. Solutions need to take into account the safety and health of the elderly, as well as the concerns and demands of the families. If the elderly are seriously injured and need further ** or observation, the nursing home should actively assist the family to contact the hospital or doctor to ensure that the elderly receive timely and effective **. If the injury of the elderly person is minor, the nursing home should take measures to strengthen safety management and care to prevent similar incidents from happening again. At the same time, families and care homes can work together to develop more specific care plans and safety measures to ensure the safety and health of the elderly.
4. Recording and follow-up.
To ensure that the solution is implemented effectively, the family can request a written record from the care home, including the fall, the solution, and the care plan, among other things. Family members need to regularly follow up and supervise the implementation of solutions, and identify and solve existing problems in a timely manner. If the solution does not meet the family's request, the family can seek legal assistance or file a complaint with the relevant authorities.
In short, communication and negotiation with nursing homes is an important part of solving the problem of falls for the elderly. Families need to understand the situation, communicate with the care home, negotiate solutions, and record and follow up on the implementation of the situation to ensure that the safety and health of the elderly are effectively guaranteed. At the same time, families and care homes need to maintain a good cooperative relationship to provide better care services for the elderly.