The years do not live, and the seasons flow. Bidding farewell to 2023, Xi'an Cool Dragon Group is about to turn around and enter a new 2024. Looking back on the year of 2023, the Group closely focused on the purpose of "helping smart highways and simple transportation life", adhered to the guidance of innovation-driven and the goal of service guarantee, worked hard and moved forward bravely, focused on the main responsibility and main business of ETC issuance, served the majority of society and took a better trip, and handed over a satisfactory answer sheet in the struggle to promote high-quality development.
OneWe will make every effort to promote the construction of the group and strengthen our corporate responsibility
Dare to take responsibility brave, good to take responsibility, deeply grasp the practice, people-centered development concept, Kukulong Group attaches great importance to corporate social responsibility, the group has always been adhering to the "technology first, service first, professional focus, continuous innovation" development concept, is committed to creating a change in the old system, inclusive human travel technology platform, the group will continue to promote enterprise management innovation, solid implementation of deepening reform and upgrading actions, the establishment of a business management and operation system covering 9 major industries, with user service as the main body, We will continue to promote high-quality development, promote high-efficiency governance, and create high-quality teams, and fully play the role of "vanguard" in accelerating the development of the smart transportation industry.
Looking back at 2023, the Group's business will continue to develop with high quality
The business structure trend of Kukulong Group has fully matured, and the ETC issuance business, ETC comprehensive fitting precision toll collection system, LiDAR vehicle detection system, dynamic weighing system, as well as road test smart base station and vehicle collaborative V2X technology continue to maintain high-quality development.
Cohesion and steady growth, the group's performance continued to improve
The total number of high-speed ETC issued by Kukulong Group throughout the year is about 1.8 million, and the total mileage of high-speed ETC vehicles nationwide is about 819.4 billion kilometers, the total toll cost of the expressway is about 5 billion yuan, the cumulative number of new platform users is about 2 million, and the total investment in system maintenance and technology research and development is nearly 60 million yuan.
We will continue to deepen win-win cooperation and lead the vigorous development of the smart transportation industry
Kukulong Group continues to expand its partnerships, successfully introduces a number of new partners, and innovates online distribution business channels. Through close cooperation with various enterprises, the Group has further strengthened its business layout and effectively increased the number of users of ETC issuance business. At present, the group has 53,218 channel providers, business in 186 cities across the country, and has set up 4,656 group contact points. In the future development, Kukulong Group will continue to uphold the concept of win-win cooperation, work together with more outstanding enterprises, and jointly promote the vigorous development of the intelligent transportation industry.
OneConsolidate business and provide comprehensive coverage of ETC services
In 2023, in the face of important challenges such as the growing travel demand of car owners and cyber security issues, Cool Dragon Group has always adhered to the purpose of service, closely paid attention to the travel needs of the public, continued to increase its efforts, and continuously improved its service quality.
1. Careful deployment to ensure orderly progress
In order to carry out the ETC issuance work accurately and efficiently, Kukulong Group has successively formulated the ETC precision issuance business plan and reward mechanism plan, further strengthened the organization and leadership, and accurately decomposed the issuance task.
The Group regularly organizes and carries out special seminars on ETC precise issuance, which is problem-oriented, analyzes the problems and difficulties existing in the ETC issuance process, and jointly discusses and formulates solutions to ensure high-quality ETC issuance.
2. Multiple measures and excellent service
Since 2023, the Group has vigorously carried out special actions to improve the ETC traffic capacity, focusing on ETC traffic, ETC parking, ETC refueling, and smart transportation systems in the field of smart parking lots, etc., to achieve deep integration with the existing networked charging system and ensure the safety, standardization and standards of the networked charging system.
In order to provide better services, the Group has set up offline service outlets in 31 provinces and municipalities across the country, and regularly carried out "flash outlets" activities to send various ETC services to units, communities, hospitals and shopping malls, so that the masses can run fewer errands, and innovatively launched the ETC online distribution model, from the perspective of users, breaking the time and space restrictions, realizing "online bidding, independent installation", and truly realizing the purpose of easy handling without leaving home.
Re-innovation, stable and effective
In the past year, the technical development team of Kukulong Group has successfully developed an ETC intelligent management service platform, which subverts the traditional personnel management model and realizes the online intelligent management of the whole process of ETC services. It mainly covers a number of intelligent management services such as high-speed traffic, refueling and car washing, intelligent driving, car monitoring, etc., and uses cutting-edge technologies such as data analysis modules, ECHARTS and Highcharts visual databases and GIS spatial analysis to accurately collect, analyze and mine massive data, so as to build a comprehensive, accurate and timely big data management and maintenance system to provide a more scientific and reliable basis for decision-makers.
Excellent training and promotion
In the year of 2023, the Group will actively carry out "online + offline" training activities to ensure that business personnel are proficient in the operation process of ETC-related software, analyze and find out the reasons, find the right focus, supervise and follow-up, negotiate solutions, strengthen their own service instincts, implement precise policies, and handle them efficiently. The group has set up an ETC after-sales service working group and designated a special person to be responsible for the operation to ensure that customers' feedback and questions are responded to in a timely manner, so that "all questions must be answered". Carefully record and give professional answers to common problems such as ETC card blacklist, recharge, installation and activation, cancellation, and information inquiry, and constantly stimulate the enthusiasm of drivers and passengers to use ETC with the service spirit of "being a person in advance, selling yourself first, and winning your heart first".
Work hard for the new era, and do not slack off to the future. Looking forward to 2024, Kukulong Group will take meeting the needs of the people as the starting point, take the continuous enhancement of user happiness as its own responsibility, and actively integrate into and lead the development of the smart transportation industry. Vigorously expand the application field of ETC, strengthen the network and data security protection mechanism, optimize and improve the ability and level of information services, and strive to create a new benchmark in the transportation industry with a better attitude, stricter standards and higher efficiency.