In life,You were happily going to work, but you were actually stepped on on a crowded bus, and the other party apologized politely, and you were still annoyed when you got off the bus. As soon as you enter the office, you see the boss's gloomy face, as if you heard thunder in the distance, and your colleagues are afraid to come out, so you immediately suppress it. Soon, I felt sick to my stomach, my memory was also poor, and I often lost words and made mistakes in my copying materials. After the leader left, he suddenly felt that the clouds were scattered and the sun rose. Suddenly, the bell rang, and the lover called you to ask you to listen to the ** meeting at night, and then eat, at this time you suddenly had bright eyes and a bright heart, refreshed, and the work momentum rose sharply, and the efficiency was greatly improved......
"The number one factor that influences our dominant system is our state of mind and our emotions at that time," Anthony said. I believe everyone has this experience, sometimes someone's words can make you cry; Sometimes someone's words can make you laughWhy is this so? It's just because you were in a different mood at the time.
Practice has shown that positive and satisfying results can only be achieved when people feel happy working together.
Further, if your superiors ignore your work performance or even find opportunities to criticize you, then you will feel more neglected and nervous, and many people will have a negative reaction of anger or withdrawal.
I remember that in the midsummer of 1980, the hospital where the author worked carried out voluntary labor to renovate the appearance of the hospital. All departments have sent doctors to participate in the labor. The staff of other departments are often changed, but the TCM department has always been continuously operated by myself. One day, Dean Wang asked for leave because he was the captain of the labor team at the time, and temporarily asked me to lead more than a dozen medical staff to work togetherand cement to repair the basketball court, it was August, and it was difficult to do it. Not to mention pushing sand and cement under the scorching sun, the angels in white have already sweated, and everyone asks to rest for a while before working, and they should rest once a day in the morning and afternoonSo I went with the bill and told everyone to take a 15-minute break. But within 5 minutes of everyone sitting down, Dean Wang came in a rage and shouted, "Why don't you do it?" Who let the break? Get up and do it! When I heard this, I immediately added fuel to the fire, and immediately retorted: "If you don't trust me, don't let me take care of things, since I am allowed to lead the work, I have the right to let everyone rest." Lenin said that if you don't rest, you won't work, so how can you know the hardships of labor if you don't do it? Dean Wang said, "You clean the core of the air hat and pour cold water!" I said angrily, "I'm not doing it yet!" See what you can do! I have no objection to voluntary labor, but it should also be changed, why should I continue to do it myself? Otherwise, let's go to the party committee to evaluate ......At that time, Dean Wang was so angry that his face was red and he was very embarrassed. In the afternoon, I went back to the TCM department for a visit.
Looking back now, although I was angry at the time, I later encountered many unexpected setbacks ...... at work
You may not be an office worker or a working girl at this time, and you don't need to look at your boss's face. However, even if you are a small business owner, private business owner or private entrepreneur, don't forget that your emotions also directly affect the morale of your employees, their morale, and even the success or failure of your business.
Some Confucian businessmen have noticed the cost of business in EQ. Talking about the cost-effectiveness of EQ is still a new concept in the business worldSome managers may find it difficult to accept. The study was completed in 1970, and today's business environment is no longer comparable to what it used to be, the rationality mindset is outdated, the luxury of the past, and the new competitive dynamics have made EQ an important factor for success in the workplace and market.
Harvard Business School psychologist Shashana Ruberfp said: "EnterpriseindustryThe world has undergone drastic changes in this century, and the emotional level has also changed accordingly. There was a long time when people who were heavily used in corporate management were good at manipulating others and familiar with the laws of jungle fighting, but by the 80s, under the dual pressures of internationalization and information technology, this rigid management structure had gradually collapsed. The law of the jungle symbolizes the past of the enterprise, and the interpersonal skills of the long-sleeved dance are the future of the enterprise. ”
If you lack the art of criticism, motivational skills, and often come into contact with subordinates and employees with bad feelings, even if you say aggrievedly, "I didn't deliberately give employees a look". YesHowever, because of your special status, people are already distant, and if the muscles on your face are not relaxed, then it will be daunting. Think about it, can a daunting leader get timely, accurate and valuable information feedback?
Maybe there is a person in your company or in your factory, although he has some professional talents, but he can't control his temper or doesn't care about the feelings of others, what kind of impact will it have on the whole group? Under the stimulation of various undesirable external factors, some employees who are depressed will weaken their memory, attention, learning, judgment, decision-making, etcAs one management consultant put it, "Stress dulls people." ”
In addition, applying the laws of emotional intelligence can also help us grasp the emotions of our colleagues or customers. Studies have shown that everyone is affected by intellectual, physical, and emotional cycles. If we understand the role and pattern of this emotional cycle, we will be able to be more tolerant and understanding. In the event of a dispute, it can tolerate and coordinate, avoid many conflicts in work and business, and reduce the direct and potential losses caused by emotional impulses to the enterprise.
Even if you are a leader, leadership is not the same as suppression, but the art of persuading and guiding everyone to work hard for a big goal. At this point, take a look at the biographies of Konosuke Matsushita, Taiwanese business gods Wang Yongqing, Li Ka-shing and other generation of business mastersIt will make us think deeply, so as to reflect on the importance of emotional intelligence in business management, and the role of emotional intelligence in a person's career should not be underestimated.
If you've read "The Autobiography of Iacocca," you'll be struck by the ups and downs of this great entrepreneur who is known for his reputation in the United States. Those shocking and resonating episodes still make me still excited ......
Iacocca isLast centuryHe started as a trainee engineer and worked for Ford for more than ten years to become the general manager. himThe performance is impressive, achieving the company's annual profit target of 1.8 billion US dollars, opening up world sales channels for the company, and becoming the father of the famous "Mustang" carHis annual salary at the time was as high as $1 million.
Return** discoloredWhen the time comes, the iron also shines. Suddenly, he was fired from the companyHis former friends have turned away from him, his wife is so angry that he has a heart attack, and his daughter scolds him for being incompetentHe was alone and became the loneliest man in the world.
The society was upset about him, and the American Party even beat him to help him take revenge or kill Ford, but he politely declinedHe said he would take revenge on Ford ...... with his success
He stubbornly endured to restrain his emotions, and he did not surrender to fate. Later heHired to Chrysler, he regained his strength, and with his intelligence, determination, and fighting spirit, he saved a company that was on the verge of collapse, recalled thousands of blue-collar workers who had been laid off, seized markets that were supposed to belong to Ford Motor Company, and in 1984, the company earned $2.4 billion in profits—more than in the previous 60 years combined!
If he had taken revenge with hatred at the beginning, the result would only be a defeat for both sides, and there would have been no greater glory in the future.
Emotional intelligence is not only manifested in controlling and regulating one's own emotions, but also in today's increasingly developed material and contemporary era of advocating spiritual civilization, the ability to love is a topic that cannot be ignored.