"3 2* (3 districts and 2 rows), pregnant, 14 o'clock, K7053" "5 3* (5 districts and 3 rows), elderly, hypertension" ......On February 12, the third day of the Lunar New Year, in the waiting room of Harbin East Railway Station, Liu Huiling, a passenger transport attendant, walked and stopped, bent down from time to time, and recorded some information in the notebook. The palm-sized little book was turned over a little "rough", but it was Liu Huiling's most powerful "assistant".
Liu Huiling registers key passenger boarding information Photo by Zhao Zhibo.
44-year-old Liu Huiling is the passenger attendant of Harbin East Railway Station of China Railway Harbin Bureau Group, Harbin East Railway Station where she works is a first-class station under the management of Harbin Bureau Group Company, with an average of 45 pairs of general-speed passenger trains per day, radiating Heihe, Wuchang, Wuyiling, Longzhen and other stations. Entering the Spring Festival, the province's migrant workers return to their hometowns, visit relatives and seek medical treatment of the passenger flow concentrated, Harbin East Railway Station has to receive nearly 10,000 passengers on average every day, in order to better serve the passengers, Liu Huiling prepared a small book, used to register the waiting location and precautions of key passengers, to facilitate key care.
Tourists see a lot of doctors, generally older, hearing, mobility is not good, some do not have family accompaniment, when the flow of passengers is large, these elderly passengers are easy to have problems. Liu Huiling said that in the afternoon, the vehicles were more concentrated, the ticket inspection tasks were one after another, and there were many people.
Liu Huiling escorted key passengers to board the train Photo by Zhao Zhibo.
Sister Liu's little book is like a 'book from heaven', and ordinary people can't understand it. Liu Huiling's small notebook is densely filled with key passenger information, wheelchair stretcher equipment, which train has a large passenger flow, which turnstile is out of ......In order to save time, Liu Huiling researched some alternative symbols, words, numbers, and symbols strung together the location and characteristics of key passengers, and also strung together Liu Huiling's "service map".
Wang Jingyou, 74, pick up at the passenger station with a wheelchair, send K7031". At 17:30, Liu Huiling, who had just finished checking the information of the late train and the number of passengers waiting for the bus, habitually looked through her small notebook. She hurriedly took out the walkie-talkie to contact and prepare a wheelchair to pick up the bus station, and after taking Uncle Wang to the waiting room and settling down the seat, Liu Huiling took out a small notebook and typed a check mark behind Uncle Wang's message.
Liu Huiling at work Photo by Zhao Zhibo.
In addition to the small book that registers key passenger information, Liu Huiling will also carry some commonly used emergency medicines with her after entering the Spring Festival. "Diseases such as heart disease, asthma, and high blood pressure, once the onset of the disease is more urgent, although the station is equipped with a medicine box, but it will definitely take some time to pick it up temporarily, and if you carry it, you can buy more time. "As long as she is on duty, Liu Huiling's ** pocket is always stuffed.
At 19:30, according to the time recorded in the book, Liu Huiling sent a blind passenger to the K4043 train. Turning around, she tightened the collar of her coat, rubbed her small notebook, and walked briskly towards the waiting room to ......
Guangming **Quan**Reporter Zhang Shiying, correspondent Zheng Wei, Sang Yueying)
Guangming **Quan**Reporter Zhang Shiying, correspondent Zheng Wei, Sang Yueying)
Editor-in-charge: Xing Yanyan.
Editor: Sun Dai.