"My car of more than 1 million yuan was hit while doing maintenance in the 4S store, and the store only provided free maintenance twice, which was too bullying. Recently, Mr. Hu, who works in Changsha, told reporters that last year he sent his Porsche car to the Porsche Centre in Hexi, Changsha, and then the rear tailgate was knocked out of the dent. "The car dealer's assessment of the damage is about 5 to 100,000 yuan. ”
On January 30, Guo Yuliang, the marketing manager of the center, said after reflecting the situation to the team that Mr. Hu's car was hit was indeed a company problem, and after expressing his apology, Guo Yuliang said that there is no way to meet Mr. Hu's request for "compensation of 50,000 yuan in cash" now, but he can send Mr. Hu two free maintenance, and he can also let the store ** this car and not count the two scratches this time. Mr. Hu said that he will continue to communicate and negotiate with the store.
Complaint: The million-dollar Porsche was hit during maintenance, the rear tailgate was dented, and the man was worried about the obstacles.
Mr. Hu, a native of Hunan, used to work in Changzhou all year round. A few years ago, he spent more than 1.4 million yuan to buy a Porsche. In the second half of 2023, he will return to Changsha to work. On October 22, Mr. Hu went to Porsche Centre in Hexi, Changsha to have his car serviced.
At about 3 p.m. that day, I received a staff member** saying that my car had been hit. At first, Mr. Hu thought that the car had been hit outside, "but after I went, I learned that the car had been hit inside the workshop during maintenance." In the ** shown by Mr. Hu, the reporter saw that the rear tailgate of the Porsche had a dent, and then it was treated with sheet metal.
I think it's a matter of internal management. Mr. Hu told reporters that after the accident, he has been negotiating with the 4S store. "After negotiating for more than ten days, I didn't deal with it, and then I compromised and let the 4S shop repair the car first. After waiting for three months, the reply given by the store was that it would send me two free repairs and maintenance. Mr. Hu did not agree to the plan, "I paid for maintenance in your 4S shop, and you also hit my car, so I can't enjoy free services anymore." ”
Mr. Hu was worried that after the Porsche was hit, he also assessed it against the car market, "Each car dealership has a different assessment of the damage, about 5 to 100,000 yuan." ”
Response: If the cash compensation request cannot be met for the time being, the store can ** the vehicle, and the two parties will continue to negotiate.
On January 30, the reporter and Mr. Hu came to the Porsche Centre in Changsha Hexi. "A colleague has misoperated, but it must have been due to carelessness, even if it is an accident, it will not be deliberate. Guo Yuliang, the marketing manager of the center, apologized to Mr. Hu, "This is indeed our own company's reason, we will not shirk our responsibility, I will convey your appeal to our team, and then give you positive feedback." ”
I asked about this car, if I sell it now, there may be a loss of 50,000 yuan to 100,000 yuan, and I can only make my claim and compensate 50,000 yuan in cash. Mr. Hu said.
As for the retention rate, I will report it to my leaders. Guo Yuliang said that as for whether the loss can be given, and how much can be given, she will reply to Mr. Hu as soon as possible. "If it comes to the question of the value retention rate of the car, we also collect the car ourselves, we can also give your car a free evaluation, and even you can give it to us, this is the follow-up words. ”
Guo Yuliang then gave feedback to the team. After a few moments, she replied again. "Based on Mr. Hu's demand for '50,000 yuan in cash', we have no way to meet it now. We can still send Mr. Hu for two repairs and maintenance, including if ** this car, we will not count the two scratches this time. If Mr. Hu is still not satisfied with this solution, we will still actively communicate with you to achieve mutual satisfaction. Guo Yuliang said.
Mr. Hu said that he will continue to communicate and negotiate with the store in the future.
*: Xiaoxiang Morning News.