Nanchang West Railway Station waiting hall.
The Spring Festival touches people's hearts, and going home for reunion during the New Year is the constant theme. Since the Spring Festival on January 26, people who have returned to their hometowns have embarked on their way home, they come from all over the world, engaged in different jobs, but because of that longing for their hometown, they are going to the same journey. In the past few days, the reporters of this newspaper have gone to major transportation hubs such as railway stations and airports to visit the situation of passengers on the spot and understand the heart-warming stories behind them.
Shot 1:
Nanchang East Railway Station
Travel in an orderly manner Travelers return to their hearts like arrows
Nanchang East Railway Station waiting hall.
On the morning of February 6, the crowds inside and outside Nanchang East Railway Station were surging and lively, passengers wore masks, pushed suitcases, and showed their ID cards in turn according to the guidance of the station staff, passed the security check, and walked into the waiting hall to wait for the arrival of the train. In the waiting hall, the reporter noticed that many passengers took advantage of the interval between waiting for the bus to rest on the seats, and some passengers were talking to their relatives on the other end, and everyone's faces were filled with the joy of going home.
Wang Lan, who works in Nanchang, stood by the floor-to-ceiling window of the waiting hall with her 9-month-old daughter in her arms** The next group photo was sent to her lover Zhang Lidong. Soon, they are about to leave for their hometown in Huizhou, Guangdong. "The child's father had already driven back a few days ago, and I was worried that the child would get motion sickness on the way, so I chose to take the high-speed train back. My daughter Wenwen was born in Nanchang, and during this time I was taken care of by my lover and me. Talking about going home, Wang Lan was overjoyed, and her heart was like an arrow.
Passengers should note that the G1424 train from Ganzhou West to Nanjing South is now open for ticket check-in ......At 10:23, the 2A and 3A ticket gates were lined up like a dragon, and after the radio prompt of "start ticket inspection" sounded in the waiting room, passengers picked up their luggage, placed their ID cards on the turnstile and entered the station in an orderly manner, and walked all the way to the platform along the signs.
Zhang Meiqin, 37 years old this year, is a first-class customer service, and has not returned to her hometown in Huzhou, Zhejiang Province for work reasons in the past few years. Last year, when she learned the news that Nanchang East Railway Station was about to operate, she asked the company for annual leave early and bought a ticket back on her mobile phone, looking forward to reuniting with her family as soon as possible. She told reporters that the opening of the G1424 train has shortened the time for her to return to her hometown, and it will be more convenient to visit scenic spots such as Jingdezhen, Huangshan, Qiandao Lake and Hangzhou in the future.
Among the passengers entering and leaving Nanchang East Railway Station, the reporter met a group of tourists who came to Nanchang for food and red culture. Wang Miao from Hangzhou told reporters that she learned on the Internet that during the Spring Festival this year, many cultural and tourism activities will be held in various scenic spots in Nanchang, so she bought tickets in advance and brought her family to Nanchang for the New Year.
Upgrade facilities and equipment to improve service quality
In order to ensure the safety and orderliness of the Spring Festival transportation work, Nanchang East Railway Station has comprehensively upgraded its facilities and equipment, continuously improved service quality, and provided passengers with a more comfortable and warm experience.
Standing in front of the handwashing table in the toilet in the waiting hall, passenger Chen Xiaomiao was pleasantly surprised to find that as soon as the faucet was turned on, the warm and cold water gushed out, "You can also use hot water to wash your hands in winter, and this service detail at Nanchang East Station is very heartwarming." ”
In addition to ensuring that passengers have hot water for their hands, Nanchang East Railway Station has also designed 576 waiting seats with charging functions and various types of data cable interfaces in the waiting hall to provide free charging services for long-distance passengers, and placed key passenger waiting seats next to each ticket gate and around the service desk. "I didn't expect the waiting chair to have a charging function, as long as the mobile phone power cord is plugged into the USB port of the seat, you can charge the mobile phone, which is really convenient for people who go out to travel. Zhang Qian, a passenger who was waiting for a transfer to Jingdezhen, praised the service measure.
According to reports, this year is the first Spring Festival since the opening of Nanchang East Railway Station, and a number of intelligent devices have also appeared at the station to escort passengers to travel safely and conveniently. Che Qi, the stationmaster on duty at Nanchang East Station, told reporters that the station's intelligent platform can estimate and monitor the passenger flow density in the station, and actively identify unsafe factors such as passengers crossing the safety line and escalators on the platform, and automatically broadcast reminders; Passengers can quickly sit down through the train number, carriage number and other information displayed on the digital display screen on the platform floor; The toilet in the elevated waiting room adopts an intelligent toilet guidance system, which can intuitively see the use status of the toilet, and this system can also monitor and display the environmental data of the toilet.
In addition, the reporter also learned that during the Spring Festival, Nanchang East Railway Station recruited more than 300 young volunteers to strengthen on-site assistance and guidance at key locations such as the entrance to the station, waiting room, service desk, and elevator entrance, and provide warm-hearted volunteer services such as inquiry and guidance, ticketing assistance, order maintenance, and luggage handling for the majority of passengers.
Shot 2:
Tracing the Hero City and tasting the charm of the Internet celebrity Nanchang
As Nanchang has entered the "Internet celebrity" city, tourists who come to Nanchang and the surrounding areas for tourism are also "hidden" in the Spring Festival army.
Jiang Yuling, who came to Nanchang from Wuhan, Hubei Province, said: "This trip has changed my perception of Jiangxi, and the cityscape on both sides of the Ganjiang River has made me feel the charm of Nanchang. The best thing for us to experience is the convenient transportation of Nanchang, several major attractions are near the subway line, and the Nanchang subway network also connects Nanchang's special delicacies. Jiang Yuling's words were full of satisfaction and aftertaste of the journey in Nanchang.
My favorite attraction was the Jiangxi Provincial Museum, but unfortunately, due to the schedule, I didn't have time to go to the Han Dynasty Haiyang Marquis National Archaeological Site Park to see the special collection. However, the Jiangxi Provincial Museum's rich collection of cultural relics and diverse thematic exhibitions make us feel the similarity and diversity of cultures in the central region. In particular, I was very impressed by the theme exhibition of 'Jiangxi Revolutionary History Exhibition'. From the outbreak of the Nanchang Uprising to the establishment of the Jinggangshan Revolutionary Base Area, and then to the starting point of the Long March, these stories all happened in the land of Jiangxi, and I truly felt the great dedication of the people in the old area. Jiang Yuling said, "This tour happened to meet the Spring Festival, the Spring Festival is coming, I wish Nanchang and Jiangxi, and the development is getting better and better!" ”
In the waiting hall of Nanchang West Railway Station, the crowd is bustling, the festive atmosphere permeates every corner, and the major shops in the station have also seized the opportunity of the festival to launch a variety of ** activities.
As a local specialty of Nanchang, lo-mei sauce duck is deeply loved by people for its unique flavor and portable characteristics. "In order to welcome the Chinese New Year, we have specially launched a buy 3 get 1 free promotion and prepared exquisite gift box products. We expect a significant increase in turnover during the Chinese New Year period. Wang Chengyuan, the person in charge of the Huangshanghuang Nanchang West Station store, said.
Whether it is a local in Nanchang or a tourist from afar, before leaving Nanchang, you can't help but bring some Nanchang specialties to bring the good impression of Nanchang back to your hometown and share it with your relatives and friends. "Since my wife and I went to work in Hangzhou in 2010, every year when I go back to Nanchang, I will bring Nanchang specialties as gifts. In particular, this sauce duck can not only relieve nostalgia, but also allow my Hangzhou friends to taste the authentic Nanchang flavor. Wu Ming said with a smile.
Make every effort to ensure that passengers like to go home
On the morning of February 6, the meeting point in the north square of Nanchang West Railway Station was very lively. All units of the station have set up a stage to send passengers a journey schedule, heart-warming ginger soup, and carried out traditional cultural activities such as pulling paper dragons. In addition, the staff also promoted anti-fraud knowledge to passengers, so that passengers could enhance their safety awareness in a joyful way. Ms. Li, a passenger, was full of praise for this: "Taking the high-speed train at Nanchang West Railway Station, you can feel the warm atmosphere of traditional Chinese culture, and you can also increase the knowledge of anti-wire fraud, which is very good." ”
In order to ensure the safe and orderly travel of passengers, Nanchang West Railway Station has taken active actions to ensure the Spring Festival transportation in an all-round way. Zhao Yong, deputy director of the comprehensive service center of Nanchang West Railway Station, said.
In order to cope with complex weather changes, Nanchang West Railway Station has formulated an emergency response plan in advance, and carried out special training for complex weather such as rain and snow, strong winds, and low visibility to ensure that the staff has the professional knowledge and skills to deal with emergencies. Prevent small probability events with high probability thinking, check key areas of the station, refine equipment maintenance work, carry out comprehensive inspections of outdoor components, power supply systems and equipment rooms, etc., and strive to minimize the impact of complex weather.
In order to ensure the intact use of the facilities and equipment of the station during the Spring Festival, Nanchang West Railway Station Real Estate Company checked and filled in the gaps in the operation of the facilities and equipment. In view of the increase in the number of trains at night, the maintenance technology department carried out a comprehensive inspection and adjustment of the station's lighting system. In addition, 25 fast charging piles have been added to meet the charging needs of new energy vehicle owners. As the forefront of direct service for passengers, the Red Station is also fully prepared to deal with a large number of passengers, with special services such as emergency medicines, travel route guidance, wheelchairs, luggage trolleys, love**, free mobile phone charging, and hot water**. The WeChat platform of Nanchang West Railway Station Real Estate Company has launched the function of appointment service to deliver the station, providing customized services for passengers with special needs, and warming the passengers' way home with a number of service measures.
Shot Three:
Nanchang Changbei International Airport
The number of passengers is higher and the number of luggage is less
Nanchang Changbei International Airport waiting hall.
In recent years, the number of passengers has increased, but the luggage has decreased significantly. A lot of people just have a box and a backpack. Guo Lan said that after the New Year, the flow of returning tourists gradually increased.
Guo Lan is a security screener at Nanchang Changbei International Airport, in charge of personal screening at the passenger lane. "In the past, passengers used to travel in large bags and small bags, but now they basically carry some items to be used during the trip, and at most they bring something that they have just bought from the airport store. This year is Guo Lan's fifth Spring Festival at the airport.
You have everything at home, just bring some clothes and a computer back. Outside the passenger channel, Liu Guangming, a passenger who traveled lightly, told reporters that in previous years, he bought some Nanchang specialties offline to go home, but this year, through online shopping, Nanchang specialties arrived home earlier than him.
Entering the departure hall, many passengers sit or stand, waiting to board the plane home.
After working outside the home for a year, I definitely want to get home early. I picked up a lot of Nanchang specialty foods in the supermarket to give to my family, and these gifts have been packed and sent home through logistics. Traveler Lu Qihong, a native of Shandong, told reporters that his family was very happy to receive the gift, and that the other person had not yet arrived home, and the gift had already been enjoyed by his family, and said that he had bought less.
During the interview, the reporter met Xie Hui, the operator who was mainly responsible for the security check of the checked luggage. As soon as the X-ray images of each piece of luggage were transmitted to Xie Hui from the online computer in the check-in area, he immediately checked the luggage to see if it was carrying contraband.
Xie Hui, who has been a pilot operator for 14 years, has seen the changes in the security inspection machine for decades. "Former travellers bring everything. In the early days, there were many clothes, and later there were some local products such as liquor, sake lees, and tofu, and now there are more electronic products such as computers and cameras. Xie Hui said that the change in luggage reflects that people's living conditions are getting better and better, there are more shopping channels, and people's thinking has also changed.
In order to provide a beautiful travel experience for inbound and outbound passengers, Nanchang Changbei International Airport provides passengers with a series of heart-warming services such as "Gan Yuefei" first-time passenger guidance service and group passenger reservation, "Chang (Chang) Express" and "Unaccompanied Children" during this year's Spring Festival. At the same time, the special passenger service center will be opened to provide waiting and rest places for unaccompanied children, the elderly and passengers with reduced mobility, and warm every minute of every passenger with sincere and warm service.