Changsha Evening News, Changsha, February 22 (Correspondent Tan Jingya) In recent years, China CITIC Bank has always adhered to the original mission of "finance for the people", continued to do a good job in people's livelihood with heart and affection, focused on the service experience of elderly customers, and constantly focused on the "urgency, difficulty and longing" of the silver-haired elderly, continued to improve the sense of gain and happiness of the elderly customers, and demonstrated the financial temperature with warm and intimate services for the elderly.
Warm-hearted and affectionate for customers, attentive service and practical work. On the eve of the Spring Festival, the land of Sanxiang was snowing heavily, and an old man over seventy years old held an umbrella and staggered into the business hall of the Hongqi District Branch of China CITIC Bank. The lobby guide immediately stepped forward to take the umbrella, helped the old man into the hall, and asked the old man what business he needed to handle. The old man's mouth was not very clear, his expression was relatively vague, he held a bank card in his hand, and asked the teller anxiously: "I have 8,000 yuan to transfer out urgently, but I can't transfer it out, what can I do?" The lobby guide comforted the old man's emotions with words, guided the old man to the rest area, and handed him a glass of warm water and said, "Grandpa, don't worry, take a rest first, if there is anything you need our help with, say slowly." ”
After confirming that the payee is the customer and the remittance demand is urgent, the teller patiently guides the customer to call the customer service of the beneficiary bank to ask the name of the opening bank, and assists the customer to carefully check the amount of the remittance application, the receiving account number and other key information in the process of business handling. After receiving the payment smoothly, the old man breathed a sigh of relief, shook the teller's hand and thanked him again and again, and sighed: "The service of China CITIC Bank is really heartwarming!" On the spot, he gave the ink treasure he wrote to the counter of the Hongqi District Branch. There is still heavy snow outside the window, and in the business hall at this time, the temperature of the words "Huifeng and Chang" warms everyone's heart.
The heart is close to the mulberry elm night, and the warm sunset is red. China CITIC Bank Changsha Branch will always adhere to the service concept of "Let Wealth Have Temperature", actively practice social responsibility, take the lead in creating a social atmosphere of respecting, loving and helping the elderly, and convey CITIC's "temperature" with practical actions, so as to hold up a more beautiful "sunset red" in Sanxiang and Sishui.