On February 27, according to the Orange Persimmon Interactive report of the Metropolis Express, Mr. Li, an e-commerce seller in Zhejiang, drove thousands of miles to Huainan City, Anhui Province to seek justice because the buyer refunded and did not return three pairs of earrings of ten yuan. After Xiao Qi bought the earrings, he felt that the quality was not good, and applied for a "refund only" without returning them, which caused a dispute.
Mr. Li wanted Xiao Qi to return the goods, but received no response. Mr. Lee decided to sue in court, but the judge pointed out that he could not sue in his own name, but in the name of a company.
Due to the long distance and reluctance to mediate online, Mr. Li encountered difficulties. In court, he expressed his dissatisfaction with the "white prostitution" behavior. "Judge, I came from Yiwu and drove for almost eight hours, just to seek justice, it is not easy for us to open a store and do business, she is clearly doing this to see that our business is easy to bully, I must ask for an explanation. Mr. Li said.
Xiao Qi explained the reason for the refund, pointing out that the customer service did not reply in time, resulting in a misunderstanding. The judge persuaded both parties and reminded the merchant of the difficulty and the consumer's feelings. In the end, Xiao Qi took the initiative to return the earrings, and the two parties apologized and reconciled.
Through the mediation of the judge, both parties untied their hearts and realized their respective problems. Eventually, the two parties reconciled and resolved the dispute.
This incident tells us that understanding, communication and tolerance can resolve conflicts, and that businesses and consumers should be considerate of each other, avoid small things causing big disputes, and maintain good business relationships. We hope that both sides will take this experience as an experience and jointly promote a good e-commerce consumption environment.