People's Daily Online, Beijing, February 1 (Li Yuan, Dong Tong, Cao Miao) "Thank you for the 'People's Complaint' platform! After the intervention of the platform, the attitude of merchants has improved significantly, and they have taken the initiative to return to understand the situation, which has greatly increased our confidence. When the money hit the account, my heart was full of gratitude, thanks to the appeal window given by the platform. Mr. Ma from Weishan County, Jining City, Shandong Province sighed.
Some time ago, Mr. Ma's family encountered an annoyance: the 7-year-old child in the family wanted to reward the anchor during the live broadcast on a short **platform**, and then used the parent's mobile phone to start recharging. The child recharged several times, and the total amount reached 95,379 yuan.
We have provided evidence in many ways to prove that the child misoperated the recharge consumption, but the platform has not accepted it and rejected the refund application many times. Subsequently, after Mr. Ma inquired about similar cases through the Internet, he chose to seek help from the "People's Complaint" platform of People's Daily Online, and finally recovered all the losses.
The delivery of the new car was postponed for 7 months, and the car company coordinated to complete the delivery; If a high handling fee is deducted for canceling a ticket, the refund will be made after verification by the Internet travel platform; Minors mistakenly consume online games, and the game platform refunds more than 40,000 yuan; **The course application for a refund is fruitless, and the e-commerce platform urges the merchant to refund the fee; If the ticket for the same show is different**, the ticket seller will ...... refundComplaints in various consumer fields including the above-mentioned typical cases have been effectively resolved through the "People's Complaints" platform, and consumers have achieved efficient rights protection.
As a consumer online complaint and rights protection service platform focused on building by People's Daily Online, "People's Complaints" has become an "important bridge" for communication between consumers, businesses and enterprises since its launch. By optimizing the page function for many times, upgrading the intelligent processing system, and innovating the service modes such as submitting complaints, tracking the progress of complaints, and satisfaction evaluation, the platform continues to meet the needs of consumers for personalized complaint handling services, and helps settled enterprises to timely investigate public opinion risks and solve problems in the bud.
We will continue to uphold the customer-centric concept, take consumer needs as the development direction, continue to improve our service capabilities, and bring consumers a high-quality and efficient service experience. Recently, Lenovo Group has entered the "People's Complaints" platform and promised that it is willing to work together with all parties to actively safeguard the legitimate rights and interests of consumers.
More than 20 companies, including Ping An of China, Denza Automobile, Yangwang Automobile, Formula Leopard Automobile, Sophia, Oppai, Xiaomi Youpin, Ecovacs Robotics, Fat Brothers, Pucheng Dairy, and Four Seasons Muge, have also recently settled in the "People's Complaints" platform, covering many hot consumer fields such as 3C, automobiles, insurance, home improvement, food, medical beauty, tourism, and real estate.
We will accept public supervision on the 'People's Complaints' platform, actively protect the rights and interests of consumers, and ensure that we provide safe, reliable and professional medical beauty services for every customer. The settled company, Shanghai Seoul Lige, said that it will continue to improve the construction of the integrity system and win the trust and support of consumers through standardized operation and other measures.
Ping An said that the company will continue to provide customers with more comprehensive financial and medical and health services based on and focus on the needs of financial consumers, protect a happy and beautiful life for thousands of families, and contribute to the creation of a harmonious and stable consumption environment.
Up to now, the number of complaints on the "People's Complaints" platform has increased by 25 per year on average6%, the average annual growth rate of enterprise settlement is 42%, and the quality and efficiency of enterprise processing and user satisfaction continue to improve.
Sun Yi, a professor at the School of Economics and Management of the University of Chinese Academy of Sciences, pointed out that the "people's complaints" platform has promoted the transformation of a single regulatory model led by the first to a multi-governance model of first-class leadership, social participation, supervision, and enterprise self-discipline in view of the regulatory gaps in the new form of consumption, and innovated the market supervision model. Through the in-depth integration and extensive use of emerging technologies such as artificial intelligence, and the setting up of various processing methods such as "enterprise reply" and "news clues", the platform has improved the complaint handling process, enhanced the user experience, optimized the efficiency of market supervision, and improved the ability of market supervision.
The people's complaint reflects the innovative concept of standardizing the new economy with new governance, and achieves a balance between vitality and standardization, innovation and supervision through three major measures: model innovation, capacity improvement and efficiency optimization, which provides an important guarantee for further releasing consumption potential, stimulating consumption vitality and improving consumption quality. Sun Yi said.
A healthy and stable consumption environment is an important engine to ensure the continuous growth of consumption. This year is the "Year of Consumption Promotion" established by the Ministry of Commerce, and the "People's Complaints" platform will continue to focus on the categories of rights protection with blockages and difficulties and the new problems emerging in new forms and models of consumption, and unite all parties to take a multi-pronged approach to innovate supervision methods and methods, and work together to promote solutions. We look forward to more enterprises entering the platform and working together to promote consumption fairness and build assured consumption.
Editors: Cao Miao, Gao Lei).