February ** Dynamic Incentive Plan On the afternoon of the thirtieth day of the Chinese New Year's Eve, a fan came to me to complain:
Every holiday, the outlets are always overcrowded, half a day I see all the world, the hall is full of people, impatient customers will always use various ways to refresh his sense of existence, many people in the opinion book suggested to increase the tellers, but also said that the customer's time is not time? Actually, I quite agree, but I'm really powerless."
Really fully understand his mentality. Generally, there are more customers who withdraw money and exchange new money in Chinese New Year's Eve, and they are all in a hurry.
However, the steps of the teller operating system are still indispensable, and it is always hard to check the customer's flow to see if there is any problem, whether there is a judicial freeze, whether there is any abnormality, whether there is any accident in the system, ask the customer about the use of funds, and then logically take a meal from the customer, and finally withdraw money from the customer; However, whenever a customer suggests an increase in the number of tellers, the only measures that leaders can implement are to urge tellers to speed up the processing of business, reduce the time spent eating, and prohibit the lunch break that should be there.
I was 16 years old when I was a teller, and it was true that I couldn't go to the toilet and eat lunch when I was busy, but not all the time, because the teller was full. Now it has indeed changed, there are never enough tellers, it is difficult to see all the bank counters open, and most branches have only one person.
Perhaps, they themselves have fewer tellers, and they don't want to recruit full tellers to reduce costs and increase efficiency; Perhaps, a teller who is not at the counter is opening a card somewhere in the city; Perhaps, in order to maximize the benefits of personnel, the leader sent the tellers he thought were redundant to a certain place to sweep the streets and expand out, after all, most of the customers who can go to the high cabinet are not the target customers of the bank.
The measures of the bank leader are always so incredible, no matter what problems the customer encounters, how to do it is obvious, he can always find another way, find a non-mainstream solution, just like a horse stuck in the quagmire and unable to move forward, the obvious solution is to add horses or human carts, and then solve the problem of not being able to move forward, but he just wants to call a few people to get on the car and wave the whip together.
It's hard to believe that this is really the case with banks now.
If you are a grassroots employee, not only your direct leader will often whip you up, but your leader will not be idle, how high the level is, you will have to be under several commands, completely will not care about your ability and energy, the final result is natural: "horses ** and die, they will change a batch of new horses".
I also remembered that a fan is a banker with 20 years of experience, she said that her age can only be insisted on, but whenever I check the contacts of college students in the past on the intranet, I will find that more than half of them are gone, and the bank's personnel liquidity is about to catch up with the speed of capital flow, which turns out that this is the true meaning of bank liquidity.
I saw a post on the Internet, I don't know if it's an employee of a bookstore, saying that he wanted to run in the third quarter of last year, and he has survived until now for the year-end bonus, hehe, guess what? There is no year-end bonus!! Hahahahaha.
Another one was even worse, because he was recorded as a major demerit because of the loan problem, the public institution canceled the admission, and the hard work and hard work day and night came to naught.
When the meeting is held, the leader always says: "If you don't do it, some people rush to do it";
When I resigned, the leader always said: "Without this job, how will you live in the future, what should you do if your parents are sick and you have no money";
In fact, what is said is very reasonable, maybe because they have experienced these things, or because they have a high income, they can rely on their income in exchange for family stability and social status, and they can no longer understand the bitterness of the most grassroots people. But no leader may ever tell you again: "What is the meaning of life, our goal is the end of the road, but we never have time to care about the flowers and plants on both sides of the road".