Pony signed up for equestrian lessons.
Coach sales are leaving?
There is one in the Hualian Avenue of Stars in Binjiang District, Hangzhou.
Ai's Chuancheng Equestrian Center.
November 2023.
Pony signs up for the lesson.
Total price29,800 yuan
She reflected. After a period of training.
Both coaching and sales are leaving
andThe manager didn't take good care of the horses.
Pony: Originally, I had signed up for equestrian lessons in other places, and at that time, this one was only about 1 kilometer away from my house. The equestrian class is a total of 100 saddle hours, and the saddle of the saddle is 20 minutes for 1 saddle hour.
Pony Introduction. She was on 10 saddles in a row.
I feel like the coach's level is pretty good.
Pony: Up to about a month,One day, all of a sudden, my coach told the sales person who was receiving me at the time that they were leavingIn other words, I couldn't continue to go to class the way the coach had taught me, so I was confused and asked them why. What makes me more concerned is,They mentioned to me that the owner of the horse farm treats the horses badly.
Chat logs.
Coach Sun said to the pony.
I thought that Manager Zhu was a very powerful coach.
From the beginning to now, I am slowly disappointed.
Horse benefits are not.
Forage is the cheapest.
and your own values.
So resign. and said that Store Manager Zhu was the one who did this business.
The only boss who is bad for horses
The sales of docking ponies are also expressed.
In terms of operational ideas.
Talk to the person in charge of the ideaThere are disagreements
Pony said. After talking to coaches and sales.
She also went out of her way to observe the horse farm.
PonyActually, if you look outside, you will think that it is relatively clean here, but in fact, the stables are over there, on the one hand, it is in the open airThe weather is so cold that it is pure open-airThe second aspect isThe horse's feed, including the horse's cleaning, is poorly done.
Journalists: When you came to the previous ten lessons, didn't you find a problem with the feed and the horses?
Pony: At first, I didn't find the feed, because I didn't come at the time when it was eating, because the horse had a fixed time to eat, and I didn't think about it in that direction at the time. When I am asked to feed snacks, I always pull them out and feed them, not in them.
The stables mentioned by the pony.
It is a small room fenced with iron plates.
One of the sides has a railing.
There is no separate canopy above.
There was some feed piled up in the room at the very edge.
At the time of the interview, it was the time when the horses were eating the feed.
Ai's Chuancheng Equestrian Center Hangzhou Hualian Avenue of Stars Phase II Store Manager Zhu: Equestrian itself is an outdoor sport, and all stables must be in a non-confined space. The Hangzhou campus is the only one among all the campuses5 to 30 version of the store, all other stores belong to 10 stores, 10 stores are in confined spaces. ActuallyConfined spaces are not a very healthy scenario for horsesBut we will try to make the welfare of the horse better in every way. We are an all-season training venueIt can't get wet on rainy days all year round, and then in the summer, when it's hot, the sun can't get it.
Store manager Zhu told reporters.
In addition to the venue. The feed for the horses is also particular.
Ai's Chuancheng Equestrian Center Hangzhou Hualian Avenue of Stars Phase II Store Manager ZhuWe have been in the industry for 14 years, we are a professional market entity, we know what stage the horse is at, what kind of forage and concentrate are suitable for eating. In the first half of the club's new opening, we don't feed too much concentrate to the horses, because according to the amount of exercise, if the horse's physical strength is too good, for a beginner, if your horse,It seems that when you learn to drive, you generally use 16 displacement to 20 displacement car, if you give one directly. 0 displacement, you are more dangerousThat's why we need to control the horse's diet precisely.
Another reason for leaving?
How to refund without a contract.
Store manager Zhu said.
He can explain the customer's questions.
On the reasons for the departure of coaches and sales.
Not what the pony learned.
Ai's Chuancheng Equestrian Center Hangzhou Hualian Avenue of Stars Phase II Store Manager Zhu: The reason for sales turnover is very simple, that isBecause he falsified his contractHowever, the cost of the account, because I was not in this store before, there was a vacuum period for half a month in the middle, and no one managed this store, and then I checked the accounts when I cameThe account found that it was not correct.
Former sales Mr. Shao: The reason for leaving is himMalicious expulsion.
Journalists: What is malicious expulsion?
Former sales Mr. Shao: We're not doing well.
Ai's Chuancheng Equestrian Center Hangzhou Hualian Avenue of Stars Phase II Store Manager Zhu: We have a labor contract terminated, and the reason for the termination isBecause his performance is not up to standard.
Journalists: Then you just said that the amount of his contract is different from the amount reported to the company.
Ai's Chuancheng Equestrian Center Hangzhou Hualian Avenue of Stars Phase II Store Manager Zhu: Yes, we haven't matched it yet, that is, our contract, our total amount in November 2023, the total amount entered from the system, and the actual amount we have transacted, there is a discrepancy between the performance.
Journalists: Mr. Shao, the store manager said so, is there any situation he said?
Former sales Mr. ShaoThere are indeed discrepancies, this is because we did not have a system at all, many of us at the beginning of the collection, when the customer transferred money to the public account, we did not even have the system provided by the company, we had no way to enter, there was some possibility that the customer to experience, he was directly traded on the spot.
Store Manager Zhu said. Sales leave at that time.
Do a good job of handover.
Three originals of the contract have been lost
This includes the pony's contract.
Former sales Mr. Shao: Ms. Ma's contract, and our previous contract were all stored in the drawer at the front desk, when I leftI put it all in it.
Journalists: When you left the company, did you have any handovers with the company?
Former sales Mr. Shao: He was dismissed on the same day, and he dismissed me on the 15th of the same day (December 2023) and just let me go.
Ai's Chuancheng Equestrian Center Hangzhou Hualian Avenue of Stars Phase II Store Manager Zhu: Regardless of whether it is dismissed on the same day or what, now we say that it is a problem with the contract, the contract is in **, and I have handed it over, if it is not handed over, you now say that it is in the drawer, then you go to the drawer and find it out. The resignation of the coach is also related to him, and the coach suddenly encouraged him to follow because of the resignation of sales.
Former coach Mr. Sun: That no, that no,It's because of the poor management on his side, and then Mr. Zhu is not the same as ordinary peopleSo, yes,And then he didn't do it very well for the horse welfareI'll just go over there.
Store Manager Zhu introduced.
He is around late December 2023.
Take over the operation of the store.
Some of the remaining issues are currently being resolved.
Pony: All of this combined, I feel that this place is indeed the placeCompared to my relatively high tuition fees, I didn't get the corresponding standardsI went to the store and asked the owner of this horse farm for a refund. He said that if you want a refund, you will not be able to enjoy the membership statusThen you will be deducted from the fee according to more than 500 per class.
Pony said. She agreed to the plan at the time.
December 19, 2023.
Fill out a withdrawal request form.
It reads. Refund the remaining 23,820 yuan of class fees
But then there was no progress.
Pony: I asked him where my refund process had go, and I found out when I pressed himAnd didn't go.
Ai's Chuancheng Equestrian Center Hangzhou Hualian Avenue of Stars Phase II Store Manager Zhu: The refund intention form is to confirm why she wants to refund the fee first, and then we must first want to redeem the customer, so we confirm that we want to refund the feeThere is no room for recovery, so we will give her the normal refund process.
Store manager Zhu said.
Filling in the form only represents the customer's personal intention.
If you want a refund, you will follow the contract.
The contract for the purchase of lessons is in duplicate.
The original of the store can no longer be found.
Required to be provided by the customer.
But Pony said. She lost her share.
Ai's Chuancheng Equestrian Center Hangzhou Hualian Avenue of Stars Phase II Store Manager Zhu: I calculated it for her yesterday, and according to the original total cost, minus her ten lessons, which is more than 5,000, and thenminus 30% (handling fee).You can also figure it out.
Pony: Fourteen thousand, if you follow his algorithm.
Journalists: More than 14,000?
Pony: No, it isIt was to give me back more than 14,000.
Ai's Chuancheng Equestrian Center Hangzhou Hualian Avenue of Stars Phase II Store Manager Zhu: If you don't have the original contract, and you don't agree with the contract (sample) provided by me, it's a negotiation between the two parties.
Pony: My current appeal is to refund my fee, and I can get 30% of the processing fee, which I can't accept.
Store Manager Zhu said. He'll apply to the company again.
Give Pony an answer as soon as possible.