Beijing You'an Hospital opened a self-service inquiry service for the remaining days of drugs on January 10 this year. As of January 30, the service has been online for 20 days, and the cumulative click rate has exceeded 8,000 times, with an average daily click rate of 300-500 times, which is well received by patients.
Auntie, listen to me tell you, this atorvastatin calcium tablet is a 14-day supply, and I can prescribe it for you today, but betalux you have to come back in 3 days, and it is not yet the earliest time to prescribe the medicine. "For many people with chronic diseases, this scene is not unfamiliar. Because the minimum packaging of different drugs is different, the same box of medicine, some can be eaten for 14 days, some can be eaten for 20 days, coupled with the policy restrictions on the number of drugs prescribed, as well as the differences in drug dosage between different patients, which leads to a prescription of drugs, "the earliest time to prescribe drugs next time" will also have corresponding differences, many patients, especially elderly patients who need to take drugs for a long time due to chronic diseases, it is easy to confuse the prescribing time of different drugs, resulting in more runaways.
With the self-service inquiry service of the remaining days of drugs, patients can check the current remaining days of the last prescription of drugs in the outpatient clinic of Beijing You'an Hospital through the WeChat service account of Beijing You'an Hospital, which is convenient for patients to arrange the follow-up time and make an appointment for the source of the outpatient number in advance. In addition to Beijing You'an Hospital, the People's Health Client reporter found that after visiting Fuwai Hospital of the Chinese Academy of Medical Sciences, Beijing *** and other hospitals, patients can clearly see the earliest time to prescribe drugs for their long-term use of the next time through the "medication guidance sheet" provided by the hospital or the "prescription inquiry" function of the hospital's official WeChat.
After the patient enters the service module, the last medication prescribing time and the remaining medication (days) of the currently logged in patient will be automatically displayed.
The small inquiry service allows patients to run away less and stop taking medicines, and doctors can also receive more patients.
As a specialized hospital for infectious diseases, Huo Honglei, deputy director of the Doctor-Patient Relationship Coordination Office of Beijing You'an Hospital, told the People's Health Client reporter that for some patients with chronic liver diseases and infectious diseases, if the drug is stopped, they will face the risk of virus and abnormal liver function again. Therefore, for these patients, in addition to running less, they can clearly know when they can go to the hospital to prescribe medicine at the earliest next time, so as to ensure that they take medicine on time, and can also provide a good guarantee for the quality of life of patients. ”
Not only is it convenient for patients, but the self-service inquiry service of remaining days of drugs has also been recognized by doctors in various departments of the hospital. "After patients can self-check, doctors no longer need to occupy outpatient time to help patients explain and calculate when to prescribe medication next time, so that more patients can be served in the same time, and the operation efficiency of the entire hospital is improved." Huo Honglei said.
The medicine collection window in Beijing You'an Hospital. Beijing You'an Hospital Figure.
From the need for active inquiry to the active reminder, the service of remaining days of drugs will also be optimized.
At this time, the service only supports active patient inquiries. When the patient enters the service module, the last prescription time and the remaining dose (days) will be automatically displayed. Patients with medical insurance in Beijing and other places can see the doctor again when the remaining drug amount is less than 5 days, and self-paid patients can see the doctor again when the remaining drug amount is less than 7 days, and when the remaining drug amount is less than 1 day, the drug name will no longer be displayed in the drug name catalog.
Huo Honglei also revealed to reporters that as a part of the active management work of Beijing You'an Hospital's "handling the complaint immediately" and "handling it before the lawsuit", the "self-service inquiry service for the remaining days of drugs" will be further optimized in the future to provide patients with a better medical experience. "We are combining the characteristics of the hospital as a specialized hospital for infectious diseases, screening a batch of prescription drugs that patients need to take for a long time, and in the future, when these drugs reach the earliest prescribing time, we will actively push reminders to patients to better avoid patients from stopping drugs due to missing the prescribing time. ”