This is the most central of the new regulations. According to the regulations, enterprises engaged in express delivery business shall not confirm the receipt of express mail on behalf of the user without the consent of the user, nor shall they deliver the express mail to the express terminal service facilities such as smart express boxes and express service stations without authorization. This provision gives consumers more information and choice, ensuring that courier services can be carried out according to the user's wishes.
For enterprises that violate the above provisions, the postal administration will order them to make corrections and may impose fines. The specific amount of the fine is between 10,000 yuan and 30,000 yuan. The purpose of this fine system is to ensure that companies can strictly comply with the new rules and maintain market order and consumer rights.
The new regulations clarify the rights and interests of the recipient, including signing to confirm receipt of the shipment, and designating a consignee to accept the shipment. At the same time, if the recipient or its designated consignee is unable to accept the express mail in person, the enterprise operating the express delivery business shall separately agree with the user on the express delivery service method and the confirmation of receipt of the express mail. This helps to protect the rights and interests of consumers and reduce disputes and complaints.
In addition to the above provisions, the new regulations also emphasize the need for express delivery companies to improve service quality, including improving delivery timeliness, strengthening parcel protection, and reducing cargo losses. This will help improve the express delivery experience of consumers and increase the competitiveness of express delivery companies.
With the increasing awareness of environmental protection, the environmental protection requirements of the new regulations for the express delivery industry have also increased accordingly. This includes promoting green packaging and reducing the use of single-use plastics. This will help drive the express delivery industry in a more environmentally friendly and sustainable direction.
In general, the implementation of the new express delivery regulations in 2024 will bring new development opportunities and challenges to the express delivery industry. By standardizing market order, protecting consumer rights and interests, improving service quality and strengthening environmental protection requirements, it is expected to promote the express delivery industry to achieve a healthier, orderly and sustainable development.