Community governance can only be strengthened, not weakened.
How can conflicts and disputes at the grassroots level be effectively resolved? Dongsheng Street in Erdao District gave the answer. In the Yatai Taohuayuan community of Dongsheng Street, it has become the consensus of residents to go to the conflict and dispute mediation room if there is something, and it is also the forefront of conflict resolution, and party members and volunteers are the most grassroots mediators. No matter how big or small, what can be solved and what can't be solved, there will be an explanation here.
At present, six conflict and dispute mediation stations have been built in the streets. There are a total of 9 mediators in the conflict and dispute mediation station of Yatai community, so that people can have a place to "find an explanation" when they encounter problems. The mediator Xing Yanping is mediating the conflict between the two residents due to the water leakage, "clarifying the law and reasoning", and the two sides have also reconciled.
Dongsheng Street actively explores new paths for diversified resolution of contradictions and disputes, and has established a three-dimensional mediation position of "Street Spear Dispatch Center-Community Spear Dispatch Station-Community Spear Dispatch Room" to open up the last 100 meters of contradiction and dispute resolution. The province's first street-level spear mediation center built by it is equipped with two full-time people's mediators, mainly to solve civil disputes, administrative disputes, law-related and litigation-related disputes, petition conflicts and other four major issues, through the first, reasonable, intercessive to promote grassroots social governance more down-to-earth, soothing the people's hearts.
Liu Caixia, the people's mediator of the Contradiction and Dispute Mediation and Resolution Center of Dongsheng Street, Erdao District, said that as a people's mediator, he should explain the reason, explain the law with reason, and resolve mass disputes. "First of all, listen to the help-seeker tell the reason, process and requirements, if there is a dispute, you must go to the scene to check, talk, communicate, and reach a consensus, and then find the two sides together, move with affection, know with reason, mutual courtesy, and resolve the dispute. Liu Caixia said.
At the same time, the street focuses on the "integration of four governance" to carry out work, including the use of the social governance information platform to improve "intelligent governance", that is, through intelligent and data-based coordination and linkage of relevant departments, to improve the efficiency of conflict and dispute resolution, and the center has reported and handled a total of 471 cases of conflict and dispute resolution. The street has also established a multi-departmental "integrated operation" contradiction and dispute resolution model through the operation of the "five-link mechanism". The public security mediation located in the spear investigation center is to realize the minimization of contradictions and disputes through the "spear investigation center + police station".
The "345" model of Dongsheng Street solves conflicts and disputes at the grassroots level and realizes the localization of Fengqiao's experience. In the next step, Dongsheng Street will introduce a formed social mediation organization to be stationed regularly in the form of volunteer service, and establish a small program of "Dongsheng Spear Adjustment", so that the conflict mediation service will be "not offline" 24 hours a day, and effectively achieve "the masses blow the whistle and the spear is dispatched". *Changchun News.
Editor: Hute.
Editor-in-charge: Chen Sixiu.
Proofreading: Wang Gengyue.
Producer: Xie Xiaohui.