From March 1, the "Measures for the Administration of the Express Market" (hereinafter referred to as the "Measures") will be officially implemented, which stipulates that without the consent of the user, the unauthorized use of smart express boxes and express service stations to deliver express mail is a violation, will be expressly prohibited, and a maximum fine of 30,000 yuan.
According to the postal industry situation announced by the State Post Bureau, in 2023, China's express delivery business volume will be completed by 1,320700 million pieces, the average annual use of express delivery by Chinese has reached 94 pieces.
If the staff calls ** one by one to communicate with the user and deliver the goods to the door, it will definitely take more time and energy.
However, in terms of receiving, many citizens have encountered the situation that the courier put the express cabinet or signed for the receipt without permission.
Although everyone said that they could understand the hard work of the couriers, they still hoped to be able to communicate with consumers in a timely manner.
In fact, the head express company has already "rolled" up the door-to-door delivery.
In September 2022, SF Express launched the service commitment of "If the delivery does not come to the door, it will be compensated" for the first time in 50 major large and medium-sized cities across the country.
In June 2023, Cainiao launched its self-operated express delivery "Cainiao Express", which was upgraded from the distribution business of Tmall Supermarket to a national express delivery network, focusing on quality services such as half-day delivery, same-day delivery, door-to-door delivery and night pickup, and providing five 100% commitments in nearly 300 cities across the country, including compensation for late arrival, compensation for damage, compensation for non-door-to-door, interception in transit and change of destination in transit.
In October 2023, JD.com upgraded its services and put forward three service commitments: "compensation for failure to pick up within 1 hour" and "compensation for overtime throughout the process", and "compensation for failure to deliver to the door".
Door-to-door delivery has long been the so-called "standard" in the express delivery industry, but there are few cases in the whole industry, and there is still a certain degree of difficulty in popularizing it nationwide.
In the future, service and timeliness are still the focus of competition, and the end of the direct consumer-facing distribution link will become the key to the pursuit of high-quality development in the express delivery industry.
Therefore, it is not only necessary to strengthen the regulation of market operation order, but also to improve the relevant institutional system to promote the green development of the express delivery industry, and to strengthen the security management of the express delivery industry, especially to protect the security of users' personal information, it is also necessary to strengthen the relevant institutional constraints.