Recently, the express delivery industry has once again become the focus of public attention. According to the provisions of the "Measures for the Administration of the Express Market", starting from March 1, it is a violation to confirm the receipt of the parcel without the consent of the user or to use the smart express box and express service station to deliver the express mail without authorization, and the maximum fine will be 30,000 yuan. What has been the response of the market and consumers to this policy since its implementation? Let's take a look at the following reports.
According to a report by Top News, a consumer named Ms. Lin said that among the couriers she received recently, the brother of Zhongtong Express informed her that the express had arrived through ** and asked her to go downstairs to pick it up. For such an inform**, she felt respected and warm. As an experienced online shopper, Ms. Lin mentioned that in the past, most of the couriers would be placed at the express locker or Cainiao Station, and she would be notified to pick up the parcel through SMS. However, sometimes she gets a notification quickly, but sometimes she waits a few days to receive it. For SF delivery, she said that they would call ** in advance to notify the recipient, which is one of the reasons why she chose SF. And from this month, other courier companies have also begun to notify customers. There are also some consumers who say that sometimes even if the courier calls **, it is inconvenient for them to pick up the package, so they hope to choose to put it in the express cabinet or rookie station. Whether the courier hits ** and then places the piece after the customer's consent brings a different feeling to the customer than the practice of directly placing it at the post station. In this regard, consumers have put forward suggestions that they want express mail to be marked with the receiving method when placing an order, so that the courier can avoid the trouble of calling ** or door-to-door delivery.
The couriers, who implemented the policy, expressed their displeasure. A courier who is delivering a parcel said that the new policy may be convenient for consumers from different angles, but for couriers, it is a "tragedy". First of all, the cost of playing ** will increase; Secondly, the time cost of door-to-door delivery will also increase. The two costs added up, causing their deliveries to plummet. Couriers who were previously able to deliver five or six hundred shipments can now deliver only a third of the volume. For couriers, the income is mainly based on piece-rate wages, and the more deliveries, the higher the income. As a result, the decrease in deliveries has led to a decrease in revenue. Another courier also admitted that their working hours have been stretched since this month, but they are still unable to complete the delivery task. In fact, during the interview, the reporter also found that a rookie post had not been open for several days, and many express mail had been piled up inside. It can be seen that the couriers are facing a lot of work pressure.
How do courier companies feel about the implementation of this new policy? According to reports, as early as March 30, 2023, SF Express began to implement the service of "no door-to-door delivery, promise to pay", and has covered more than 600 cities across the country. According to Dong Miao, senior manager of public affairs at Henan SF, SF's couriers are trained before they take up their posts, and door-to-door delivery is a standard service. If SF's courier fails to deliver the goods according to the standard without the consent of the recipient, the recipient can feedback to SF through various channels and receive a 5 yuan experience guarantee red envelope. The introduction of the new policy further standardizes the signing process of express mail. In addition, Liu Yadan, head of customer service of Henan Shentong Express Company, said, "In 2024, we at Shentong Express will firmly adhere to the strategic goal of 'building an economic express delivery with a leading experience in China', and attach great importance to the service quality and service experience of customers." According to the "Measures for the Administration of the Express Market", Shentong Express will improve its fulfillment capacity through digital and intelligent means, and the front-end will choose whether to deliver goods to the door, and use intelligent robots and other technologies to remind customers of delivery requirements. Chen Qian, head of the Henan brand of J&T Express, also said that J&T Express will strictly abide by the new regulations and operate legally and compliantly.
The introduction of this new policy in the express delivery industry has attracted widespread attention from the society. Consumers have different views on the courier's practice of notifying the delivery, some people feel that this respects the customer, and some people feel that it is for the convenience of the courier. Couriers are facing a decline in deliveries and a decrease in revenue. Couriers are trying to adapt to the new policy and respond to the challenges by improving service quality and fulfillment. Ultimately, how will the implementation of the new policy affect society as a whole? Will there be courier charges**? Consumers have different opinions on this issue. Some consumers said that the new policy is to improve the quality of service, not to increase prices. However, there are also consumers who believe that they can accept it if the cost is appropriate**, but only if it is not excessively high. In addition, it is recommended that e-commerce companies can remind consumers to mark the receipt method when placing an order when selling, so as to reduce the work pressure of couriers.
To sum up, this new policy in the express delivery industry has attracted the attention of all parties in the society. Consumers have different opinions on whether the courier will notify the delivery, and the courier has expressed dissatisfaction with the new policy due to the increased work pressure. Courier companies are trying to adapt to the new policies and improve service quality and fulfillment. What will be the impact of the implementation of the new policy on society as a whole? Will it make the courier cost**? These issues need to be further observed and studied. Most importantly, there is a need for greater communication and understanding between courier companies and consumers to jointly seek a balanced solution to ensure the healthy development of the courier industry.