With the rapid development of e-commerce in China, the express delivery industry has become a key force supporting this huge market. In 2023, China's annual express delivery business volume will complete a total of 1,320700 million pieces, a year-on-year increase of 194%, a figure that not only highlights the vitality of the industry, but also indicates its huge growth potential. However, behind this prosperity, disputes and complaints about the quality of express delivery services have also become more prominent, highlighting the problems and challenges of the industry's rapid expansion.
The "Express Market Management Measures" implemented on March 1 have undoubtedly brought a new wind to the industry. Its biggest highlight is the importance and protection of consumers' right to know, especially for the courier's unauthorized delivery behavior. This initiative not only helps to improve consumer satisfaction, but also a significant improvement in the quality and transparency of the entire express delivery industry.
Taking Chengdu as an example, after the implementation of the new regulations, the use of smart lockers at some express delivery stations has been reduced by about 15%, which reflects the willingness of couriers to respect consumers more in the delivery process. However, this change also brings new challenges and pressures for couriers. Some couriers have reported that the intensity and hours of work have increased now, but their income has not increased significantly. This pressure not only affected the motivation of the couriers, but even led to the departure of some couriers.
In the face of this new situation, express companies need to deeply reflect and find solutions. Measures such as reshaping the order of dispatching, raising the standard of dispatch, and introducing an incentive system are all feasible solutions. Through these measures, we can not only stimulate the enthusiasm of couriers, but also improve the overall service quality. At the same time, express delivery companies also need to increase recruitment efforts and optimize the dispatch system with the help of technology to meet the increasingly diverse needs of consumers.
In addition, express companies also need to pay attention to the protection of the rights and interests of couriers. In addition to providing basic five insurances and one housing fund, incentive policies such as special period subsidies and severe weather allowances should also be set up according to the actual situation. These measures not only help to improve job satisfaction and loyalty of couriers, but also reflect corporate social responsibility.
Looking to the future, the express delivery industry will face more fierce market competition and changes in consumer demand. Those companies that can keep up with the pace of the times and have the courage to innovate service models will be expected to stand out. Companies that ignore consumer needs and employee rights risk being left behind.
The implementation of the "Express Market Management Measures" has brought new development opportunities and challenges to the express delivery industry. In the face of this change, express companies need to actively respond, be brave in innovation, be consumer-centric, and continuously improve service quality and employee treatment. Only in this way can we be invincible in the fierce market competition and achieve sustainable development.