According to the search results, the new courier policy, which came into effect on March 1, 2024, stipulates that couriers must make deliveries according to the consumer's request, including home delivery. However, on the first day of the implementation of the new policy, many consumers reported that they did not receive home delivery service from couriers.
This is mainly due to several reasons: First, couriers need to pay for the use of lockers to drop off parcels, so they are more inclined to choose to pay for lockers instead of home delivery, as it saves time. Secondly, even if they are acting as required, the courier may face complaints, for example, when the courier leaves the package at the customer's doorstep as per the customer's request, the package may be complained about; And when customers are at home, they may be reluctant to open the door to receive their package, which can also lead to complaints from the courier.
In order to improve the user experience, courier companies need to make improvements in several areas. For example, you can solve the problem that the courier may be lost at the door by taking a photo and uploading it or making an appointment with the user. At the same time, courier companies also need to adapt their technology and products to meet the needs of the market. In addition, the income and security mechanism of couriers is also key, and the full coverage of labor contracts and social security systems should be vigorously promoted.
Overall, while the new courier policy aims to provide better service, there are still some challenges in its implementation. It is hoped that with the continuous improvement of policies and the adjustment of corporate strategies, these problems can be solved, so as to truly achieve the goal of home delivery.
Once upon a time, your delivery was the most beautiful sound in the world. But if the courier service changes from a knock on the door to a pickup code for a text message, from direct home delivery, to a courier locker, the post station just mentioned, can you accept these supermarkets? I believe that many friends now have to accept it, because many couriers have been canceled, and this service is delivered directly to the door. Have you ever been through such an experience? Our community is yes, and I've also experienced it. In fact, this is also a common question between the two of us, that is, why do couriers become less inclined to door-to-door delivery now? Next, let's listen to the report of Feng Shuo, a reporter from CCTV, that the express cabinet is set up in a stall, and you can pick it up by yourself with the number, and pick up the package at the honeycomb express cabinet with the pickup code. I believe that many consumers will receive text messages like this frequently. Recently, many consumers have reported that some express delivery is almost no longer delivered to their homes. This is obviously inconsistent with what consumers agreed upon when shopping online. There may be no one at home, so he will put you directly in the courier locker, then he may send you a text message. But maybe we didn't notice this information in a hurry, and finally came back and missed the express, and when you went to pick it up, he still had to charge, which made people feel that there were some inappropriate. It should also be hoped that it will make our lives more convenient. He actually takes up more of his time. According to incomplete statistics, now only Jingdong Express, SF Express and some fresh food platforms will deliver to the door, Zhongtong, Yunda, Yuantong and other express delivery, in many cities almost no longer deliver to the door.