The management of the return and exchange flow of goods used to be a time-consuming and laborious process for many brand merchants. The flow of returned goods involves the reverse flow of goods, compared with forward logistics, the return and exchange processing process is more complex, requiring receiving, inspection, classification and processing, and the returned goods may also have problems such as damage, defects or expiration, which requires merchants to invest more resources and energy.
In recent years, with the continuous progress of logistics services and the continuous innovation of e-commerce models, the management of returns and exchanges has also ushered in new changes. More and more e-commerce platforms and brand merchants are working closely with logistics companies or third-party capacity platforms to digitalize and intelligently transform the return and exchange process to provide consumers with a more convenient and worry-free service experience.
As a third-party digital transportation capacity service platform, the return and exchange door-to-door pickup solution launched by Express Bird realizes the full-link digitization of online ordering, intelligent scheduling of transportation capacity, logistics information tracking, and online refund, and provides a number of value-added services such as loss and damage compensation, price insurance, door-to-door pickup with packaging, and strong verification of pickup codes, helping customers such as e-commerce platforms and brand merchants to upgrade the service experience of return and exchange goods.
At present, the return and exchange door-to-door pickup solution has served nearly 100 enterprise customers, and has run hundreds of millions of delivery orders. After the deployment of the solution, the C-end user only needs to submit an application for return and exchange, and the e-commerce platform or brand merchant can use the big data intelligent scheduling10 secondsThe courier is assigned to pick up the parcel at the door, and the pickup rate is exceeded on the same day
1 docking Aggregate a number of mainstream couriers to pick up the parcel
If you only work with a single courier, the quality and efficiency of the return and exchange service of the platform or merchant will depend entirely on the performance of that courier. If the courier has service issues or resource constraints in certain regions or for a specific period of time, it may result in delays, errors, or consumer dissatisfaction with returns. In addition, with no other courier as an alternative, brands may not be able to get a better deal** or better service.
As a third-party digital transportation capacity service platform in China, Express Bird has aggregated more than 2,500 logistics provider resources, leading the industry in transportation capacity resources. Express Bird Return and Exchange Door-to-door Pickup Solution has also reached strategic cooperation with many mainstream express companies such as YTO, Shentong, Yunda, Zhongtong, JD.com, Debang, SF Express, Cainiao, etc., and the service scope has been coveredMore than 300major cities. In the process of cooperation, customers only need to dock with express birds separately, which can save their time and energy to dock with multiple service providers and focus on their own business.
Case 1: A commodity distribution platform & express bird
Introduction:In the field of e-commerce, the e-commerce app of a product distribution intelligent solution provider has more than 3 million store owners and more than 20,000 brands.
Strategy:Through cooperation with express birds, the platform has introduced capacity resources such as the Tongda system, which solves the problem of capacity shortage that is prone to occur during peak periods, and the service quality of express operators has also been greatly improved.
Results:That is, it has increased the platform's unified management and regulation ability of commodity returns, made the free door-to-door return and exchange service one of its core brand values, and attracted more users and brand enterprises to settle on the platform.
Big data intelligent scheduling dispatches pickers within 10 seconds
Today's e-commerce services are more focused on speed and efficiency, emphasizing quick response and solutions at the first time. When it comes to returns and exchanges, a quick response means that consumers can get their return requests processed quickly. Intelligent scheduling is the key means to achieve rapid response to consumer returns and exchanges.
The big data intelligent scheduling function in the express bird return and exchange door-to-door pickup solution can dispatch service couriers and pickers for cooperative customers in real time and intelligently according to different timeliness products, so as to ensure that the returned goods can be delivered quickly and accurately. In addition, if the courier does not take the order in time or picks up the parcel, the courier will also assist in dispatching other express logistics companies to complete the door-to-door pickup. This not only improves the efficiency of return and exchange processing, but also reduces the possibility of human error and delays, and further improves the ability to respond quickly to returns and exchanges.
Case 2: A trading card trading platform & express bird
Introduction:One of the core trading platforms in China's trading card secondary market, we have joined hands with Express Bird to upgrade after-sales service, aiming to create the ultimate platform trading experience and complete after-sales guarantee.
Strategy:The reverse return function has been added to its mobile app and mini program, and an intelligent dispatching system has been introduced, which can intelligently optimize the pickup route and dispatch a picker to pick up the parcel within 10 seconds based on factors such as road conditions and pickup locations.
Results:Users can complete the entire return and exchange process on their mobile phones, which greatly improves the service experience of users' first shipments.
Visualization of logistics trajectory Real-time tracking of return progress
In the process of return and exchange, merchants can understand the transportation of goods in real time through the logistics track, including the location, status, and estimated arrival time of the goods, so as to reasonably arrange the transportation and distribution of goods and improve the efficiency of signing.
Express Bird Return and Exchange Door-to-door Pickup Solution supports timely push of logistics information to merchants and users, can view the status of order receiving, allocation, pickup, cancellation, signing, etc. in real time, and timely find and deal with problems in the transportation process, such as delays, losses and other abnormalities, which can not only help merchants efficiently review refunds, but also reduce the number of inquiries and complaint rates of C-end users in the process of return and exchange.
Case 3: An Internet laundry platform & express bird
Introduction:The business appeal of a well-known Internet laundry platform in a city is to upgrade the free door-to-door pick-up and delivery service in the whole city, and expand the service scope from near the store to the same city.
Strategy:After cooperating with Express Bird, the platform will place the door-to-door pick-up service entrance to the front end of the customer's laundry appointment, improve the door-to-door pick-up appointment time and the function of the designated courier company, and provide the whole process of logistics track query from the customer to the store to the laundry process and back to the customer for each order sent back to the laundry platform.
Results:Through the express bird door-to-door pickup service, the platform can plan in advance commodity inventory, deployment, manpower management and other operational actions to quickly respond to user needs, the platform users no longer need to send clothes to the store by themselves, intuitively feel the platform's continuous improvement of user service.
The whole process of online settlement and compensation is guaranteed
In the process of reverse logistics, the delivery of goods often faces the risk of damage in the transportation link, and the definition of this risk and the attribution of responsibility are directly related to the feasibility and overall efficiency of reverse logistics. How to clarify the division of responsibilities and ensure that losses are properly handled has become a core element to promote the smooth operation of reverse logistics.
Express Bird return and exchange door-to-door pickup solution, provide a variety of compensation options, such as express logistics company due to the loss of express, damage, etc., express bird to provide compensation protection. In addition, in terms of financial settlement, customers only need to directly connect with express birds, and do not need to communicate and reconcile with each transportation capacity company separately, so as to improve reconciliation efficiency and save manpower and operation and maintenance costs.
Case 4: A trendy toy sales e-commerce platform & express bird
Introduction:In the field of trendy toys, Express Bird also has in-depth cooperation with a trendy toy sales e-commerce platform. There are a lot of collection and transfer transactions between C2C on the platform, and an average of 2 to 30,000 orders need to be sent by express delivery in a single day.
Strategy:In order to improve the efficiency and accuracy of door-to-door pickup, the platform works closely with Express Bird to customize a series of pickup service specifications according to business needs, including safe packaging, signature and inspection, etc.
Results:It not only ensures the safety and integrity of the items, but also effectively guarantees the compensation for damage or loss of items, making the transaction experience of platform users more convenient and reassuring.
A number of value-added services cover more return scenarios
In the return and exchange scenario, in order to meet the diversified needs of different brand customers and product categories, Express Bird also provides a series of refined value-added services.
For example, for fragile items, Express Bird has exclusively launched an express packaging service, when the user submits a return order, the express bird can inform the courier to carry the packaging when picking up the package, so as to protect the goods from damage in transportation; For the most valuable goods, Express Bird provides insured services to provide additional security for the goods. Nowadays, Express Bird Return & Exchange Door-to-Door Pickup Solution is also launching more innovative value-added services, such as inspection services, privacy number ordering, post-payment delivery, etc., aiming to bring customers a service experience that exceeds expectations through increasing value-added services.
The launch of these value-added services not only reflects the in-depth understanding and accurate grasp of customer needs, but also greatly enhances the competitiveness of our solutions and ensures that every link of the return and exchange service chain can provide users with an excellent service experience.
In the future, Express Bird will continue to upgrade and update the return and exchange door-to-door pickup solution, always adhere to the user demand-oriented, constantly optimize the service process, improve the quality of service, so that cooperative customers can feel the professionalism and intentions of Express Bird in the process of return and exchange, and truly make the delivery simpler, the payment more convenient, and the experience more convenient!
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