In the field of property management, communication is always an important link that cannot be ignored. How to deal with various affairs between the owner and the property efficiently and fairly, especially when it comes to common interests and sharing of responsibilities, has become one of the biggest headaches for property management companies. Today, we would like to share the story of how a property management company from Nanchang, Jiangxi Province, successfully solved the communication problem with the owner and ensured the transparency and fairness of the transaction by using the call transfer number.
Customer background. This property management company is responsible for the day-to-day management of a small community in Nanchang. In the process of management, they often encounter problems that need to be resolved through mutual negotiation between the owners, such as the sharing of repair and maintenance costs for public facilities. However, property management companies are often confronted with unreasonable property owners who deny the content of previous communications after the fact, making property management work difficult.
The Challenge.
Especially in a small area, due to the blockage of sewers that required urgent rectification, the property management company came up with a plan that required each household to share part of the repair cost. Through the communication of the property staff, everyone agreed to this plan. However, after the repairs were completed, the owner of the first floor suddenly disagreed with the payment, claiming that he had not promised to pay any money. In this case, there is no conclusive evidence to support the property owner's claim, which often leads to disputes.
Solution: Introduce call forwards.
To solve this problem, property management companies have introduced a call transfer service. The call transfer number can not only transfer the call to the mobile phone of the property personnel, ensure that the owner can contact the management personnel at any time, but more importantly, it provides the function of call recording. This means that all calls made via call forwarding are automatically recorded by the system, providing strong evidence for any disputes that may arise in the future.
Results & Benefits.
After using the call number, the property management company successfully resolved the dispute with the owner of the first floor. When the owner denied the content of the previous communication, the property company quickly called up the recording of the call through the call transfer number, which clearly proved that the owner had agreed to the plan of sharing the cost before the repairs. Faced with such conclusive evidence, the owner could no longer make any denials and finally agreed to share the cost of repairs according to the original plan.
This incident not only successfully solved the current problem, but also set a benchmark for the follow-up management of the property management company. Through the call transfer, the property company can ensure that all communication is based on evidence, which greatly reduces disputes caused by poor communication.
Customer feedback. The property management company is very satisfied with the effect of the call transfer service. "With the introduction of the call number, our communication efficiency has not only improved, but it has also become more transparent and fair," they said. With call recordings as evidence, we can handle matters with greater confidence and ensure that the rights and interests of both the company and the owner are protected. ”
Epilogue. The successful application of call transfer technology in the field of property management fully demonstrates its great value as a communication tool. It can not only improve work efficiency, but also successfully resolve potential conflicts and disputes.