Hotspot Engine Project Recently, a consumer rights protection incident about Gree air conditioner has aroused widespread concern in the society. After purchasing the Gree household ** air conditioner for just over half a year, Ms. Liu in Hubei Province encountered the dilemma that four repairs could not solve the problem, and she asked the merchant to replace the new machine in anger but was ruthlessly refused.
It is reported that Ms. Liu spent more than 20,000 yuan to buy a Gree air conditioner in Yinyan Household Appliance Mall in Yangxin County in May last year. However, soon after moving into the new house, this air conditioner became a "troublemaker" in the home. Since January this year, the main board of the outdoor unit of the air conditioner has been burned three times in a row, resulting in frequent tripping and power outages at home. After each repair, although the maintenance personnel will come to deal with it in time, the problem has never been fundamentally solved.
The most difficult thing for Ms. Liu to accept is that although the air conditioner has temporarily returned to normal operation after the latest repair, she has completely lost confidence in the quality of the air conditioner. She is worried that this air conditioner is like a "time bomb" that may explode at any time, bringing great safety risks to her life.
For this reason, Ms. Liu repeatedly asked the merchant to replace the outdoor unit of the air conditioner, but was ruthlessly refused. The merchant rejected Ms. Liu's reasonable appeal on the grounds that the goods had exceeded the "three guarantees" period. However, according to the relevant provisions of the Consumer Rights Protection**, the operator shall be responsible for replacing or returning the goods that cannot be used normally after two repairs during the warranty period. The merchant's actions are clearly in violation of the law.
Faced with the indifference of the merchants, Ms. Liu felt helpless and angry. She said that since January this year, the air conditioner has undergone four repairs, and such a frequency has become unbearable for her. She believes that this is not only the quality of the air conditioner itself, but also the embodiment of the lack of after-sales service of the business.
This incident has triggered consumers' deep thinking about the after-sales service quality of household appliances. In today's increasingly fierce market competition, after-sales service has become one of the important factors for enterprises to win the trust of consumers. However, some companies tend to ignore this and put the interests of consumers on the back burner. It is hoped that Gree Electric can take consumer complaints and feedback seriously, actively improve the quality of after-sales service, and provide consumers with better products and services.
At the same time, we also appeal to consumers to choose reputable and powerful brands and merchants when buying household appliances, so as to avoid buying products of poor quality because of greed for cheapness. When encountering problems, they should promptly complain and report to the relevant departments to protect their legitimate rights and interests.