Recently, R&T Realt Sanitary Ware's "Spring Festival does not close" service ushered in a successful conclusion. Around the Spring Festival of the Year of the Dragon, in the days of reunion of thousands of families, many attentive people found that R&T Ruierte can be seen everywhere throughout the country, they are either distributing to customers, or installing sanitary ware for customers, or providing after-sales service for customers. It is understood that these actions are specific measures to send warmth to thousands of households in the "Spring Festival does not close" activity launched by R&T Ruierte in early 2024.
Online and offline services do not stop, and we will accompany you for the Spring Festival. In order to let every new and old customer have a good New Year with peace of mind and serve every customer well, the R&T team has taken the initiative to take the customer's demand as the mission, and formulate intimate "Spring Festival does not close" service guarantee measures to ensure that the people of the whole country enjoy high-efficiency and high-quality bathroom services from the aspects of logistics, installation and after-sales.
Spring Festival logistics do not close.
The structure of the smart toilet is special, the ceramic itself on the outside is easy to break, and the inside is a variety of high-precision electronic components. Delivering products to users in the fastest time and in the most complete state is one of R&T's logistics standards. During the Spring Festival, R&T Realt reappeared as a listed company, overcoming the busy Spring Festival and climate challenges, and upgrading logistics to SF Express to escort the people's happy Chinese New Year with speed.
In terms of personnel, arrange special personnel to collect and collect, so that the goods are collected and collected to ensure the timeliness of delivery.
In terms of vehicles, arrange separate vehicles for loading to ensure that the loading can be arranged as soon as possible after the day's cargo collection is received.
In terms of transit, a separate green channel is opened, and after the vehicle arrives at the transit site, there is no need to queue up, and the unloading is arranged at the first time, and the first time to arrange the first time according to the flow direction.
In terms of safety and timeliness, we provide one-stop services from collection, transfer, transportation and delivery to ensure that express mail is delivered quickly and safely to customers. From the time the product is put into storage, R&T Ruierte Sanitary Ware implements the management mode of one product and one code, so as to achieve real-time traceability and ensure the accuracy of logistics.
In terms of logistics after-sales service, arrange special personnel to inquire about the status of the order to ensure that the express mail will not be abnormal. Dedicated personnel handle customer needs, forwarding, delivery appointments, customization, etc., to ensure that customer needs can be met in the first time.
The upgrading of logistics and a series of Spring Festival security measures have won high praise and evaluation from the majority of users. The new leading brand of domestic products, R&T Realt, also lives up to the expectations of the people of the whole country, and fulfills its mission with sincerity, speed, efficiency and quality.
The installation will not be closed during the Spring Festival.
Consumers choose to buy R&T bathroom products during the Spring Festival, which is the pursuit of high-quality bathroom space life, and also the trust of R&T R&T brand, technology, products and services. R&T also lives up to the trust of consumers, as a leader in the bathroom industry, advocating the "Spring Festival does not close" service, taking customer needs as its own responsibility, and strictly implementing the "5 packs" installation service at the moment of family celebration, free shipping, package measurement, package demolition, package accessories, package installation one-stop service, to ensure that users can also enjoy a warm and comfortable bathroom space during the Spring Festival.
At the moment of the reunion of thousands of families, R&T Realt customer service staff stuck to the computer, and the system work orders and customer installation information were installation commands. The installers are also always ready to respond, respond in a timely manner, and efficiently complete the installation tasks one by one to ensure the successful completion of the tasks of the "Spring Festival does not close" activity.
In response to this year's "Spring Festival does not close" activity, Mercedes-Benz responded to the installation needs of customers in 32 provincial service outlets throughout the country. Even in remote areas such as Xinjiang, Inner Mongolia and other places, the masters also overcome the unfavorable factors of traffic and weather to provide timely and efficient services to customers.
The Spring Festival is not closed after sale.
The smart toilet itself is not a consumable, the service life is relatively long, and even after a product is withdrawn from the market, it also needs to get continuous after-sales service.
The implementation of pre-sale, in-sale and after-sales service of bathroom products, bringing consumers a better experience and providing full service that exceeds customer expectations has always been the mission of R&T Ruierte Sanitary Ware's service system for many years.
During the "Spring Festival does not close" activity, the **customer service, 400 customer service**, technical instructors, door-to-door maintenance engineers and other teams on duty are waiting all day. In the country's existing 32 provincial service outlets and remote areas, R&T Realt can be seen everywhere, they are non-stop to complete one installation and maintenance task after another, and use R&T Realt people's overtime and sweat to protect the warm bathroom space of thousands of households.
Behind the "Spring Festival does not close" activity is the new demand of the new generation of consumers for domestic brands. R&T Realt keenly captures that product innovation and technology leadership are the basic factors for consumers to choose brands, and 365-degree service and care are the catalysts for consumers to resonate with brands, consumers to brand loyalty, and consumers to brand word-of-mouth communication. 365 days a year of non-stop service, "Spring Festival does not close" care activities, is the forward-looking vision and practical implementation of R&T to embrace the new generation of consumer groups, and it is also the role of R&T in Industry 40 era shows the model of "Made in China" action in the sanitary ware industry.
Having been working in the bathroom industry for 25 years, as one of the few listed companies in the bathroom field in the A-share market, R&T has always adhered to the theme of improving the quality of life of users. In this "Spring Festival does not close" activity, R&T Ruierte successfully guaranteed the user's home life and health during the Spring Festival in an all-round way from logistics, installation, after-sales and other aspects. In the future, R&T will be customer-centric, continue to optimize the scope of services, explore more humanized service boundaries, and give more warmth and vitality to intelligent bathroom products.