If there is no takeaway on a snowy day, you can take the following measures:
Merchant response:
Increase the minimum order amount and remove products.
Send riders traffic alerts and safe delivery tips for rain and snow.
Differentiated scheduling of riders.
Extend the delivery time, adjust the delivery scope, and remove all overtime orders.
Open the subsidy for the whole rider's running order.
If the store has the delivery capacity, the merchant can choose to deliver the goods themselves, or contact the consumer to explain the situation of receiving the order without strings attached, and ask the customer if the reason is that they often need to wait for the merchant to deliver the goods themselves. If the customer is not willing to wait, the merchant can suggest the customer to cancel the order on the mobile phone, and the platform will refund the customer. If the customer is willing to wait, the merchant can choose to deliver the goods themselves.
2.Platform Response:
Ele.me said that it has sent weather reminders and precautions for running orders to riders in advance, match flexible delivery times in bad weather scenarios, appropriately narrow the delivery scope according to weather conditions, and eliminate abnormal assessments such as response timeouts and bad reviews If the store does not have excess delivery capacity, the merchant can try to increase the tip and continue to wait for the rider to take the order.
3.Customer responses:
If there is no rider to take the order for a long time, the merchant can contact the webmaster for feedback.
If no one receives the order after 55 minutes, the online can apply for compensation after the order is cancelled.
4.Rider Response:
Riders still need to deliver food in bad weather, and sometimes the electric car can't get by, and the person who stops the car has to run to deliver the food with the lunch box, which is very hard. The platform should give the rider more understanding, especially in bad weather.
The above measures can be flexibly applied according to the actual situation to ensure the normal operation of takeaway services in inclement weather.