Recently, an unusual incident occurred at the window of a health center in Xiantao, Hubei Province, where staff used personal collection codes instead of hospital charges when handling business, causing dissatisfaction among patients. According to reports, a patient was handed to the individual *** by the staff to ask for payment when handling business at the window, and the patient noticed that there was a hospital *** next to him who asked the staff why they wanted to use personal *** staff to respond without explanation, saying that it was because it was for personal business, so it was necessary to use personal *** patient to point to the problem, thinking that it was wrong to use personal *** to collect money when doing business in the hospital.
This incident has caused a lot of discussion on the Internet and aroused public concern. Netizens have expressed doubts and dissatisfaction with the staff's behavior. Many people are worried that the use of personal *** by staff members may be suspected of self-interest behind them. There are also people who understand the distress of the staff, thinking that the hospital charging system may have problems such as jamming, resulting in the staff having to use personal *** to collect money. At the same time, some people are worried that this matter will have a negative impact on the doctor-patient relationship, and even lead to doctor-patient conflicts.
The hospital responded to the matter, saying that the use of personal *** by the staff member to collect money was a violation, and the staff member had been suspended from work and accepted a notice of criticism. The hospital explained that due to the large number of patients in the hospital, there may be system problems when scanning the QR code to pay, resulting in a slow opening of the page. In order to save time, the staff used personal *** collection and promised to handle the accounts themselves afterwards.
Although the hospital has taken corresponding measures, the incident still raises concerns and questions. It is generally accepted that staff should operate strictly according to regulations and should not act in violation of the rules under the pretext of personal convenience. For hospitals, solving system problems and improving work efficiency is the fundamental way to solve this problem.
From my personal experience, I once worked in a service-oriented state-owned enterprise, and I deeply experienced the problem of slow system response. I can understand the frustration of the staff when they are often under pressure and questions in order to handle business for customers. Still, I don't think it's the right practice for staff to use personal *** to collect money. Hospitals should solve the problems existing in the charging system as soon as possible to improve work efficiency and service quality.
To sum up, this incident has sparked public concern and generated a series of discussions. The use of personal *** by staff members to collect money violates the hospital's regulations, but it also highlights the problems with the hospital's billing system. While dealing with this incident, the hospital needs to strengthen the training and management of staff to improve service quality and work efficiency. At the same time, hospitals should also solve the problem of the charging system as soon as possible to avoid similar incidents from happening again. In the end, we should pay more attention to the good development of the doctor-patient relationship, safeguard the legitimate rights and interests of patients, and achieve standardized, transparent and fair services in the process of handling business, so as to promote the healthy development of the medical industry.