The Ministry of Transport's newly revised "Express Market Management Measures" (hereinafter referred to as the "New Express Regulations") came into force on March 1. It stipulates that without the consent of the user, the use of smart express boxes, express service stations and other means to deliver express mail, by the postal administration ordered to correct, to give a warning or notice of criticism, may be fined less than 10,000 yuan; where the circumstances are serious, a fine of between 10,000 and 30,000 RMB is to be given. A few days after the implementation of the new regulations, what is the express delivery situation in Xiamen? And what do couriers and citizens say? Yesterday, this reporter paid a visit to this.
Townspeople. Many have not yet received ** inquiries.
In the past few days, I still went downstairs to the express station to get the express, and I did not receive a ** notice from the courier. Ms. Wang, who lives in Yuxiuli, told reporters that she was concerned about the news of the implementation of the new express delivery regulations, but has not found any obvious changes in the delivery of express delivery.
Yesterday, the reporter visited Yuxiu East Road, Lianban, Binbei and other places of express outlets, post stations and found that many citizens said that after the implementation of the new regulations, they still received the pickup code text message after the express mail was directly delivered to the warehouse, and the courier did not ask in advance.
However, some citizens said that they had received ** from the courier in the past two days and asked whether they would send the goods to the door. "I basically work in the company during the day, and when I receive the courier**, I will ask them to leave the courier at the post station. Ms. Zhao, who works in the software park, said that the new regulations give consumers the right to know, which is a good measure for consumers.
In the past, the children at home bought me rice and oil, and I had to go downstairs to the post station to get the express, the rice and oil were relatively heavy, and it was very inconvenient to pick up the parcel. Uncle Li, who is over seventy years old, said that if according to the new express delivery regulations, these large express deliveries can be delivered to the door, which is undoubtedly a good thing for the elderly like them.
Couriers. Door-to-door deliveries can impact revenue.
We basically deliver door-to-door deliveries, and the company requires that each pick-up and delivery item must have a dial-in record. A courier of Xiamen SF Express told reporters that their daily dispatch volume is about 150 orders on average, and it takes more than two hours to communicate and contact every day.
Deppon Express Fujian region related people told reporters that they are basically home delivery, if you want to put it in the post station or express cabinet, you have also communicated with the customer in advance. Therefore, the new rules will have little impact on them.
The reporter learned that for a long time, the problem of "investment without complaining" of express delivery is directly related to the operating costs and business models of express delivery companies. A courier brand delivery person in Xiamen told reporters that he usually delivers about 800 orders a day, and if all of them are delivered to the door, the delivery volume will drop sharply to about 200 orders. As a result, income will be greatly affected.
A courier told reporters that their average revenue from delivering a single express delivery is 0About 9 yuan, put it into the post station, you need to pay a fee of 0About 4 yuan, the cost of putting it into the express cabinet depends on the size of the express. "Although we have to share the profit with the post station or express cabinet, if the express volume is large, we can also make more money. The courier said that if all of them are changed to home delivery, even if the unit price of the delivery increases, the overall income will still decline.
Parlance. You can choose according to your own needs.
The reporter learned from the Xiamen Postal Administration that recently, the bureau is organizing special training on the new express delivery regulations, requiring in-depth publicity activities on the new express delivery regulations in the express delivery industry. At the same time, combined with supervision and inspection, urge the delivery enterprises to implement the relevant regulations.
Li Zongtai, a partner at AllBright (Xiamen) Law Offices, believes that the new express delivery regulations are based on the protection of consumer rights and interests, and put the "right of choice" back in the hands of consumers. However, if the express delivery company does not respond effectively, it will not only lead to an increase in the cost of express delivery, but also affect the user experience of consumers.
Industry insiders believe that the implementation of the new regulations will also "force" express delivery companies to adjust their business methods. "On the one hand, increase the number of couriers to ensure delivery efficiency; At the same time, it is also necessary to increase the unit price of delivery to ensure the income of couriers. ”
Haixi Morning News reporter Ye Zishen).