Recently, the Ministry of Transport's newly revised "Express Market Management Measures" came out, and the express delivery circle exploded.
Since March 1, the new regulations have been officially implemented, putting forward new requirements for the low-carbon development, market order, and service quality of the express delivery industry.
Especially that sentence"Without the consent of the user, the express mail is delivered to the smart express box and express service station without authorization, and the maximum fine is 30,000 yuan if the circumstances are serious"., it's just a dose of medicine for those "lazy cancer" courier brothers.
As we all know, the volume of express delivery business is increasing year by year, and it will reach 1320 in 2023A staggering figure of 700 million pieces. But after so many years of shouting, why is it still so difficult? Sometimes, even though he is at home, he can only watch the courier brother throw the package into the smart cabinet downstairs, and he has to run errands to pick it up.
What about this service, which is said to be "door-to-door"?
The introduction of the new regulations is undoubtedly a wake-up call for the express delivery industry. It tells usThe needs and rights of users cannot be ignored.
Therefore, the express company needs to adjust its strategy as soon as possible to avoid being fined and distressed.
First of all, you have to communicate more with usersBefore each delivery, you have to ask "Is it convenient for you?" "Otherwise, if you throw the package into the express locker without permission, you may be fined if you are not careful.
Second, we need to strengthen staff training, let the courier brother know the power of the new regulations, don't try to save trouble and throw it away.
Again, the courier company has to upgrade its technologyPut in place an intelligent system to ensure that every delivery is recorded and user satisfaction can be tracked in real time. Finally, there must be an emergency plan, in case of user complaints, there must be a way to respond quickly and solve the problem, don't let users wait for the flowers to thank you.
This new rule is not a joke, the courier company has to have a long snack, don't let the "home delivery" become "home delivery".
In the future, we may expect that the courier brother will knock on the door instead of the prompt sound of the smart cabinet. Of course, this also requires the joint efforts of our consumers, reasonable demand, and jointly maintain a good express delivery environment.
The implementation of the new regulations is a signal of the progress of the express delivery industry. I hope that this time, we can really usher in the spring of "home delivery". After all, who doesn't want to receive their deliveries from the comfort of their homes?