In the afternoon, go to the Huawei service center to change the battery of your phone.
As soon as I entered the door, the staff greeted me warmly, and then handed over the paper cup with the water.
Within a few minutes, the staff was holding the tray and setting up the bread and paper cups with water.
Ask one customer after another if they need water and snacks.
Waiting in line for small talk, the company requires that water must be delivered every 5 minutes, and there are cameras in the hall.
Q: Does anyone watch the monitoring, A: Someone will spot check, and will play back 5 minutes of **, there is a penalty.
I was shocked by this "warm" service.
When queuing for the number, the first two customers do business and wait for more than ten minutes.
If the mobile phone pushes a reminder that the battery needs to be replaced, the on-site feedback battery score of 88 points is not required.
I don't understand why you can't be smarter.
In line with the principle that everyone is coming, then put on a film and wait for about 20 minutes.
Ask to upgrade the memory module, you can provide a spare phone, you need to return it to the factory, wait 7-10 days.
What I don't understand is why not roll to improve the efficiency of customer service, for example, push can be smarter, and you don't have to run this trip today.
For example, can you set 1-2 points offline to replace the memory, and solve it on the same day, after all, since the upgrade must not have the idea of changing the mobile phone for the time being, even if there is a spare machine, I always feel uneasy.
As for small things like drinking water and snacks, it's not a big problem for everyone to do it themselves.
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