With the vigorous development of e-commerce, the volume of express delivery business and the use of express delivery by consumers have shown a continuous growth trend. However, since some consumers are not at home most of the day, they want to be able to hand over the deliveryInnEscrow, but due toInnThere is a conflict between the business hours of the consumer and the working hours of consumers, resulting in late returnees not being able to pick up the delivery in time. To solve this problem,RookieInnThe "self-service pick-up before 24 o'clock" service was launched, which aims to allow consumers to pick up parcels at the same timeInnIt is still convenient to pick up the parcel after the end of working hours.
In this service,RookieInnProvided through digital equipment** on duty, consumers only need to useRookieapp, by scanningInnof the doorwayto turn on automaticallyInnGate. EnterInnAfter that, the consumer can find it according to the pickup codeshelveson the courier and pick it up, use it again when you leaveHigh speed cameraScan the barcode on the package to complete the shipment. The whole process is easy and quick, and since there are fewer people to pick up at night, it is better than going during the dayInnGet it even faster. At present, this service has been provided in more than 5,000 cities such as Shanghai, Hangzhou, Chengdu, Xi'an, Guangzhou and other citiesRookieInnA pilot was conducted and a nationwide rollout is planned in the future.
1. Meet the pickup needs of late returnees
This "self-service pick-up before 24 o'clock" service is able to meet the needs of consumers who leave work late in the evening. They can get throughRookieApp self-service pickup, no longer limited byInnRestrictions on working hours. This is a very convenient solution for those consumers who come home late at night, so that they can still get the delivery in time after returning late.
2. Improve the productivity of the stationmaster
This service is also able to liberateRookieInnThe productivity of the webmasters allows them to improve betterInnquality and operation of servicesEfficiency。BecauseInnThere is no longer a need to consume a lot of time and manpower for the delivery of express delivery, and the stationmasters can devote more time and energy to other important tasks, such as site management, service improvement, etc., so as to improve the wholeInnoperational effects.
3. Solve the problem of insufficient staff
The night pickup feature can also be solvedInnThe problem of door-to-door delivery by staff during the day or lack of manpower on holidays. In this mode, consumers can pick up the parcel by themselves, and there is no longer a need for staff to deliver the parcel at their doorstep, which can be further reducedInnThe work pressure of the staff, but also the ability to cope with the shortage of manpower, ensureInnnormal operations.
As one of the core services of community lifeRookieInnIt has been committed to digital upgrading to improve consumers' pickup experience. In addition to the introduction of the night pickup feature,RookieInnA variety of other solutions have also been introduced, such as open-endedInnInn"Busy status" viewing, self-service checking, etc., to meet the needs of consumers for all-weather and full-link pickup.
Open-endedInnIt means that consumers can enter and exit freely at any timeInn, no waiting and queuing, greatly improves the pickupEfficiency。WhileInnThe "Busy Status" view can help consumers understand in advanceInnchoose the right time to pick up your parcel and avoid long waiting times. In addition, the self-service check function also allows consumers to check the status of their express delivery at any time, and they no longer need itInnThe help of the staff.
Through these digitally upgraded features,:RookieInnNot only does it improve pickupEfficiencyand convenience, and also enhance the security of pickup. Consumers can complete a series of operations through the mobile app, no longer need to contact people, effectively reducing the risk of cross-infection during the epidemic and ensuring the smooth process of pick-up.
This "self-service pick-up before 24 o'clock" service is very intimate and practical for me. As a frequent overtime worker at nightOffice workers, I often don't have time to goInnI pick up the courier, andInn's business hours and my working hours always conflict. With this service, I can conveniently go after work in the eveningInnPick up the express without worryingInnIt's closed. This has greatly facilitated my online shopping life and allowed me to get my purchases in a more timely manner.
In addition, I can understand it tooRookieInnThe original intention of this service. Nowadays, people's needs for express delivery are becoming more and more diverse, and they are no longer limited to daytime work hours, so there is a need to provide more flexible pickup methods. This can not only meet the needs of consumers, but also be able to improveInnofEfficiencyand quality of service. RookieInnThe innovation and progress of providing consumers with a more convenient, safe and efficient pickup experience through digital upgrades is highly appreciated.
In general,RookieInnThe launch of the "self-service pickup before 24 o'clock" service has brought more convenience and choice to consumers, solved the pain point of meeting the needs of late returnees to pick up, and also improvedInnproductivity and service quality. With the continuous promotion and improvement of this service, it is believed that the future pickup experience will be more convenient and efficient, and further meet people's growing demand for express delivery.