The newly revised "Measures for the Administration of the Express Market".
Hereinafter referred to as the "New Express Regulations").
It will come into force on March 1.
These two days. Did you receive a door-to-door from the courier?
It is reported that only a few days after the implementation of the new express delivery regulations, the implementation effect has aroused widespread concern in the society.
Among them,"Enterprises engaged in express delivery business shall not confirm the receipt of express mail on behalf of the user without the consent of the user, and shall not deliver the express mail to the express terminal service facilities such as smart express boxes and express service stations without authorization".became the focus of discussion.
Recently, "the courier said that the goods delivered in 30 minutes are now 12 hours" ranked first in the hot search, causing widespread discussion.
The implementation of the new regulations has sparked extensive discussions among netizens
After the release of the new regulations, the opinions of couriers and users collided again.
Some netizens said that "I have been looking forward to express delivery to my door for a long time". 
Some netizens also think that it is inconvenient for both the courier and the consignee to deliver the goods to the door, and they really need a rookie station.
According to this, some netizens proposed that differentiated delivery can be made:
For example, when shopping online, you can add options and freely choose to deliver to your door or drop off at the station.
Some netizens are worried about price increases.
Some netizens pointed out that it is the express delivery company that needs to be regulated.
Running couriers
I'm still afraid that the number of complaints will rise
Since the implementation of the new regulations for a few days, many couriers have said that the workload has increased significantly, and they are facing many problems in their actual work, such as "I called, but the customer has not answered, what should I do?" "As a customer, it is indeed difficult to guarantee that you will receive every courier**...Some customers are not against the express station, but only against "putting the express station without consent".
A courier is sorting a delivery.
According to the central radio network, a courier proposed to resign two days after hearing the news of the implementation of the new express delivery regulations, and the courier said that he had been delivering express delivery in this community for more than two years and was very familiar with every household. "I felt that I couldn't do it anymore, my income was not stable, and I was often fined, and after this new rule came out, I felt that it was even more difficult, so I had to find another way. ”
Related hot spots also rushed to the hot search today.
Feng Tao is a courier, after the implementation of the new express delivery regulations, Feng Tao's delivery tasks will be relatively less, but the delivery process interspersed with pick-up, sending still makes him anxious.
Hello, the agreed pickup time for my order is 9 o'clock, and now it's 11 o'clock, you haven't come yet, I've been waiting at home, and I just called you ** and didn't get through. ”
At 11 o'clock in the morning, Feng Tao received a **, the other party's tone was a little anxious, he was afraid of being complained on the first day of work, and at this time he was busy delivering ** to the recipient, and there were more than 30 items on hand that needed to be delivered before noon. "Don't worry, I'll go get it now. Feng Tao comforted the recipient.
There was no elevator installed in the old community, and Feng Tao panted and climbed to the 6th floor, while picking up the package, taking pictures, and entering the pickup code and ID number.
At the same time, Lin Jun, who has been a courier for 5 years, is also busy. At 11 o'clock in the morning, Lin Jun glanced at his express car and found that only about one-fifth of the express mail had been delivered.
Before the implementation of the new express delivery regulations, Lin Jun would put the express mail that was not sent to the door in the nest cabinet, and there were less than 20 pieces that needed to be delivered to the door, but now there are more than 300 pieces.
Regarding the impact of the new express delivery regulations on his income, he did not know what the outcome would be.
Reducing the use of express lockers will save a lot of money, but the number of deliveries will be much less. In addition, Lin Jun is most worried about the increase in the number of complaints and problems, and the company's fines in this regard are "very exaggerated".
It is difficult to protect the rights and interests of couriers
What should I do if I am rejected? What should I do if I lose it at my doorstep? What to do with valuables? The new express delivery regulations implemented on March 1 do not provide detailed provisions on these, and express delivery companies have not clarified and specific responsibilities for couriers.
Judging from past experience, the final responsibility for the problem will fall on our couriers, such as a piece at the door of the resident's house, and finally lost if there is no monitoring, then in the end we can only compensate. ”
Lin Jun said that placing in the express cabinet or post station can ensure the safety of the express mail to a certain extent, and after the implementation of the new regulations, there are more express delivery at the door of the house, and the probability of losing the item will also increase, and there is no clear statement on how to determine the responsibility.
After the implementation of the new regulations, express delivery at the door of residents.
In another community, Mr. Ma, the courier, still left the express mail in the express locker and the post station.
At present, the company has not clearly stipulated that it must be implemented in accordance with the new regulations, and if it is mandatory to confirm each order before delivery, I think this cannot be achieved. ”
He explained that the company is responsible for the timeliness of the express mail that the courier is responsible for, and if there is a backlog of undelivered, a fine of 10 yuan will be imposed on each express. If each order must be confirmed before delivery, it is impossible for more than 600 express deliveries to confirm one by one within the specified time, and the workload is several times that of the past.
We now have 40 couriers at our site, and if we follow the new regulations, we need at least 100 people to maintain the original efficiency. ”
Mr. Ma said that after the implementation of the new express delivery regulations, there is no follow-up protection for the rights and interests of couriers, and if all the fines incurred are borne by the couriers, they can only choose to leave their jobs.
Regarding the implementation of the new regulations, Tang Chenglong, a practicing lawyer of Beijing Shizhao Law Firm, believes that after the implementation of the new express delivery regulations, the user agrees and confirms that the place of delivery should be the dividing line between risk and responsibility, and the courier should not bear the responsibility and risk of loss thereafter.
On issues such as how to protect the rights and interests of couriers, the reporter tried to contact express companies such as Zhongtong Express, but did not receive a response from the express company as of press time.
Expert:
The headquarters of the express company should assume the responsibility for the bottom-up
What is the crux of the above contradictions? How to take into account the efficiency and service of express delivery in the implementation of the new express delivery regulations? How to protect the legitimate rights and interests of couriers and consumers at the same time? What impact will the implementation of the new express delivery regulations have on the industry in the long run?
The contradiction is that the headquarters of some express companies are not fully prepared and responded. In an interview with reporters, logistics industry expert Zhao Xiaomin pointed out that for some problems in the implementation of the new express delivery regulations, the responsibility should not be pushed to the courier and the express delivery outlets, let alone the contradiction between the courier and the consumer.
Regarding the express service terms that have attracted many attention in the new express delivery regulations, Zhao Xiaomin pointed out, "This is not the first time that it has been proposed, as early as 2018, the "Interim Regulations on Express Delivery" has relevant provisions; It has been more than two years since the "Measures for the Administration of the Express Market" was released for public comment in January 2022 to now officially implemented, during which time express companies have been given enough time to prepare. ”
The staff of the courier station is picking up the parcel for the customer.
The headquarters of the express company should resolutely take responsibility for the bottom line, such as improving efficiency through technical means such as intelligent telecommunication, rather than letting the courier and outlets bear this part of the delivery cost. ”
Zhao Xiaomin pointed out that "if the headquarters of the express company puts the responsibility on the outlets and couriers, and simply improves the efficiency of express delivery through fines, it will eventually lead to the loss of market competitiveness of the brand and the market to competitors." ”
In the future, in the process of implementing and promoting the new express delivery regulations, it also involves changes in the terms of cooperation between express delivery companies and e-commerce platforms, and the free shipping mechanism and express delivery enterprise system need to be adjusted. ”
A number of courier companies responded to the new regulations:
On-demand delivery, couriers work more, get moreIn this regard, up to now, a number of express companies have made a statement.
JD.com:Take door-to-door service as one of the service standards. The relevant person in charge of Jingdong Logistics said that Jingdong Express has always taken door-to-door service as one of the service standards. The service of pickup and delivery has covered 50 cities including Beijing, Shanghai, Hangzhou, Guangzhou, Shenzhen, and Urumqi.** Guangzhou**, CCTV, Sina Weibo.Shentong:Clearly require delivery according to customer needs. A relevant person from Shentong Express said that for the end delivery service specification, Shentong Express clearly requires delivery in accordance with user needs.
YTO:Intelligent voice services save time in communication. The person in charge of one of the YTO outlets said that YTO will strictly implement the relevant regulations, and actively respond and reform, including doing customized services and distribution, adjusting the extra workload to save time on communication with intelligent voice services, and do a good job in communication and confirmation with customers; and on-demand delivery.
Cainiao Express:Home delivery is a standard service. Cainiao Express said that "pre-dispatch telephony, door-to-door delivery" is the standard service that has always been adhered to. At the same time, it also launched a star courier incentive, good service, rated as a monthly five-star courier, can get a reward ranging from 1100-1200 yuan per month, so that the courier "work hard, work more".
SF:Increase on-demand on-site fulfillment rates. SF's customer service responded that it would not sign for the goods without the customer's authorization, and the company would analyze the volume of pieces in each area through big data and reasonably allocate the scope of employees' responsibilities. Through APP settings and telecommunication in advance, we will understand the customer's receiving preferences and needs, and improve the fulfillment rate of on-demand door-to-door visits.
Editor-in-charge: Yuan Xi.
Responsible proofreader He Dan.
Editor-in-chief Wu Xizhi.
Final Review: Editorial Board Member Li Rong.