Zhongxin Jingwei, March 4 According to the news of "East China Civil Aviation" WeChat *** on the 4th, recently, the East China Regional Administration of Civil Aviation (hereinafter referred to as the "East China Bureau") conducted an interview with Shanghai Garlic Sprout Information Technology, the operator of the aviation sales network platform Zhixing APP (hereinafter referred to as the "Zhixing Platform").
According to reports, in recent years, with the rapid development of Internet business, major aviation sales network platforms have become one of the important channels for civil aviation ticket sales. While the air sales network platform has brought a lot of convenience and personalized services to passengers, due to the rapid expansion of business scale, many problems have gradually emerged in the process of operation and management. Taking Civil Aviation East China as an example, a number of air sales network platforms in the region have repeatedly violated the Regulations on the Administration of Public Air Transport Passenger Services (hereinafter referred to as the "Passenger Regulations"), resulting in the failure to fully protect the rights and interests of ticket-purchasing passengers. In order to further standardize the sales behavior of the air transport market and effectively protect the interests of consumers, recently, the East China Bureau conducted an interview with Shanghai Garlic Sprout Information Technology, the operator of the Zhixing platform, and notified it of its repeated violations of the "Customer Regulations" and put forward relevant requirements.
The East China Bureau pointed out that in the process of investigating and handling consumer service reports, it was found that the Zhixing platform operated by Shanghai Garlic Sprout Information Technology Co., Ltd. violated the relevant provisions of the "Passenger Regulations" many times, and failed to effectively verify the air sales personnel, and failed to take effective measures to urge the air sales personnel on the platform to accurately inform the ticket purchaser of the main service information of the selected flight. In addition, the measures taken by the platform to protect passengers' personal information need to be further strengthened.
The East China Bureau emphasized that Shanghai Garlic Sprout Information Technology, as the operator of the Zhixing platform, should strictly abide by the requirements of relevant laws, regulations and rules of civil aviation, continue to standardize the service of public air transport passengers, and effectively protect the legitimate rights and interests of consumers. The East China Bureau requires the Zhixing platform to carry out special rectification from now on, establish and improve the management system in response to the current exposed problems, implement relevant regulations, and ensure the implementation of the rectification work. The East China Bureau will continue to track and supervise the rectification process and rectification results.
Shanghai Garlic Sprout Information Technology Co., Ltd. said that it will further raise awareness, carefully analyze the reasons for the violations of the Zhixing platform, formulate specific rectification measures, conduct a comprehensive combing and investigation of the verification of air sales personnel who are frequently involved in reports, and improve the internal management system. At the same time, we will strengthen internal staff training, strengthen compliance management of service work, and effectively protect the legitimate rights and interests of passengers.
Tianyancha APP data shows that Shanghai Garlic Sprout Information Technology Co., Ltd. was established in 2013, the legal representative is Zhang Xu, and the company's registered capital is 113330,000 RMB, the company's business scope involves conference services, exhibition services, ticketing**, etc. (Zhongxin Jingwei app).
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